• You may only use your Spark Wireless Broadband modem to receive the service at the installed location. If you use it at another location, we may suspend, disconnect, or restrict your Spark Wireless Broadband service without notice. We need to manage our 4G network to give all customers a reliable and consistent service; if customers move their modem to a new area, this limits our ability to do this. If you move house, let us know beforehand so we can confirm what broadband options are available and get you correctly set up for your move.

 

• The Spark Wireless Broadband modem requires mains power so service (including access to emergency services) will not be available in the event of a power failure. We recommend having a charged mobile phone available for use during power outages. If you have a monitored alarm that uses your landline, you’ll need to update it to a wireless option. Most medical alarm providers offer wireless monitoring solutions – it is important that you arrange this with your provider.

 

• Spark’s Wireless Broadband service does not use a copper connection or phone jack points in your home. You can use portable cordless phones (which are available from Spark) if you need multiple phones in your home.

 

• If you use all your plan data, extra data will automatically be charged to your account at $10 for 10GB. Extra data packs can be purchased but limits apply.

 

• If you are on The Unplan you will not pay overages, the max you will pay is $85 per month.

What about my landline service?

A Wireless Landline service is included with most of our Wireless Broadband plans (unless you choose a Naked one without a landline) and calling using it will work the same as your current landline today.

What if I have my toll calls with a different provider?

If you choose a Wireless Broadband/Landline plan you will have to use Spark for your direct dial toll calling (Non-code access). That means you won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.

Are there any other services that I can't use with a Wireless Landline?

The following services don’t work with Wireless Landline:

• Monitored alarms — including medical and security alarms — that use your landline
• You cannot use a SKY remote to download SKY "pay per view" movies or games, or SKY betting. You can still order SKY "pay per view" movies or games by calling SKY TV
• Home 0800
• Hotline
• Unlimited data
• Talk it up neighbouring area
• Eftpos machines that require a landline
• Faxes
• Centrex
• Dual Number
• ISDN
• PABXs
• Stepping

Can I use my existing home phone with Wireless Landline?

Your existing home phone calling will work as normal when plugged into the back of the modem. If it’s a cordless (DECT) phone, you’ll still need to have the base station connected to power. If you have multiple phones in other rooms that are connected via the jackpoint in the wall, these will not work.

If you want to use multiple phones, we recommend using a cordless (DECT) phone with multiple handsets.

How can I keep track of my usage, and what if I want more data?

It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. Once you reach your data cap, extra data is charged at $10 for the first 10GB, then data usage is blocked. Extra data can be purchased at 10GB for $10 and this can be purchased as a one-off or recurring monthly. You can add extra data using MySpark online or via the app. Go to MySpark

Does Wireless Broadband work in the event of a power outage?

No, Wireless Broadband will not work in the event of a power outage. If you have a Wireless Landline as part of your bundle, this also won’t work, including the ability to make 111 calls. We recommend having a fully charged mobile phone on hand at all times, or using an uninterrupted power source (UPS) to keep your broadband and landline service working in the event of a power outage.

How do I connect all my devices to the new Wireless Broadband modem?

Your new modem will have a different WiFi network name so you’ll need to set up your devices to connect to this. On your computer or other devices (i.e. mobile or tablet), just search for the new network. It will show up as SPARK-B315-XXXX (the exact name is shown on the sticker on the bottom of your modem). Choose that one, then enter the WiFi Key (case sensitive) to join the network. You’ll find all this information on the bottom of your modem.

Find out how to set up your modem and follow steps to fix any issues. Get modem help

$10 Wireless Broadband credit offer

• To be eligible for this $10 (incl. GST) monthly account credit offer you must sign up to a new eligible Wireless plan between 27 November 2020 and 31 March 2021. This offer is not available to any existing Spark Wireless Broadband customer who switches to an eligible plan or any existing copper customer who is sent a free modem, or any new customer who is sent a free modem. This credit will end if you or Spark terminates your eligible Wireless plan, you move to a broadband plan that is not an eligible Wireless plan or you move to an alternative broadband technology such as ADSL, VDSL or Fibre. 
  
• The eligible Wireless plans for residential customers are Unplan Wireless and Rural Wireless.
• This offer is not valid for Spark Rural Wireless Antenna plans, or any existing Spark Wireless Broadband plans with a 12 or 24 month term that shift to an open term.
• The account credit will be applied from the date your new Spark Wireless Broadband is connected. You cannot exchange the credit or transfer the credit to any other person or account.
• Spark’s Wireless Broadband is not available everywhere. Broadband speeds vary and most Spark Wireless Broadband plans have monthly data caps.
• Spark’s Personal General Terms, Mobile and Wireless broadband terms and plan terms apply. Sparks credit criteria apply. See terms
• Offer must be redeemed online, in store or call us on 0800 800 123.
  

Spark Home Wireless Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere. Plans are only available in a limited sub-set of locations where Spark Wireless Broadband is available, to ensure the service remains optimal for all customers. The availability of the Spark's Home Wireless Broadband service and plans in particular locations will also vary over time. Spark does not guarantee that the service can be supplied at a particular location.

All applicable terms and conditions:

• General Terms
• Mobile and Wireless Terms
• Unplan Terms
• Rural Wireless Broadband Plan Terms
• Home Wireless Broadband Plan Terms