View legal offer summaries
Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
From 15 April, our new Unlimited Broadband plan does not come with Lightbox or Netflix. This is a new plan and different from our older unlimited broadband plans which came with Lightbox.
If you want Lightbox or Netflix, please select Unlimited Entertainment Broadband.
Unlimited Entertainment Broadband
· Unlimited Entertainment Broadband includes Lightbox Standard and Netflix Standard (HD) Streaming Plan. Use your own Netflix compatible device.
· Even if you've had a Netflix offer with Spark or if you have a Netflix account you’ll still need go to MySpark and select activate.
· View Netflix offer terms and conditions
Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed
12-month term applies
A 12 month contract applies for a free modem for residential customers.
If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.
If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.
Note, the early termination fee only applies if you leave Spark broadband or move to an open term plan. If you change to another Spark broadband plan on a 12 month contract you won't be charged an ETF.
Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.
Full terms & conditions
Please see full terms and conditions for further details. Home Package, broadband and residential terms and conditions apply.