The Unplan

Unplan

• Unplan isn't available in all areas. Eligibility criteria apply.
• Unplan and Unplan Entertainment have a 12 month term. If you terminate your plan before the end of your 12 month period, Unplan Fibre incurs a $149 early exit fee, Unplan Wireless and all Unplan Entertainment plans incur a $199 early exit fee. Note, the early exit fee only applies if you leave Spark broadband or move to an open term plan. If you change to another Spark broadband plan on a 12 month contract you won't be charged an early exit fee.
• Monthly charges are invoiced in arrears. Price tier determined by how much data you use that month.
• Spark will provide your modem. There is a $14.95 postage fee. Non-standard installation fees may also apply.
• Your Unplan broadband is delivered via Wireless Broadband (over Spark’s 4G network) or Fibre (FibreBASIC over the Ultra Fast Fibre network, which you can upgrade for an additional charge). Spark will select the most appropriate technology for you based on what’s available at your address and usage patterns you indicate during your Unplan setup.
• If you have Unplan Wireless Broadband and your data usage exceeds 300GB in a month, or 180GB a month for 3 consecutive months, Spark may change you (at Spark’s discretion) to Fibre or a new plan.
• Unplan does not come with Lightbox or Netflix. If you want Lightbox and/or Netflix, please select Unplan Entertainment.
• Unplan does not come with a landline which means you will not be able to make calls from a landline, including 111 calls. If you want a landline, please select Unplan or Unplan Entertainment with Landline. Further charges apply.
• If you're already a Spark broadband customer, any recurring credits or discounts on your existing broadband account will cease when you switch to Unplan. This includes things like the $10 Bundle up Bonus.
• Spark Unplan terms and conditions apply

Unplan Entertainment

If you select Unplan Entertainment, the following also apply:

• Unplan Entertainment comes with Lightbox Standard and Netflix Standard (HD) Streaming for the duration of your Unplan Entertainment plan or until you or Spark terminates this service in accordance with the Unplan Entertainment Terms and Conditions.
• If you upgrade from any other Spark broadband plan to Unplan Entertainment you will enter into a new 12 month term. If you terminate before the expiry of this new 12 month term, you will be charged an exit fee of $199.
• You must use your own Lightbox and Netflix compatible device.
• Even if you’ve had a Netflix offer with Spark or if you have a Netflix account you’ll still need go to MySpark and select activate. If you were already paying for a Netflix account, this payment will stop as soon as you activate your Spark offer. It doesn’t matter how you were paying, for example, by credit card, Spark bill, iTunes, Google Play or Apple TV.
• You don't need to cancel an existing Netflix account. You can use your existing Netflix details when you activate and this will link it to your Spark broadband plan. This means you'll stop being billed for your existing Netflix account separately.
• In addition to Spark’s Unplan Entertainment terms and conditions, Netflix on Spark plans terms and conditions and Lightbox on Spark plans terms and conditions apply

Unplan or Unplan Entertainment with landline

If you select Unplan or Unplan Entertainment with landline, the following also apply:

• Further charges will apply if you add on a landline.
• Your Unplan landline is reliant on power. If there is a power outage you won't be able to call emergency services so it’s important to have a charged mobile phone available for emergencies.
• This Unplan landline service does not come with a copper phone line so is not compatible with some third-party services including monitored medical and security alarms and interactive features on SKY digital. It is your responsibility to check with your service provider and make suitable arrangements.
• From the commencement date of your Unplan service, all your National and International calls will be provided and invoiced by Spark.

Unplan offer summaries

View Unplan offer summaries

Unlimited Broadband

• Unlimited Broadband is not available in all areas.
• If you sign up for Unlimited Broadband after 15 April 2019, you will not receive Lightbox or any Netflix offer with your Unlimited Broadband plan.
• If you want Lightbox or Netflix, please select Unlimited Entertainment Broadband.
• Find out more about broadband speeds but note that stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed
• Spark's Broadband Terms and Residential Customer Terms apply.
• Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
  

Unlimited Entertainment Broadband

• Unlimited Entertainment comes with Lightbox Standard and the Netflix Standard (HD) Streaming plan for the duration of your Unlimited Entertainment plan or until you or Spark terminates your plan in accordance with the applicable terms and conditions.
• If you join Unlimited Entertainment, or if you upgrade from any other Spark broadband plan to Unlimited Entertainment Broadband you will enter into a new 12 month term. If you terminate before the expiry of this new 12 month term, you will be charged an exit fee of $199.
• If you were paying for Netflix before you ordered Unlimited Entertainment, you will need to activate this new offer in MySpark, so that you can link your current Netflix account to stop the old method of payment. View Netflix offer terms and conditions
• In addition to Spark's Broadband and Residential Customer terms, Lightbox on Spark Plans and Netflix on Spark Plans terms and conditions also apply
• You must use your own Lightbox and Netflix compatible device.
  

12-month term applies

• A 12 month contract applies. If you choose it, we'll send you a modem (on us) but there will be a $14.95 courier charge.
• If you terminate before the completion of that minimum contract period, you will be charged an early exit fee of $199.
• If you move house no early exit fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.
• Note, the early exit fee only applies if you leave Spark broadband or move to an open term plan. If you change to another Spark broadband plan on a 12 month contract you won't be charged an early exit fee.

Online billing

• Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.

FAQs

What are the ADSL/VDSL offer summaries?

• ADSL Broadband offer summary
• VDSL Broadband offer summary

What is naked vs landline broadband?

Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, naked broadband will not be for you.

How many devices can I connect to my Spark modem?

You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.

How fast is ADSL Broadband?

ADSL Broadband has been the standard in New Zealand for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 10Mbps download and 1Mbps upload. This should be plenty for the basics like emailing, surfing the net and checking social networks.

How much faster is VDSL Broadband?

It's a lot faster than ADSL. Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet the better.

General Landline information

• If you have a landline with your broadband service, you must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.
• National calling
• Mobile calling

Fair use policy

• Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy here: Fair Use Policy.