Is Wireless right for me?

Household internet habits

If you’re connecting a household who enjoy online gaming and binge watching, or who do a lot of downloading, then Fibre Broadband is more suitable for your needs. Wireless is a great choice for people in locations where Fibre isn't available, where it's hard to install or simply not an option.

Do you have lower data needs?

Wireless is good for people in areas where Fibre is available but who only have light to medium data requirements. This could be where you simply use the internet for keeping in touch on social media, emails, surfing the web and occasional streaming.



Specialised options to suit your needs

Basic Wireless

Only need the basics? Low data users need only the essentials.

View Basic Wireless Broadband

Portable Wireless Broadband

Want to take your broadband with you? Now you can.

View Portable Wireless Broadband

5G Wireless

The fifth generation of Wireless technology is here.

View 5G plans



How to connect to Spark Wireless Broadband

Power up your modem

Plug your modem into power using the black cable. The light will change from red to blue to show that you’re connected.

Connect to WiFi

Go on your computer, tablet or mobile to find the list of available WiFi networks. Next select the Spark WiFi network SPARK-B618-XXXX. It’s printed on the bottom of the modem along with the WiFi key.

Need to set up your phone?

If your plan includes a landline, plug one end of the grey cable into your main phone and the other into the grey port on the back of the modem. It may take up to one hour before you can hear a dial tone and make calls. If you want phones in different rooms, you can use a cordless phone with more than one handset. Your old copper connection and jack points are no longer used.

Things to know about Spark Wireless Broadband

Wireless Broadband welcome credit

  • This offer is for a $125 (incl GST) welcome account credit and will be applied as a one-off welcome credit.
  • To be eligible for this offer you must sign up to a new eligible Wireless plan before 30 September 2021.
  • This offer is not available to:
    • Any existing copper customer or new customer who is sent a free Spark Wireless modem.
    • Any existing Spark Wireless Broadband customer who switches to an eligible plan; or
  • The eligible Wireless plans are:
    • For residential customers: Open Term Unplan Wireless plans and Rural Wireless plan; and
    • For business customers: Business Flexible Wireless Naked, Business Flexible Wireless + Landline, Business Wireless 200GB Naked and Business Bundle Wireless 200GB + Calling.
  • For clarity, the following plans are not eligible Wireless plans:
    • Spark Rural Wireless Antenna plans; and
    • Spark 40GB Basic Wireless Broadband plan; and
    • Spark 20GB Wireless Broadband plan; and
    • Spark Portable Wireless Broadband plan; and
    • Existing Spark Wireless Broadband plans with a 12 or 24 month term that shifted move to an open term plan;
  • The account credit will be applied within two billing cycles, must still be on eligible plan. You cannot exchange the credit or transfer the credit to any other person or account.
  • Spark’s credit criteria apply.
  • Spark’s Wireless Broadband is not available everywhere, broadband speeds vary and most Spark Wireless Broadband plans have monthly data caps.
  • For residential customers, Spark’s Personal General Terms, Mobile and Wireless Broadband terms and plan terms apply. View personal terms
  • For business customers, Spark’s Business General Terms and Business Wireless Broadband terms apply. View business terms
  • Offer must be redeemed online, in store or call us on 0800 800 123.
  • You may only use your Spark Wireless Broadband modem to receive the service at the installed location. If you use it at another location, we may suspend, disconnect, or restrict your Spark Wireless Broadband service without notice. We need to manage our 4G network to give all customers a reliable and consistent service; if customers move their modem to a new area, this limits our ability to do this. If you move house, let us know beforehand so we can confirm what broadband options are available and get you correctly set up for your move.

  • The Spark Wireless Broadband modem requires mains power so service (including access to emergency services) will not be available in the event of a power failure. We recommend having a charged mobile phone available for use during power outages. If you have a monitored alarm that uses your landline, you’ll need to update it to a wireless option. Most medical alarm providers offer wireless monitoring solutions – it is important that you arrange this with your provider.

  • Spark's Wireless Broadband service does not use a copper connection or phone jack points in your home. You can use portable cordless phones (which are available from Spark) if you need multiple phones in your home.

  • If you use all your plan data, extra data will automatically be charged to your account at $10 for 10GB. Extra data packs can be purchased but limits apply.

  • If you are on The Unplan you will not pay overages, the max you will pay is $85 per month.

What about my landline service?

A Wireless Landline service is included with most of our Wireless Broadband plans (unless you choose a Naked one without a landline) and calling using it will work the same as your current landline today.

What if I have my toll calls with a different provider?

If you choose a Wireless Broadband/Landline plan you will have to use Spark for your direct dial toll calling (Non-code access). That means you won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.

Are there any other services that I can't use with a Wireless Landline?

The following services don't work with Wireless Landline:

  • Monitored alarms — including medical and security alarms — that use your landline
  • You cannot use a SKY remote to download SKY "pay per view" movies or games, or SKY betting. You can still order SKY "pay per view" movies or games by calling SKY TV
  • Home 0800
  • Hotline
  • Unlimited data
  • Talk it up neighbouring area
  • Eftpos machines that require a landline
  • Faxes
  • Centrex
  • Dual Number
  • ISDN
  • PABXs
  • Stepping

Can I use my existing home phone with Wireless Landline?

Your existing home phone calling will work as normal when plugged into the back of the modem. If it's a cordless (DECT) phone, you’ll still need to have the base station connected to power. If you have multiple phones in other rooms that are connected via the jackpoint in the wall, these will not work.

If you want to use multiple phones, we recommend using a cordless (DECT) phone with multiple handsets.

How can I keep track of my usage, and what if I want more data?

It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. Once you reach your data cap, extra data is charged at $10 for the first 10GB, then data usage is blocked. Extra data can be purchased at 10GB for $10 and this can be purchased as a one-off or recurring monthly. You can add extra data using MySpark online or via the app. Go to MySpark

Does Wireless Broadband work in the event of a power outage?

No, Wireless Broadband will not work in the event of a power outage. If you have a Wireless Landline as part of your bundle, this also won't work, including the ability to make 111 calls. We recommend having a fully charged mobile phone on hand at all times, or using an uninterrupted power source (UPS) to keep your broadband and landline service working in the event of a power outage.

How do I connect all my devices to the new Wireless Broadband modem?

Your new modem will have a different WiFi network name so you’ll need to set up your devices to connect to this. On your computer or other devices (i.e. mobile or tablet), just search for the new network. It will show up as SPARK-B315-XXXX (the exact name is shown on the sticker on the bottom of your modem). Choose that one, then enter the WiFi Key (case sensitive) to join the network. You’ll find all this information on the bottom of your modem.

Find out how to set up your modem and follow steps to fix any issues. Get modem help

Spark Home Wireless Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere. Plans are only available in a limited sub-set of locations where Spark Wireless Broadband is available, to ensure the service remains optimal for all customers. The availability of the Spark's Home Wireless Broadband service and plans in particular locations will also vary over time. Spark does not guarantee that the service can be supplied at a particular location.

All applicable terms and conditions: