Speed

Factors that impact speed

Individual customers will experience different speeds at different times – sometimes higher and sometimes lower. Factors such as the performance of your modem, placement of the 5G Smart Modem within your house, location of the server you’re connected to, the performance of your device and your in-home WiFi setup can impact the speeds experienced.

For wireless connections factors such as the distance you are from a cell tower, environmental obstacles between your property and the cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.

The placement of the 5G Smart Modem within your house will also impact the speeds you experience. Our Max Wireless help page will help you find the right place to set up your modem to get the most from your connection.

Set up Max Wireless

Max Wireless Broadband speed explained

Max Wireless plans are Spark’s fastest Wireless Broadband plans available. To achieve this, they connect through a Spark 5G Smart Modem which leverages our 4G and 5G networks. You can expect a connection that connects on 4G, and 5G where conditions permit.

Plan speeds

Reported speeds shown are national peak time average speeds based on the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) report, or where data is not available in that report, are estimated. You may experience higher or lower speeds than this. Using an older modem may impact your speeds.

• Fixed Wireless (5G): Spark national peak time average speeds measured using Smart Modem 5G.

Key conditions

Offer summary

Find out what’s included in your plan, fair use policy and notice periods. Refer to Max Wireless Wireless Plan Terms / Offer Summary

Unlimited data - fair use policy

This plan is available at eligible addresses only, and a fair use policy applies.

This means you can't use the service in a way that is overly excessive or unreasonable.

This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to Fibre or a new plan. View fair use policy

Notice period (plan cancellation)

You’ll need to give us 30 days notice to end your plan, as we’ve set out in our General Terms

Netflix Standard

Enjoy award winning movies and must-see TV shows with Netflix Standard on Spark.

A Netflix Standard (HD) Streaming Plan allows you to stream on two devices at a time. You can select from awesome TV shows and blockbuster movies, with new and entertaining content added each week for the whole family.

Upgrade to Netflix Premium for $6.50/month to stream on four devices at a time in Ultra HD. You'll need to activate Netflix Standard before you upgrade to Premium.

McAfee Security Standard

Whether you’re banking online, working remotely or playing your favourite online game, you want to know you’re protected.

With McAfee Security Standard, you can get better digital security benefits and online protection with Safe Browsing, Secure VPN, and Identity Protection.

Plus, you can protect up to five devices.

Modem

This plan does not include a modem. You'll need to purchase the Spark 5G Modem with this plan or bring your own existing compatible Spark 5G Modem. Only Spark provided modems can be used with this Wireless plan.

Check modem compatibility

Modem benefits

The Smart 5G Modem allows you to connect your devices with WiFi 6 technology, offering fast speeds and a secure connection.

Modem payment options

The Spark Smart 5G Modem is valued at $749. Pay upfront or take advantage of our interest free payment options:

• Pay upfront: $150
• 12 months interest free: $12.50/month
• 18 months interest free: $8.33/month
• 24 months interest free: $6.25/month
• 36 months interest free: $4.17/month

Learn more

Quick and easy set-up

Once your modem has arrived, you can get set up in a few minutes. Plug in your modem and turn it on. There are no installation costs or cables required.

Set up Max Wireless