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Plug your modem into power using the black cable. The light will change from red to blue to show that you’re connected.
Go on your computer, tablet or mobile to find the list of available WiFi networks. Next select the Spark WiFi network SPARK-B315-XXXX. It’s printed on the bottom of the modem along with the WiFi key.
If your plan includes a landline, plug one end of the grey cable into your main phone and the other into the grey port on the back of the modem. It may take up to one hour before you can hear a dial tone and make calls. If you want phones in different rooms, you can use a cordless phone with more than one handset. Your old copper connection and jack points are no longer used.
A Wireless Landline service is included with most of our Wireless Broadband plans (unless you choose a Naked one without a landline) and calling using it will work the same as your current landline today.
If you choose a Wireless Broadband/Landline plan you will have to use Spark for your direct dial toll calling (Non-code access). That means you won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.
The following services don’t work with Wireless Landline:
Your existing home phone calling will work as normal when plugged into the back of the modem. If it’s a cordless (DECT) phone, you’ll still need to have the base station connected to power. If you have multiple phones in other rooms that are connected via the jackpoint in the wall, these will not work.
If you want to use multiple phones, we recommend using a cordless (DECT) phone with multiple handsets.
It's super easy to keep track of your usage, you can see how much data you have left by logging into your account in MySpark. Once you reach your data cap, extra data is charged at $10 for the first 10GB, then data usage is blocked. Extra data can be purchased at 10GB for $10 and this can be purchased as a one-off or recurring monthly. You can add extra data using MySpark online or via the app. Go to MySpark
No, Wireless Broadband will not work in the event of a power outage. If you have a Wireless Landline as part of your bundle, this also won’t work, including the ability to make 111 calls. We recommend having a fully charged mobile phone on hand at all times, or using an uninterrupted power source (UPS) to keep your broadband and landline service working in the event of a power outage.
Your new modem will have a different WiFi network name so you’ll need to set up your devices to connect to this. On your computer or other devices (i.e. mobile or tablet), just search for the new network. It will show up as SPARK-B315-XXXX (the exact name is shown on the sticker on the bottom of your modem). Choose that one, then enter the WiFi Key (case sensitive) to join the network. You’ll find all this information on the bottom of your modem.
Find out how to set up your modem and follow steps to fix any issues. Get modem help
$10 Wireless Broadband credit offer
Spark Home Wireless Broadband is only available in certain 4G coverage areas. 4G coverage is not available everywhere. Plans are only available in a limited sub-set of locations where Spark Wireless Broadband is available, to ensure the service remains optimal for all customers. The availability of the Spark's Home Wireless Broadband service and plans in particular locations will also vary over time. Spark does not guarantee that the service can be supplied at a particular location.
All applicable terms and conditions: