The Unplan

• Unplan isn't available in all areas. Eligibility criteria apply.
• 12 month term applies. Early termination incurs a $149 fee for Fibre plans and a $199 fee for Wireless plans.
• Monthly charges are invoiced in arrears. Price tier determined by how much data you use that month.
• Spark will provide your modem. There's a $14.95 postage fee. Non-standard installation fees may also apply.
• Your Unplan is delivered via Wireless Broadband (over Spark’s 4G network) or Fibre (FibreBASIC over the Ultra Fast Fibre network). Spark will select the most appropriate technology for you based on what’s available at your address and usage patterns you indicate during your Unplan setup.
• If you have Unplan Wireless Broadband and your data usage exceeds 300GB in a month, or 180GB a month for 3 consecutive months, Spark may change you (at Spark’s discretion) to Fibre or a new plan.
• Unplan doesn't come with Lightbox or Netflix. If you want Lightbox or Netflix, please select Unplan Entertainment.
• Unplan doesn't come with a landline. This means you won't be able to make calls from a landline. This includes 111 calls. If you want a landline, please select this in your order. Further terms and charges apply.
• If you're already a Spark broadband customer, any recurring credits or discounts on your existing broadband account will stop when you switch to Unplan. This includes things like the $10 bundle up bonus.
• Spark terms and conditions apply. Please see the following:
  Unplan terms
  Unplan offer summaries
  Spark terms

• Unplan isn't available in all areas. Eligibility criteria apply.
• 12 month term applies. Early termination incurs a $199 fee.
• Monthly charges are invoiced in arrears. Price tier determined by how much data you use that month.
• Spark will provide your modem. There is a $14.95 postage fee. Non-standard installation fees may also apply.
• Your Unplan broadband is delivered via Wireless Broadband (over Spark’s 4G network) or Fibre (FibreBASIC over the Ultra Fast Fibre network). Spark will select the most appropriate technology for you based on what’s available at your address and usage patterns you indicate during your Unplan setup.
• If you have Unplan Wireless Broadband and your data usage exceeds 300GB in a month, or 180GB a month for 3 consecutive months, Spark may change you (at Spark’s discretion) to Fibre or a new plan.
• Unplan Entertainment includes Lightbox Standard and Netflix Standard (HD) Streaming Plan for the duration of your plan.
• If you have an existing Netflix account you don't need to cancel it. You can use your existing Netflix details when you activate and this will link it to your Spark broadband plan. This means you'll stop being billed for your existing Netflix account separately.
  
• Unplan Entertainment doesn't come with a landline. This means you won't be able to make calls from a landline. This includes 111 calls. If you want a landline, please select this in your order. Further terms and charges apply.If you're already a Spark broadband customer, any recurring credits or discounts on your existing broadband account will stop when you switch to Unplan. This includes things like the $10 bundle up bonus.
• Spark terms and conditions apply. Please see the following:
  Unplan Entertainment terms
  Unplan offer summaries
  Netflix with Spark terms
  Spark terms

If you select a landline with your Unplan or Unplan Entertainment, the following also applies:

• This landline is reliant on power. If there's a power outage you won't be able to call emergency services. It’s important to have a mobile phone available for emergencies.
• This landline service doesn't come with a copper phone line so isn't compatible with all third party services. This includes monitored medical or security alarms and interactive features on SKY digital. It's your responsibility to check with your service provider and make suitable arrangements.
• From the commencement date of your Unplan service, all your National and International calls will be provided and invoiced by Spark
• Spark terms and conditions apply. Please see the following:
  Unplan Entertainment terms
  Unplan offer summaries
  Netflix with Spark terms
  Spark terms

View legal offer summaries

ADSL Broadband

VDSL Broadband

Billing

Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.

Unlimited Broadband

From 15 April, our new Unlimited Broadband plan does not come with Lightbox or Netflix. This is a new plan and different from our older unlimited broadband plans which came with Lightbox.

If you want Lightbox or Netflix, please select Unlimited Entertainment Broadband.

Unlimited Entertainment Broadband

· Unlimited Entertainment Broadband includes Lightbox Standard and Netflix Standard (HD) Streaming Plan. Use your own Netflix compatible device.

· Even if you've had a Netflix offer with Spark or if you have a Netflix account you’ll still need go to MySpark and select activate.

· View Netflix offer terms and conditions

Speed

Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed

12-month term applies

A 12 month contract applies for a free modem for residential customers.

If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.

Note, the early termination fee only applies if you leave Spark broadband or move to an open term plan. If you change to another Spark broadband plan on a 12 month contract you won't be charged an ETF.

Online billing

Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.

Full terms & conditions

Please see full terms and conditions for further details. Home Package, broadband and residential terms and conditions apply.

What is naked vs landline broadband?

Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, naked broadband will not be for you.

How many devices can I connect to my Spark modem?

You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.

How fast is ADSL Broadband?

ADSL Broadband has been the standard in New Zealand for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 10Mbps download and 1Mbps upload. This should be plenty for the basics like emailing, surfing the net and checking social networks.

How much faster is VDSL Broadband?

It's a lot faster than ADSL. Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet the better.

If you have a landline with your broadband service, you must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.

National calling

Mobile calling

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy here: Fair Use Policy