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    Netflix


    Netflix


    Get nonstop Netflix when you join a Spark entertainment broadband plan. No more short-term Netflix deals. Terms apply. Sign up today.

    View more

    Lightbox


    Lightbox


    Stream TV for the whole family, included with selected broadband and Pay Monthly mobile plans.

    View more

    Spotify


    Spotify


    Spotify Premium is free with selected Pay Monthly mobile plans – and 50% off with selected Prepaid plans – for up to 24 months​.

    View more

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    Streaming tips


    Want to know if you’re set up to watch Netflix, Lightbox and Spark Sport? Get stream-ready by checking your internet speed and testing your device compatibility.

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Broadband

Rugby World Cup Tournament Pass – Things to know

Rugby World Cup Tournament Pass

You need to create a Spark Sport account to redeem your Rugby World Cup 2019 Tournament Pass. To redeem the offer you must use the voucher code provided by Spark. Max one Tournament Pass per Spark Sport account. One voucher per eligible broadband line. If you already bought a Tournament Pass you can contact Spark Sport for a refund. To create a Spark Sport account, you must use a New Zealand credit card. Spark Sport is available on compatible devices and software only. Viewing quality subject to internet connection. Max one stream at any time. A compatible device is required to stream the service. Offer available to eligible Spark mobile and broadband customers only. Not available everywhere. RUGBY WORLD CUP 2019 is a trade mark of Rugby World Cup Limited. Terms apply

For help redeeming your voucher go to Spark help. Help with your RWC Voucher

Offer available until 17 September 2019.

ADSL/VDSL important things to know

View plan terms

ADSL Unlimited Plan Terms

VDSL Broadband Plan Terms


Unlimited Broadband

From 15 April, our new Unlimited Broadband plan does not come with Lightbox or Netflix. This is a new plan and different from our older unlimited broadband plans which came with Lightbox.

If you want Lightbox or Netflix, please select Unlimited Entertainment Broadband.

 

Unlimited Entertainment Broadband

· Unlimited Entertainment Broadband includes Lightbox Standard and Netflix Standard (HD) Streaming Plan. Use your own Netflix compatible device.

· Even if you've had a Netflix offer with Spark or if you have a Netflix account you’ll still need go to MySpark and select activate.

· View Netflix offer terms and conditions



Billing

Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.

 

Speed

Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed

12-month term applies

A 12 month contract applies for a free modem for residential customers.

If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.

Note, the early termination fee only applies if you leave Spark broadband or move to an open term plan. If you change to another Spark broadband plan on a 12 month contract you won't be charged an ETF.



Online billing

Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.

 

Full terms and conditions

Please see full terms and conditions for further details.

General Terms

Fixed Line Plan Terms

Home Phone Plan Terms

ADSL Unlimited Plan Terms

VDSL Unlimited Plan Terms

 

ADSL/VDSL FAQs

ADSL/VDSL FAQS

What is naked vs landline broadband?

Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, naked broadband will not be for you.

How many devices can I connect to my Spark modem?

You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.

How fast is ADSL Broadband?

ADSL Broadband has been the standard in New Zealand for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 10Mbps download and 1Mbps upload. This should be plenty for the basics like emailing, surfing the net and checking social networks.

How much faster is VDSL Broadband?

It's a lot faster than ADSL. Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet the better.

Unplan important things to know

Unplan important things to know

  • Unplan isn't available in all areas. Eligibility criteria apply.
  • 12 month term applies. Early termination incurs a $149 fee for Fibre plans and a $199 fee for Wireless plans.
  • Monthly charges are invoiced in arrears. Price tier determined by how much data you use that month.
  • Spark will provide your modem. There's a $14.95 postage fee. Non-standard installation fees may also apply.
  • Your Unplan is delivered via Wireless Broadband (over Spark’s 4G network) or Fibre (FibreBASIC over the Ultra Fast Fibre network). Spark will select the most appropriate technology for you based on what’s available at your address and usage patterns you indicate during your Unplan setup.
  • If you have Unplan Wireless Broadband and your data usage exceeds 350GB in a month, or 225GB a month for 3 consecutive months, Spark may change you (at Spark’s discretion) to Fibre or a new plan.
  • If you have Unplan Metro Wireless Broadband (available at eligible addresses only) and your data usage exceeds 600GB in a month Spark may change you (at Spark’s discretion) to Fibre or a new plan.
  • Unplan doesn't come with Lightbox or Netflix. If you want Lightbox or Netflix, please select Unplan Entertainment.
  • Unplan Entertainment includes Lightbox Standard and Netflix Standard (HD) Streaming Plan for the duration of your plan.
  • If you have an existing Netflix account you don't need to cancel it. You can use your existing Netflix details when you activate and this will link it to your Spark broadband plan. This means you'll stop being billed for your existing Netflix account separately.
  • Unplan and Unplan Entertainment doesn't come with a landline. This means you won't be able to make calls from a landline. This includes 111 calls. If you want a landline, please select this in your order. Further terms and charges apply.If you're already a Spark broadband customer, any recurring credits or discounts on your existing broadband account will stop when you switch to Unplan. This includes things like the $10 bundle up bonus.
  • If you're already a Spark broadband customer, any recurring credits or discounts on your existing broadband account will stop when you switch to Unplan. This includes things like the $10 bundle up bonus.
  • Spark terms and conditions apply. Please see the following terms:

    General Terms
    Fixed Line Terms
    Mobile and Wireless Terms
    Unplan Terms
    Netflix with Spark terms

  • Fibre help

    Find out how a Fibre installation process works. Set up Fibre

    Find out how to prepare for Fibre. Understand Fibre

    Wireless help

    Find out how to set up a wireless modem. Set up Wireless Broadband modem

    Buy Online Credit Offer Terms & Conditions

    $40 Buy Online Credit available to new to Spark broadband customers who sign up for a 12 month contract online before 29 February 2017. A credit of $40 will be applied up front on your account and will be debited back if your Spark service is disconnected within the first 6 months.

    Welcome Credit offer not available in conjunction with any special offers or promotions, when you buy online.

    Offer is non-transferable and subject to change without notice.

    More Info

    Ultra Fibre

    Fibre broadband with our fastest available speeds.

    Ultra FibreBASIC - up to 30Mbps or 50Mbps.
    Ultra Fibre 100 - up to 100Mbps.
    Ultra Fibre 200 - up to 200Mbps.
    Ultra Fast FibreMAX - up to 900Mbps.
    Ultra Fibre Gigatown - up to 900Mbps.

    Wireless Broadband

    Fast and reliable Wireless broadband service delivered over our super-fast 4G mobile network.

    VDSL

    Faster copper broadband.

    ADSL

    Standard copper broadband.

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    Spark Account number (if you know it)
    *Email
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    Our calling hours are business days 9.30am to 8.30pm

    Your Account number can be found in the top-right corner of any recent bill. If you're not a Spark customer yet you can ignore this bit.

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    Thanks for getting in touch Bob

    We'll get back to you within 2 business days.

    Your details are now with our dedicated team for apartments and communities. Our team is here to take care of you every step of the way and they'll give you a call within 2 business days. If you're already a Spark customer and have not already given your account number, please have it handy for when we call.

    About us

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    We're a team dedicated to getting fibre installed into your building. Our goal is to help you every step of the way to get up and running and enjoying Ultra Fast Fibre in your home. We'll find out when fibre is available and keep you up to date. We'll get you 'fibre ready' and keep things easy. We provide one point of contact if you have any questions or need assistance with your fibre installation.

    Jump on board now to get fibre

    171 Church Road, Kaitaia, Far North District

    Fibre is coming. Register here to be notified when it's available in your area.

    We have a dedicated team currently working on getting fibre into building like yours. Register below to jump on board, when fibre makes it to your building. One of the team will contact you to get things underway.

    Your Details

    *Name
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    • 0204
    Prefix
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    Spark Account number (if you know it)
    *Email
    *What's the best time to contact you?
    Our calling hours are business days 9.30am to 8.30pm

    Your Account number can be found in the top-right corner of any recent bill. If you're not a Spark customer yet you can ignore this bit.

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    we weren't able to save your message, please try again in a moment.

    Thanks for registering Bob, you're on the way to getting fibre.


    171 Church Road, Kaitaia, Far North District

    We'll get back to you within 2 business days.

    You've successfully registered your interest with our team dedicated to getting fibre into properties like yours.

    About us

    Yonus

    Manya

    Kim

    Fatiha

    Dan

    Alex

    We're a team dedicated to getting fibre installed into your building. Our goal is to help you every step of the way to get up and running and enjoying Ultra Fast Fibre in your home. We'll find out when fibre is available and keep you up to date. We'll get you 'fibre ready' and keep things easy. We provide one point of contact if you have any questions or need assistance with your fibre installation.

    We love helping customers like you to enjoy the benefits of Ultra Fast Fibre.


    What's next?

    Our team will get to work on your registration and one of them will contact you within 2 business days. If you're already a Spark customer and you haven't already provided your account number, you can help out by having it handy when we call. Have the contact details for the person who's managing your property handy too - this could be the Manager of your building, village or gated community, or the Chair of a Body Corporate.

    Things to consider

    Monitored medical alarms

    Most providers can upgrade your medical alarm to a wireless model that is compatible with Wireless Broadband and Landline, often for no extra charge. Contact your provider to upgrade before proceeding.

    ADT NevaAlone - 0800 111 238

    Chubb NZ - 0800 188 000

    Freedom Medical Alarms (Wellington Free Ambulance) - 0800 380 280

    Securely for Independence - 0800 865 865

    St John - 0800 502 323

    Monitored security alarms

    If your alarm is monitored using your copper landline, it isn't compatible with Wireless Broadband and Landline. Your provider may have a wireless model that doesn't require a copper landline, ask them about your options before proceeding.

    Or you can upgrade to fully wireless monitoring with Morepork.

    Your home phone where you want it

    You can now use your home phone anywhere in your home, as the old copper connection (and your jack points) are no longer used. Just plug your main phone into the back of your new modem using the cable provided.

    If you need phones in more than one room, use a cordless phone set that comes with more than one handset.

    Things to consider about Gigabit speeds

    Due to technical limitations, the absolute maximum speed you can expect to get under perfect conditions is around 930Mbps down/480Mbps up. Our network engineers have suggested that the fastest a customer with good equipment on a wired connection should expect from Gigabit Fibre is around 600 – 900 Mbps download / 300 – 500 Mbps upload, although it's certainly possible that some connections will be faster.

    Your speed depends on a lot of factors including:

    • the speed capability of your router and modem.
    • the connection capability of the computers and devices connecting with the service. Some computers and devices can handle Gigabit Fibres speeds, and some cannot.
    • actual WiFi performance (2.4Ghz or 5Ghz, distance from the WiFi access point/modem etc).
    • using Spark speed test servers.
    • the browser type and version being used for speed testing (e.g. Internet Explorer, Chrome, Firefox, Edge). Different browsers produce different results on the same device.
    • Health of the device doing the testing. Ad blockers, malware, etc, can all have a bearing on results.

    To test your speed and for more information about speed, click here.

    Register your interest

    Let me know when Ultra Fibre is ready to go.

    *First name
    *Email
    *Last name
    *Mobile
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    • 027
    • 028
    • 029
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    Number
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    we weren't able to save your message, please try again in a moment.

    Thank you

    $300 Account Credit Terms and Conditions

    $300 Account Credit applies to your Spark bill and is only available to new broadband customers joining Spark. Offer applies to new broadband customers signing up to any Naked or Landline 12 month:

    • 120GB or 240GB Wireless Home plan; or
    • 120GB or 240GB Rural Wireless Broadband plan

    The $300 Account Credit will be applied to your account on the date your broadband is connected and applied to any charges incurred on that account

    If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, Spark will also debit back the $300 Account Credit. Offer subject to change without notice.

    Non-standard install charges apply.

    Offer includes free modem and wireless broadband connection. $14.95 modem postage fee applies.

    Your $300 Account Credit will be applied to your account as an account credit for your bill and will be debited back if your plan is terminated or downgraded within the first 6 months.

    As this credit is applied to the bill, it will go against any Accessories, all Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services.

    This offer may be combined with any other Spark offer you are eligible for at the date you sign up.

    Credit Criteria for accessories may apply.

    Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.

    6 months half price - Terms and Conditions

    The 6 months half price offer applies to your first 6 months’ base plan charges on your Spark bill and is only available to customers who do not currently get broadband from Spark and have not had broadband with Spark within the last 90 days.

    Offer applies to those joining Spark broadband on any of the following plans, either naked or with a landline, on a 12 month term:

    • Unlimited Home Broadband plans (ADSL, VDSL or Fibre)

    Non-standard install charges apply. Wireless Broadband additional data charges apply.

    Offer includes free modem and standard broadband connection for ADSL, VDSL and Fibre customers. Supplied modem is dependent on connection type. More details can be found on https://www.spark.co.nz/shop/internet/modems/. $14.95 modem postage fee applies.

    If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, you will not receive any further half price credits from the date you give notice of termination. Offer subject to change without notice.

    Your 6 months half price will be applied to your Spark account as a credit for 50% of your base plan charges. This credit will be applied before any additional credits you could be eligible for (e.g. Fibre Speed Upgrade credit or Bundle Up Bonus). The offer does not include or apply to any Accessories, Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services, all of which will be charged at full price, including during the first 6 months.

    This offer may not be combined with any other new customer joining credit. It may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.

    Credit Criteria for accessories may apply.

    Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.

    6 months half price - Terms and Conditions

    The 6 months half price offer applies to your first 6 months’ base plan charges on your Spark bill and is only available to customers who do not currently get broadband from Spark and have not had broadband with Spark for the last 90 days.

    Offer applies to those joining Spark broadband on any of the following plans, either naked or with a landline, on a 12 month term:

    • 120GB or 240GB Home Wireless Broadband plan
    • 120GB or 240GB Rural Wireless Broadband plan

    Non-standard install charges apply. Wireless Broadband additional data charges apply.

    Offer includes free modem and standard broadband connection for Wireless customers. Supplied modem is dependent on connection type. More details can be found on https://www.spark.co.nz/shop/internet/modems/. $14.95 modem postage fee applies.

    If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, you will not receive any further half price credits from the date you give notice of termination. Offer subject to change without notice.

    Your 6 months half price will be applied to your Spark account as a credit for 50% of your base plan charges. This credit will be applied before any additional credits you could be eligible for (e.g. Fibre Speed Upgrade credit or Bundle Up Bonus). The offer does not include or apply to any Accessories, Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services, all of which will be charged at full price, including during the first 6 months.

    This offer may not be combined with any other new customer joining credit. It may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.

    Credit Criteria for accessories may apply.

    Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.

    $300 Account Credit Terms and Conditions

    $300 Account Credit applies to your Spark bill and is only available to new broadband customers joining Spark. Offer applies to new broadband customers signing up to any 12 or 24 month Unlimited Home Broadband plan Naked or with a Landline.

    The $300 Account Credit will be applied to your account on the date your broadband is connected and applied to any charges incurred on that account.

    If you leave Spark before the end of your contract, an early exit fee of $199 will apply. If you leave or downgrade your plan within the first 6 months, Spark will also debit back the $300 Account Credit. Offer subject to change without notice.

    Non-standard install charges apply.

    Offer includes free modem and standard broadband connection for ADSL, VDSL and Fibre customers. $14.95 modem postage fee applies.

    Your $300 Account Credit will be applied to your account as an account credit for your bill and will be debited back if your plan is terminated or downgraded within the first 6 months.

    As this credit is applied to the bill, it will go against any Accessories, all Boosts, Data charges, Delivery costs, Wireless Broadband additional data charges, or any other calling plans, or services.

    This offer may be combined with any other Spark offer you are eligible for at the date you sign up.

    Credit Criteria for accessories may apply.

    Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.

    $50 Buy Online Credit Terms & Conditions

    $50 Buy Online Credit available to new to Spark broadband customers who sign up for a 12 month or 24 month contract online. A credit of $50 will be applied up front on your account and will be debited back if your Spark service is disconnected within the first 6 months.

    This offer may be combined with any other Spark offer you are eligible for at the date you sign up. Offer is non-transferable and subject to change without notice. Eligibility rules apply.

    Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.

    Copper Broadband Price Increase

    For more information, visit https://www.spark.co.nz/shop/internet/broadbandpricechange

    Lightbox TV


    Great news. Your selected plan includes Lightbox Standard Plan, worth $12.99 per month. Even better, this offer is valid for the lifetime of your plan.
     

    What is Lightbox?

    Lightbox is online TV for the whole family. Watch what you want, from crime, drama to comedy, when you want. Lightbox is available with Chromecast, on a compatible smart TV, PS3, PS4, laptop, tablet and mobile.
     

    Big cinema at yours

    Plus, you can now rent the latest blockbuster movies, starting from $6.99 and all-time favourites from $4.99 each. Watch what you want, when you want, without ads.
     

    Download and Go

    Pack Suits in your Suitcase. When you sign up to Lightbox, you can upgrade to a Premium Plan for $3 per month (billed to selected credit card). Upgrading also means you can download TV shows or view Lightbox on four devices at once.
     

    Netflix


    Sign up for Spark entertainment broadband plan to get Netflix for the entire time you're on the plan.
     

    Free WiFi


    Why use your own data when you can unlock one of over 1,000 Free Spark WiFi Zones? Take the fun with you! It's easy to tap into Spark's Free WiFi network when you're out and about. Look for the bright pink and white WiFi phone boxes and signs to get connected by following the instructions at the Free WiFi Zone.
     

    Can't find your address?

    Try this

    1. Start by entering your street number and name.

    For a street address:

    123 Mount Test Road...

    For apartments or flats:

    2/123 Mount Test Road...

    123A Mount Test Road...

    2b/123 Mount Test Road...

    For rural addresses:

    2134 Mount Test Road, RD1...

    2. Expand abbrevations like 'Mount' rather than 'Mt'.

    3. If your address is a range (e.g. 22-24 Smith St) search using just the lower number in the range.

    4. If you're searching for an address which has the same street name as in multiple other suburbs across New Zealand (e.g. Queen St) just type the suburb name into the search bar along with the address (e.g. 50 Queen St, Dunedin) and you should find it.

    5. Note that you cannot search with a level number (for an apartment.) Search with the street number, and you'll find the address.

    6. Check your spelling.

    How much data do I need?

    How much data do I need?

    Broadband plans are structured around how much data you and the other users connected to your broadband need to use each month, rather than the amount of time you spend online. To help you figure out which broadband data plan is best for you, below is a guide of the data plans Spark offers.

    Limited vs Unlimited data

    A limited data plan means you have a monthly data limit but if you exceed the limit you will be charged for the extra data you use (see Datacap for more).
    An unlimited data plan gives you the freedom to use as much data as you need without incurring any extra data charges.
    A limited data plan may cost a little less, but if you exceed your monthly data limit regularly then in the long run it might be better to opt for an unlimited data plan.

    60GB

    If you have a small household with only one or two people online and mainly use the web to check and reply to emails and stay in touch on social media, then 60GB might be a good place to start.

    120GB

    For a household with three or more users who are all online using different devices to occasionally stream movies, TV and music, as well as surfing the internet, then 120GB could be a good fit.

    Unlimited data

    An unlimited data plan is the all-you-can-eat option for a busy household who do a lot of downloading and streaming online. Note that watching movies or TV online uses up to 3GB data per hour depending on the definition quality of the content you are streaming, (standard or High Definition (HD)), so if you like to spend hours streaming online content then an unlimited data plan might be ideal for you.

    What happens if I go over my data allowance?

    If you are on a 60GB or 120GB broadband plan, you’ll pay just $5 for each additional 5GB of data – up to 50GB. And if you reach 50GB of additional data for the month, we’ll switch you over to unlimited data so you won't pay any more than $50. Learn more about excess data charges.

    Can I update or downgrade later?

    There’s no need to worry if the data plan you pick isn’t right or your data needs change. It’s free to switch plans once a month simply by logging on to your MySpark account or through the Spark app. You can also set up broadband usage alerts so you never have to worry about going over your data limit by mistake.

    Need a Landline?

    Naked or Landline?

    Don't need a landline phone? Simple! Just choose naked broadband. If you have a monitored alarm you'll need to contact your alarm provider to swap to a wireless model which doesn't require a copper line.

    Need a landline?

    Spark's home landline packages offer free local calling and a variety of national and international calling options.

    How much data do I need?

    How much data do I need?

    Broadband plans are structured around how much data you and the other users connected to your broadband need to use each month, rather than the amount of time you spend online. To help you figure out which broadband data plan is best for you, below is a guide of the data plans Spark offers.

    Limited vs Unlimited data

    A limited data plan means you have a monthly data limit but if you exceed the limit you will be charged for the extra data you use (see Datacap for more).
    An unlimited data plan gives you the freedom to use as much data as you need without incurring any extra data charges.
    A limited data plan may cost a little less, but if you exceed your monthly data limit regularly then in the long run it might be better to opt for an unlimited data plan.

    60GB

    If you have a small household with only one or two people online and mainly use the web to check and reply to emails and stay in touch on social media, then 60GB might be a good place to start.

    120GB

    For a household with three or more users who are all online using different devices to occasionally stream movies, TV and music, as well as surfing the internet, then 120GB could be a good fit.

    Unlimited data

    An unlimited data plan is the all-you-can-eat option for a busy household who do a lot of downloading and streaming online. Note that watching movies or TV online uses up to 3GB data per hour depending on the definition quality of the content you are streaming, (standard or High Definition (HD)), so if you like to spend hours streaming online content then an unlimited data plan might be ideal for you.

    What happens if I go over my data allowance?

    If you are on a 60GB or 120GB broadband plan, you’ll pay just $5 for each additional 5GB of data – up to 50GB. And if you reach 50GB of additional data for the month, we’ll switch you over to unlimited data so you won't pay any more than $50. Learn more about excess data charges.

    Can I update or downgrade later?

    There’s no need to worry if the data plan you pick isn’t right or your data needs change. It’s free to switch plans once a month simply by logging on to your MySpark account or through the Spark app. You can also set up broadband usage alerts so you never have to worry about going over your data limit by mistake.

    Fibre's already installed


    We can see you already have Fibre installed so you won't need a technician's visit. It should take between 3-7 working days to get your broadband internet connected. Once ordered, you'll get instructions to connect your modem.

    x

    Total monthly costs


    Unplan Broadband plans are a little different to traditional Broadband offerings, which means the pricing and billing system works slightly differently. Every month you will automatically move between three price tiers based on your data usage.

    For our base Unplan broadband plan this is $65 for less than 60GB, $75 for between 60GB and 120GB, and $85 for usage above 120GB. Each price tier is slightly higher if you add Entertainment and speed upgrades. The pricing shown in the sidecart is reflective of the lowest tier price.

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    Which speed is right for me?

    Ultra Fibre

    Fibre broadband with our fastest available speeds.


    Ultra FibreBASIC

    - up to 30Mbps or 50Mbps*



    * FibreBASIC has a different speed depending on your Local Fibre Company. Addresses in Whangarei, Hamilton, Whanganui, New Plymouth, Tokoroa, Hawera, Cambridge, Te Awamutu, Tauranga and Christchurch will have a Fibre service with the ability to deliver speeds up to 30mbps downstream and 10mbps upstream. The rest of NZ will have a service able to deliver up to 50Mbps downstream and 10Mbps upstream.


    Ultra Fibre 100

    - up to 100Mbps.


    Ultra Fibre 200

    - up to 200Mbps.


    Ultra Fast FibreMAX

    - up to 900Mbps


    Wireless Broadband

    Fast and reliable Wireless broadband service delivere over our super-fast 4G mobile network. 4G Wireless is best suited to users that typically tend to use under 120GB per month. To find out your monthly data usage, head over to MySpark where it is displayed under the My Broadband tab.

    ADSL

    Standard copper broadband.

    VDSL

    Faster copper broadband.

    What is 4G Wireless?

    Speed and reliability

    Wireless Broadband uses our super-fast 4G network. We’re so sure you’ll love Wireless Broadband’s speed and reliability to do your online tasks like checking email, social media, news, watching videos and more.


    Quick and easy set-up

    It takes just a few minutes to get set-up. Just plug in your modem, turn it on and your broadband will be connected in a few minutes. There are no installation costs, no copper cables, and no waiting for a technician to organise your connection. It’s ready to go when you are.

    x

    Fibre in a Day


    You’re eligible for Fibre in a Day. This means you can have both the scope planning meeting and installation in one appointment.


    The home owner or decision maker needs to be at the premises for either:

    • AM Appointment (8am till 12pm) OR
    • PM Appointment (1pm to 5pm)

    Please note unexpected events may result in the appointment being extended. It may also mean the installer needs to return to complete the installation at a later date


    If you rent your property, you’ll need permission from the landlord before Fibre can be installed.


    x

    Spark’s Rugby World Cup 2019TM offer


    Spark is offering new customers a free Rugby World Cup 2019 Tournament Pass when signing up to a new Spark broadband plan.


    The pass is brought to you by Spark Sport and includes:

    • All 48 matches LIVE
    • Full match replays On Demand for 30 days
    • A range of highlights, plus pre-match, half-time and post-match coverage
    • Player and coach interviews
    • Historic Rugby World Cup match content

    To find out more about the tournament pass and how to watch, visit spark.co.nz/rugbyready

    Terms and conditions apply.


    x

    Fibre is already installed


    We can see your address already has Fibre installed so you won’t need a technician’s visit.


    It should take between 3-7 working days to get your broadband internet connected.


    Once ordered, you’ll get instructions to connect your modem.


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