Wireless Broadband


Is Wireless right for me?


Household internet habits

If you’re connecting a household who enjoy online gaming and binge watching, or who do a lot of downloading, then Fibre Broadband is more suitable for your needs. Wireless is a great choice for people in locations where Fibre isn't available, where it's hard to install or simply not an option.

Do you have lower data needs?

Wireless is good for people in areas where Fibre is available but who only have light to medium data requirements. This could be where you simply use the internet for keeping in touch on social media, emails, surfing the web and occasional streaming.



Specialised options to suit your needs

Basic Wireless

Only need the basics? This is ideal for low data users.

View Basic Wireless Broadband

Portable Wireless Broadband

Want to take your broadband with you? Now you can.

View Portable Wireless Broadband

5G Wireless

The fifth generation of Wireless technology is here.

View 5G plans



How to connect to Spark Wireless Broadband

Power up your modem

Plug your modem into power using the black cable. The 4G light will turn green once you're connected with a good signal.

Connect to WiFi

Go on your computer, tablet or mobile to find the list of available WiFi networks. Next select the Spark WiFi network Smart Modem 2-XXXX. It's printed on the bottom of the modem along with the WiFi password.

Need to set up your phone?

If your plan includes a landline, plug one end of the grey ethernet cable into your main phone and the other into the grey port on the back of the modem. It may take up to one hour before you can hear a dial tone and make calls. If you want phones in different rooms, you can use a cordless phone with more than one handset. Your old copper connection and jack points are no longer used.

Things to know about Spark Wireless Broadband

  • You may only use your Spark Wireless Broadband modem to receive the service at the installed location. If you use it at another location, we may suspend, disconnect, or restrict your Spark Wireless Broadband service without notice. We need to manage our 4G network to give all customers a reliable and consistent service; if customers move their modem to a new area, this limits our ability to do this. If you move house, let us know beforehand so we can confirm what broadband options are available and get you correctly set up for your move.
  • Wireless services do not work in the event of a power cut. This means the landline or devices such as cordless phones and other devices (like medical alarms) may not be able to work - even if they have a battery. This could impact your ability to contact 111 emergency services.
  • We recommend you have an alternative method, such as a charged mobile phone or a power backup device such as an uninterruptible power supply (UPS) to keep you connected.
  • If you’re a Spark account holder and either you or someone in your household needs to contact 111 services on your landline for medical, disability, or security reasons, Spark will provide eligible customers a suitable device to contact 111 in the event of a power cut. To apply you’ll need to download and complete a Vulnerable Consumer form after you have submitted your order. Learn more about Vulnerable Consumers
  • If you have a monitored alarm that uses your landline, you’ll need to update it to a wireless option. Most medical alarm providers offer wireless monitoring solutions. It is important that you arrange this with your provider.

What about my landline service?

A Wireless Landline service is available for an extra $10p/mth with all of our Wireless Broadband plans (excluding Wireless Basic which has a landline included) and making calls with it will work the same as your current landline today.

What if I have my toll calls with a different provider?

If you choose a Wireless Broadband/Landline plan you will have to use Spark for your direct dial toll calling (Non-code access). That means you won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.

Are there any other services that I can't use with a Wireless Landline?

The following services don't work with Wireless Landline:

  • Monitored alarms — including medical and security alarms — that use your landline
  • You cannot use a SKY remote to download SKY "pay per view" movies or games, or SKY betting. You can still order SKY "pay per view" movies or games by calling SKY TV
  • Home 0800
  • Hotline
  • Unlimited data
  • Talk it up neighbouring area
  • Eftpos machines that require a landline
  • Faxes
  • Centrex
  • Dual Number
  • ISDN
  • PABXs
  • Stepping

Can I use my existing home phone with Wireless Landline?

Your existing home phone calling will work as normal when plugged into the back of the modem. If it's a cordless (DECT) phone, you’ll still need to have the base station connected to power. If you have multiple phones in other rooms that are connected via the jackpoint in the wall, these will not work.

If you want to use multiple phones, we recommend using a cordless (DECT) phone with multiple handsets.

How can I keep track of my usage, and what if I want more data?

It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. Once you reach your data cap, extra data is charged at $10 for the first 10GB, then data usage is blocked. Extra data can be purchased at 10GB for $10 and this can be purchased as a one-off or recurring monthly. You can add extra data using MySpark online or via the app. Go to MySpark

Does Wireless Broadband work in the event of a power outage?

No, Wireless Broadband will not work in the event of a power outage. If you have a Wireless Landline as part of your bundle, this also won't work, including the ability to make 111 calls. We recommend having a fully charged mobile phone on hand at all times, or using an uninterrupted power source (UPS) to keep your broadband and landline service working in the event of a power outage.

How do I connect all my devices to the new Wireless Broadband modem?

Your new modem will have a different WiFi network name so you’ll need to set up your devices to connect to this. On your computer or other devices (i.e. mobile or tablet), just search for the new network. It will show up as SPARK-B315-XXXX (the exact name is shown on the sticker on the bottom of your modem). Choose that one, then enter the WiFi Key (case sensitive) to join the network. You’ll find all this information on the bottom of your modem.

Find out how to set up your modem and follow steps to fix any issues. Get modem help

How do IP addresses work with Wireless Broadband?

Every broadband connection has an IP address.

Think of this like your postal address on the internet for data traffic. The address is provided as part of your connection and most of the time you don’t need to worry about it.

Rather than assign each connection a unique IP address, Spark's Wireless Broadband service uses a pool of IP addresses and a system called Carrier Grade – Network Address Translation (CG-NAT) to share these addresses amongst multiple users. This enables us to conserve the amount of IP addresses we need.

What does this mean for me?

Generally, you won’t notice any differences.

The systems are designed so you can still browse, stream, email, work, and play, and generally use the internet without any issues.

However, there are some applications and ways of working which might not work as well with CG-NAT. For example, you can’t port-forward (this is generally not recommended anyway as it poses security risks) or run large numbers of concurrent connections.

For example, some file sharing applications download files from hundreds of different users around the world, and thus use higher numbers of concurrent connections. Extreme use of any software which uses a large number of concurrent connections may not work optimally.

Additionally, users with very large households or businesses with a high number of users may also generate a high number of concurrent connections.

If this applies to you, we recommend you add a Static IP to your plan. These cost $15 per month. Order a Static IP

Spark Home Wireless Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere. Plans are only available in a limited sub-set of locations where Spark Wireless Broadband is available, to ensure the service remains optimal for all customers. The availability of the Spark's Home Wireless Broadband service and plans in particular locations will also vary over time. Spark does not guarantee that the service can be supplied at a particular location.

All applicable terms and conditions: