The Unplan

Unplan: Fibre or Wireless

Unplan Netflix: Fibre or Wireless

If you select Fibre or Wireless Netflix, also known as Unplan Netflix, the following also apply:

Unplan: Fibre or Wireless with landline

If you select Unplan / Unplan Netflix: Fibre or Wireless with landline, the following also apply:

• Unplan is the name of our new Fibre and Wireless plan. It's called Unplan because you pay as you go. 
• Monthly charges are invoiced in arrears. Price tier determined by how much data you use that month.
  
• Additional charges may apply for non-standard installation.
• Modem not included but can be purchased from Spark at an additional cost. If you purchase a modem from Spark, it may not be compatible with other Spark broadband services or other service provider’s services.
• Modem interest free payment options available, terms apply. See interest free options
• Outstanding interest free payments must be paid in full if you leave Spark or change to a broadband technology where interest free payments are not available.
• Modem postage and handling fee applies.
• You can bring your own modem, but this may impact your broadband experience. Spark 4G Wireless Broadband will require a Spark modem.Your broadband is delivered via Wireless Broadband (over Spark’s 4G network) or Fibre (FibreBASIC over the Ultra Fast Fibre network, which you can upgrade for an additional charge). Spark will select the most appropriate technology for you based on what’s available at your address and usage patterns you indicate during your set up.
• If you have Wireless Broadband and your data usage exceeds 350GB in a month, or 300GB a month for three consecutive months, Spark may change you (at Spark’s discretion) to Fibre or a new plan.
• For Unplan Metro plans (available at eligible addresses only), a Fair Use Policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable. View Unplan terms below.
  
• Fibre or Wireless plans don't come with a landline. This means you will not be able to make calls from a landline, including 111 calls. If you want a landline, please add a landline during the check out process. Further charges apply.
• If you're already a Spark broadband customer, any recurring credits or discounts on your existing broadband account will stop when you switch plans. This includes things like the $10 Bundle up Bonus.
• Unplan terms and conditions apply. View Unplan Terms

• The Netflix plan comes with Netflix Standard (HD) Streaming for the duration of your Netflix plan. Or until you or Spark terminates this service in accordance with the Unplan Netflix terms and conditions.
• If you change from any broadband plan that are on term contracts this will become open term. If your plan is already open term this will remain the same.
• You must use your own Netflix compatible device.
• When your broadband plan is connected you must activate Netflix from your MySpark account. If you have an existing Netflix subscription, follow the activation steps to transfer billing to your Spark account. If you're new to Netflix, you'll need to follow the activation steps and sign up to Netflix. Find out more about this process on our help page. Set up and manage Netflix
  
• If you currently pay for Netflix directly, those payments will be switched off when you activate and transfer billing.
• View terms for Unplan Netflix:
  Spark’s Unplan terms
  Netflix on Spark plans terms
  

• Your plan recommendation will show ‘with Landline’ if this is included. If you want to add or remove a landline, please select View more options to include this change in your order. Further charges will apply if you add on a landline.
• Your Unplan landline is reliant on power. If there is a power outage you won't be able to call emergency services so it’s important to have a charged mobile phone available for emergencies.
• This Unplan landline service does not come with a copper phone line so may not be compatible with some third-party services including monitored medical and security alarms and interactive features on SKY digital. It is your responsibility to check with your service provider and make suitable arrangements.
• From the commencement date of your Unplan service, all your National and International calls will be provided and invoiced by Spark.

ADSL/VDSL, also known as Unlimited Broadband ADSL/VDSL

• Find out more about broadband speeds. Note that stated speeds are based on theoretical maximums. Actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed
• Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel your service (or services). If you change or remove your plan or package within 30 days you will still be charged for the full month.

ADSL/VDSL: Netflix, also known as Unlimited Netflix Broadband ADSL/VDSL

• Unlimited Netflix Broadband ADSL/VDSL comes with Netflix Standard (HD) Streaming plan for the duration of your Unlimited Netflix plan or until you or Spark terminates your plan in accordance with the applicable terms and conditions.
• If you join Unlimited Netflix Broadband ADSL/VDSL, or if you upgrade from any other Spark broadband plan to Unlimited Netflix Broadband you will enter into a new 12 month term. If you terminate before the expiry of this new 12 month term, you will be charged an exit fee of $199.
• When your broadband plan is connected you must activate Netflix from your MySpark account. If you have an existing Netflix subscription, follow the activation steps to transfer billing to your Spark account. If you're new to Netflix, you'll need to follow the activation steps and sign up to Netflix. Find out more about this process on our help page. Set up and manage Netflix
  
• If you currently pay for Netflix directly, those payments will be switched off when you activate and transfer billing.
• You must use your own Netflix compatible device.
  
• The following terms apply:
  Fixed Line Terms 
  General terms
  Netflix on Spark Plans terms

What are the ADSL/VDSL offer summaries?

These are also known as our plan terms.

View ADSL Plan Terms

View VDSL Plan Terms

What is naked vs landline broadband?

Naked is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services may no longer work without a landline. If you need those services, naked broadband will not be for you.

How many devices can I connect to my Spark modem?

You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.

How fast is ADSL Broadband?

ADSL Broadband has been the standard in New Zealand for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 10Mbps download and 1Mbps upload. This should be plenty for the basics like emailing, browsing the internet and checking social networks.

How much faster is VDSL Broadband?

It's a lot faster than ADSL. Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet the better.

$150 Voucher offer

Can't be used to buy Spark and Huawei modems.

Who is eligible:  

Limited time offer. Only new to Spark’s broadband customers (customers who have not had broadband with Spark within the last 90 days), who purchase Unplan or Unplan Netflix (consumer Fibre or Wireless), and are still on this plan on the date of using the voucher. 
 

What do you get: 

$150 voucher will be given in the form of an email with unique numbers and can only be redeemed at Spark’s stores.  Please note the restrictions below.
 

How does it work: 

The voucher will be sent to a provided email address upon your broadband connection following your welcome email from Spark. 

Voucher restrictions:

• Not redeemable for cash or Spark credit.
  
  
• Must be used all at once on a single product.
  
  
• Can’t be used to buy to buy Spark and Huawei modems, prepay top-ups, to pay your Spark bill (including but not limited to existing interest free payment, calling/landline, early termination fees and other account fees), or with any other in-store vouchers.
  
  
• Whatever you choose to purchase, you’ll need to cover the entire cost upfront in-store, rather than put it on your Spark account.
  
  
• Voucher could take up to 30 days to receive and expires on the earlier of:
  
  
  • If you terminate you Spark Broadband; and
  • 18 October 2021. 
    
    
• Any balance that remains on the voucher after the redemption or the voucher’s validity period end will no longer be available for use. Lost, stolen or destroyed voucher will not be exchanged or refunded. 
  
  

Other Terms:

• Spark’s credit criteria apply.
  
  
• Spark’s Unplan is not available everywhere. Wireless broadband speeds vary and most Spark Wireless Broadband plans have monthly data caps.
  
  
• Spark’s Personal General Terms, Mobile and Wireless broadband or Fixed Line terms and plan terms apply. View terms
  
  
• Offer must be redeemed in store.
  
  

• Not redeemable for cash or Spark credit.
  
  
• Must be used all at once on a single product.
  
  
• Can’t be used to buy to buy Spark and Huawei modems, prepay top-ups, to pay your Spark bill (including but not limited to existing interest free payment, calling/landline, early termination fees and other account fees), or with any other in-store vouchers.
  
  
• Whatever you choose to purchase, you’ll need to cover the entire cost upfront in-store, rather than put it on your Spark account.
  
  
• Voucher could take up to 30 days to receive and expires on the earlier of: 
  
  
  • If you terminate you Spark Broadband; and
  • 18 October 2021.
     
• Any balance that remains on the voucher after the redemption or the voucher’s validity period end will no longer be available for use. Lost, stolen or destroyed voucher will not be exchanged or refunded. 
  
  

• Spark’s credit criteria apply.
  
  
• Spark’s Unplan is not available everywhere.
  
  
• Spark’s Personal General Terms, Fixed Line terms and plan terms apply. View terms
  
  
• Offer must be redeemed in store or call us on 0800 276 233.

• Not redeemable for cash or Spark credit.
  
  
• Must be used all at once on a single product.
  
  
• Can’t be used to buy to buy Spark and Huawei modems, prepay top-ups, to pay your Spark bill (including but not limited to existing Interest Free Payment, Calling/Landline, Early Termination fees and other account fees), or with any other in-store vouchers.
  
  
• Whatever you choose to purchase, you’ll need to cover the entire cost upfront in-store, rather than put it on your Spark account.
  
  
• Voucher could take up to 30 days to receive and expires on the earlier of:
   
  • If you terminate you Spark Broadband; and 
  • 18 October 2021. 
    
    
• Any balance that remains on the voucher after the redemption or the voucher’s validity period end will no longer be available for use. Lost, stolen or destroyed voucher will not be exchanged or refunded. 
  
  

• Spark’s credit criteria apply.
  
  
• Spark’s Unplan is not available everywhere. Wireless broadband speeds vary and most Spark Wireless Broadband plans have monthly data caps.
  
  
• Spark’s Personal General Terms, Mobile and Wireless broadband or Fixed Line terms and plan terms apply. View terms
  
  
• Offer must be redeemed online, in store or call us on 0800 800 123

$20 Wireless Broadband credit offer

• This offer is for a $20 (incl GST) monthly account credit for the term of your eligible Wireless Broadband plan. This credit will end if you or Spark terminates your eligible Wireless plan, you move to a broadband plan that is not an eligible Wireless plan or you move to an alternative broadband technology such as ADSL, VDSL or Fibre.
• To be eligible for this offer you must sign up to a new eligible Wireless plan between 30 April 2021 and 30 June 2021.
• This offer is not available to:
  • Any existing Spark Wireless broadband customer who switches to an eligible plan; or
  • Any existing copper customer or new customer who is sent a free Spark Wireless modem.
• The eligible Wireless plans are:
  • For residential customers: Open Term Unplan Wireless plans and Rural Wireless plan; and
  • For business customers: Business Flexible Wireless Naked, Business Flexible Wireless + Landline, Business Wireless 200GB Naked and Business Bundle Wireless 200GB + Calling.
• For clarity, the following plans are not eligible Wireless plans:
  • Spark Rural Wireless Antenna plans; and
  • Spark 40GB Basic Wireless Broadband plan; and
  • Spark 20GB Wireless Broadband plan; and
  • Existing Spark Wireless Broadband plans with a 12 or 24 month term that shifted to an open term; and
  • Any Wireless plans that are useable at multiple addresses.
• The account credit will be applied from the date your new Spark Wireless Broadband is connected. You cannot exchange the credit or transfer the credit to any other person or account.
• Spark’s credit criteria apply.
• Spark’s Wireless Broadband is not available everywhere, broadband speeds vary and most Spark Wireless Broadband plans have monthly data caps.
• For residential customers, Spark’s Personal General Terms, Mobile and Wireless Broadband terms and plan terms apply. Click here
• For business customers, Spark’s Business General Terms and Business Wireless Broadband terms apply. Click here
• Offer must be redeemed online, in store or call us on 0800 800 123.

 Dated: 13 April 2021.

Read the terms and conditions for our broadband plans. These are also known as offer summaries.

Unplan Terms / Offer Summary

5G Wireless Broadband Terms / Offer Summary

ADSL Unlimited Plan Terms / Offer Summary

VDSL Unlimited Plan Terms / Offer Summary

Home Wireless Broadband Plan Terms / Offer Summary

Rural Wireless Broadband Plan Terms / Offer Summary

Basic Wireless Broadband Plan Terms / Offer Summary