Rugby World Cup Tournament Pass
You need to create a Spark Sport account to redeem your Rugby World Cup 2019 Tournament Pass. To redeem the offer you must use the voucher code provided by Spark. Max one Tournament Pass per Spark Sport account. One voucher per eligible broadband line. If you already bought a Tournament Pass you can contact Spark Sport for a refund. To create a Spark Sport account, you must use a New Zealand credit card. Spark Sport is available on compatible devices and software only. Viewing quality subject to internet connection. Max one stream at any time. A compatible device is required to stream the service. Offer available to eligible Spark mobile and broadband customers only. Not available everywhere. RUGBY WORLD CUP 2019 is a trade mark of Rugby World Cup Limited. Terms apply
For help redeeming your voucher go to Spark help. Help with your RWC Voucher
Offer available until 17 September 2019.
View plan terms
Unlimited Broadband
From 15 April, our new Unlimited Broadband plan does not come with Lightbox or Netflix. This is a new plan and different from our older unlimited broadband plans which came with Lightbox.
If you want Lightbox or Netflix, please select Unlimited Entertainment Broadband.
Unlimited Entertainment Broadband
· Unlimited Entertainment Broadband includes Lightbox Standard and Netflix Standard (HD) Streaming Plan. Use your own Netflix compatible device.
· Even if you've had a Netflix offer with Spark or if you have a Netflix account you’ll still need go to MySpark and select activate.
· View Netflix offer terms and conditions
Billing
Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
Speed
Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed
12-month term applies
A 12 month contract applies for a free modem for residential customers.
If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.
If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.
Note, the early termination fee only applies if you leave Spark broadband or move to an open term plan. If you change to another Spark broadband plan on a 12 month contract you won't be charged an ETF.
Online billing
Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.
Full terms and conditions
Please see full terms and conditions for further details.
General Terms
ADSL/VDSL FAQS
What is naked vs landline broadband?
Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, naked broadband will not be for you.
How many devices can I connect to my Spark modem?
You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.
How fast is ADSL Broadband?
ADSL Broadband has been the standard in New Zealand for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 10Mbps download and 1Mbps upload. This should be plenty for the basics like emailing, surfing the net and checking social networks.
How much faster is VDSL Broadband?
It's a lot faster than ADSL. Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet the better.
General Terms
Fixed Line Terms
Mobile and Wireless Terms
Unplan Terms
Netflix with Spark terms
Find out how a Fibre installation process works. Set up Fibre
Find out how to prepare for Fibre. Understand Fibre
Find out how to set up a wireless modem. Set up Wireless Broadband modem
Buy Online Credit Offer Terms & Conditions
$40 Buy Online Credit available to new to Spark broadband customers who sign up for a 12 month contract online before 29 February 2017. A credit of $40 will be applied up front on your account and will be debited back if your Spark service is disconnected within the first 6 months.
Welcome Credit offer not available in conjunction with any special offers or promotions, when you buy online.
Offer is non-transferable and subject to change without notice.
More Info
Ultra Fibre
Fibre broadband with our fastest available speeds.
Ultra FibreBASIC - up to 30Mbps or 50Mbps.
Ultra Fibre 100 - up to 100Mbps.
Ultra Fibre 200 - up to 200Mbps.
Ultra Fast FibreMAX - up to 900Mbps.
Ultra Fibre Gigatown - up to 900Mbps.
Wireless Broadband
Fast and reliable Wireless broadband service delivered over our super-fast 4G mobile network.
VDSL
Faster copper broadband.
ADSL
Standard copper broadband.
Thanks for getting in touch Bob
We'll get back to you within 2 business days.
Your details are now with our dedicated team for apartments and communities. Our team is here to take care of you every step of the way and they'll give you a call within 2 business days. If you're already a Spark customer and have not already given your account number, please have it handy for when we call.
About us
Yonus
Manya
Kim
Fatiha
Dan
Alex
We're a team dedicated to getting fibre installed into your building. Our goal is to help you every step of the way to get up and running and enjoying Ultra Fast Fibre in your home. We'll find out when fibre is available and keep you up to date. We'll get you 'fibre ready' and keep things easy. We provide one point of contact if you have any questions or need assistance with your fibre installation.
Thanks for registering Bob, you're on the way to getting fibre.
171 Church Road, Kaitaia, Far North District
We'll get back to you within 2 business days.
You've successfully registered your interest with our team dedicated to getting fibre into properties like yours.
About us
Yonus
Manya
Kim
Fatiha
Dan
Alex
We're a team dedicated to getting fibre installed into your building. Our goal is to help you every step of the way to get up and running and enjoying Ultra Fast Fibre in your home. We'll find out when fibre is available and keep you up to date. We'll get you 'fibre ready' and keep things easy. We provide one point of contact if you have any questions or need assistance with your fibre installation.
We love helping customers like you to enjoy the benefits of Ultra Fast Fibre.
What's next?
Our team will get to work on your registration and one of them will contact you within 2 business days. If you're already a Spark customer and you haven't already provided your account number, you can help out by having it handy when we call. Have the contact details for the person who's managing your property handy too - this could be the Manager of your building, village or gated community, or the Chair of a Body Corporate.
Things to consider
Monitored medical alarms
Most providers can upgrade your medical alarm to a wireless model that is compatible with Wireless Broadband and Landline, often for no extra charge. Contact your provider to upgrade before proceeding.
ADT NevaAlone - 0800 111 238
Chubb NZ - 0800 188 000
Freedom Medical Alarms (Wellington Free Ambulance) - 0800 380 280
Securely for Independence - 0800 865 865
St John - 0800 502 323
Monitored security alarms
If your alarm is monitored using your copper landline, it isn't compatible with Wireless Broadband and Landline. Your provider may have a wireless model that doesn't require a copper landline, ask them about your options before proceeding.
Or you can upgrade to fully wireless monitoring with Morepork.
Your home phone where you want it
You can now use your home phone anywhere in your home, as the old copper connection (and your jack points) are no longer used. Just plug your main phone into the back of your new modem using the cable provided.
If you need phones in more than one room, use a cordless phone set that comes with more than one handset.
Things to consider about Gigabit speeds
Due to technical limitations, the absolute maximum speed you can expect to get under perfect conditions is around 930Mbps down/480Mbps up. Our network engineers have suggested that the fastest a customer with good equipment on a wired connection should expect from Gigabit Fibre is around 600 – 900 Mbps download / 300 – 500 Mbps upload, although it's certainly possible that some connections will be faster.
Your speed depends on a lot of factors including:
- the speed capability of your router and modem.
- the connection capability of the computers and devices connecting with the service. Some computers and devices can handle Gigabit Fibres speeds, and some cannot.
- actual WiFi performance (2.4Ghz or 5Ghz, distance from the WiFi access point/modem etc).
- using Spark speed test servers.
- the browser type and version being used for speed testing (e.g. Internet Explorer, Chrome, Firefox, Edge). Different browsers produce different results on the same device.
- Health of the device doing the testing. Ad blockers, malware, etc, can all have a bearing on results.
To test your speed and for more information about speed, click here.
$300 Account Credit Terms and Conditions
$300 Account Credit applies to your Spark bill and is only available to new broadband customers joining Spark. Offer applies to new broadband customers signing up to any Naked or Landline 12 month:
- 120GB or 240GB Wireless Home plan; or
- 120GB or 240GB Rural Wireless Broadband plan
The $300 Account Credit will be applied to your account on the date your broadband is connected and applied to any charges incurred on that account
If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, Spark will also debit back the $300 Account Credit. Offer subject to change without notice.
Non-standard install charges apply.
Offer includes free modem and wireless broadband connection. $14.95 modem postage fee applies.
Your $300 Account Credit will be applied to your account as an account credit for your bill and will be debited back if your plan is terminated or downgraded within the first 6 months.
As this credit is applied to the bill, it will go against any Accessories, all Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services.
This offer may be combined with any other Spark offer you are eligible for at the date you sign up.
Credit Criteria for accessories may apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
6 months half price - Terms and Conditions
The 6 months half price offer applies to your first 6 months’ base plan charges on your Spark bill and is only available to customers who do not currently get broadband from Spark and have not had broadband with Spark within the last 90 days.
Offer applies to those joining Spark broadband on any of the following plans, either naked or with a landline, on a 12 month term:
- Unlimited Home Broadband plans (ADSL, VDSL or Fibre)
Non-standard install charges apply. Wireless Broadband additional data charges apply.
Offer includes free modem and standard broadband connection for ADSL, VDSL and Fibre customers. Supplied modem is dependent on connection type. More details can be found on https://www.spark.co.nz/shop/internet/modems/. $14.95 modem postage fee applies.
If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, you will not receive any further half price credits from the date you give notice of termination. Offer subject to change without notice.
Your 6 months half price will be applied to your Spark account as a credit for 50% of your base plan charges. This credit will be applied before any additional credits you could be eligible for (e.g. Fibre Speed Upgrade credit or Bundle Up Bonus). The offer does not include or apply to any Accessories, Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services, all of which will be charged at full price, including during the first 6 months.
This offer may not be combined with any other new customer joining credit. It may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.
Credit Criteria for accessories may apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
6 months half price - Terms and Conditions
The 6 months half price offer applies to your first 6 months’ base plan charges on your Spark bill and is only available to customers who do not currently get broadband from Spark and have not had broadband with Spark for the last 90 days.
Offer applies to those joining Spark broadband on any of the following plans, either naked or with a landline, on a 12 month term:
- 120GB or 240GB Home Wireless Broadband plan
- 120GB or 240GB Rural Wireless Broadband plan
Non-standard install charges apply. Wireless Broadband additional data charges apply.
Offer includes free modem and standard broadband connection for Wireless customers. Supplied modem is dependent on connection type. More details can be found on https://www.spark.co.nz/shop/internet/modems/. $14.95 modem postage fee applies.
If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, you will not receive any further half price credits from the date you give notice of termination. Offer subject to change without notice.
Your 6 months half price will be applied to your Spark account as a credit for 50% of your base plan charges. This credit will be applied before any additional credits you could be eligible for (e.g. Fibre Speed Upgrade credit or Bundle Up Bonus). The offer does not include or apply to any Accessories, Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services, all of which will be charged at full price, including during the first 6 months.
This offer may not be combined with any other new customer joining credit. It may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.
Credit Criteria for accessories may apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
$300 Account Credit Terms and Conditions
$300 Account Credit applies to your Spark bill and is only available to new broadband customers joining Spark. Offer applies to new broadband customers signing up to any 12 or 24 month Unlimited Home Broadband plan Naked or with a Landline.
The $300 Account Credit will be applied to your account on the date your broadband is connected and applied to any charges incurred on that account.
If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, Spark will also debit back the $300 Account Credit. Offer subject to change without notice.
Non-standard install charges apply.
Offer includes free modem and standard broadband connection for ADSL, VDSL and Fibre customers. $14.95 modem postage fee applies.
Your $300 Account Credit will be applied to your account as an account credit for your bill and will be debited back if your plan is terminated or downgraded within the first 6 months.
As this credit is applied to the bill, it will go against any Accessories, all Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services.
This offer may be combined with any other Spark offer you are eligible for at the date you sign up.
Credit Criteria for accessories may apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
$50 Buy Online Credit Terms & Conditions
$50 Buy Online Credit available to new to Spark broadband customers who sign up for a 12 month or 24 month contract online. A credit of $50 will be applied up front on your account and will be debited back if your Spark service is disconnected within the first 6 months.
This offer may be combined with any other Spark offer you are eligible for at the date you sign up. Offer is non-transferable and subject to change without notice. Eligibility rules apply.
Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.
