From 1 October 2018, VDSL and ADSL broadband plans went up by $5 a month. Find out more about the price increase
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply
Most providers can upgrade your medical alarm to a model that is compatible with Naked Broadband, often for no extra charge. Contact your provider to upgrade before proceeding.
ADT NevaAlone: 0800 111 238
Chubb NZ: 0800 188 000
Freedom Medical Alarms (Wellington Free Ambulance): 0800 380 280
Securely for Independence: 0800 865 865
St John: 0800 502 323
Get Netflix on us for six months on any new 12 month unlimited home broadband plan. Or sign up to a 24 month unlimited home broadband plan and get 12 months of Netflix on us. Netflix Standard (HD) Streaming plan only. Valid for six months of Netflix service at RRP $14.99 a month (total value $89.94) or valid for 12 months (total value $179.99). Use your own Netflix compatible device. Offer ends 23/02/19. Additional Spark and Netflix terms apply
Available on a 12 month or 24 month contract. There is a no contract option available but installation and modem costs may apply. Additional charges may apply for non-standard installations. $14.95 modem postage and handling fees apply.
We do not guarantee service until installation is complete and your line has been tested.
Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed
Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
A 24 month contract applies for a free modem for residential customers.
If you choose to sign up with Spark broadband on a 24-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.
If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 24 months. A moving house fee may apply.
A 12 month contract applies for a free modem for residential customers.
If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.
If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.
If you choose to sign up for ADSL Broadband, you have the option of a six month contract. This includes a free standard connection, but you’ll need to supply your own modem.
If your service is disconnected before the completion of that minimum contract period, you'll be charged an early termination fee of $99.
When you sign up with Spark broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.
If you move house, a moving house fee of $99 may apply.
Please be aware you need to let us know 30 days in advance if you wish to cancel this service. If you change or remove your package within 30 days you'll still be charged for the full month.
Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.
You must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.
Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy here: Fair Use Policy
Sign-up with Spark on a 12-month or 24-month contract and we'll supply a free top-spec modem if you need one. We have four models and which one you get depends on your connection type. If you prefer to use your own modem you can do that too, you’ll just need to check it’s configured for our network
What is naked vs landline broadband?
Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, naked broadband will not be for you.
How many devices can I connect to my Spark modem?
You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.
How fast is ADSL Broadband?
ADSL Broadband has been the standard in New Zealand for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 10Mbps download and 1Mbps upload. This should be plenty for the basics like emailing, surfing the net and checking social networks.
How much faster is VDSL Broadband?
It's a lot faster than ADSL. Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet the better.
Is it easy to install VDSL and how much does it cost?
It's easy to install. When you order VDSL we offer a standard connection similar to ADSL. Please note you will still need a compatible modem to receive the full benefit of VDSL.
We have a range of VDSL plans and when you sign up to a 12 month contract standard installation and a top-spec modem is free too.
Do I need a new modem?
We'll send you a high spec compatible WiFi modem before the installation date and you'll need to have this on hand when the work starts. The modem will then be connected to the new VDSL jack point. So ideally, the jack point and modem should be installed where you'll make most use of the internet; for example, next to a centrally located TV for game consoles or in an office for desktop computers.
Sign-up with Spark for 12-months and the modem is free.
What if my speed isn't faster than ADSL?
Once VDSL has been installed, a technician will fine-tune the new service. While this is going on there could be some variability in how your connection performs. After 10 days, if the speed is not consistently better than 15Mbps download, and we aren't able to improve things, you can switch back to standard ADSL at no extra charge or penalty.
If you have an outage, rather than a power cut, check out our Connection Promise