Broadband

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ADSL Broadband

VDSL Broadband

Wireless Broadband

Copper broadband plans price increase

From 1 October 2018, VDSL and ADSL broadband plans went up by $5 a month. Find out more about the price increase

Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply

Monitored medical alarms

Most providers can upgrade your medical alarm to a model that is compatible with Naked Broadband, often for no extra charge. Contact your provider to upgrade before proceeding.

ADT NevaAlone: 0800 111 238

Chubb NZ: 0800 188 000

Freedom Medical Alarms (Wellington Free Ambulance): 0800 380 280

Securely for Independence: 0800 865 865

St John: 0800 502 323

Monitored security alarms 

Get Netflix on us

Get Netflix on us for six months on any new 12 month unlimited home broadband plan. Or sign up to a 24 month unlimited home broadband plan and get 12 months of Netflix on us. Netflix Standard (HD) Streaming plan only. Valid for six months of Netflix service at RRP $14.99 a month (total value $89.94) or valid for 12 months (total value $179.99). Use your own Netflix compatible device. Offer ends 23/02/19. Additional Spark and Netflix terms apply

Free modem and standard connection

Available on a 12 month or 24 month contract. There is a no contract option available but installation and modem costs may apply. Additional charges may apply for non-standard installations. $14.95 modem postage and handling fees apply.
 

Availability

We do not guarantee service until installation is complete and your line has been tested.
 

Speed

Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed

Spark Home Package, broadband and residential terms and conditions apply.

Contract terms

Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
 

24-month contracts

A 24 month contract applies for a free modem for residential customers.

If you choose to sign up with Spark broadband on a 24-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 24 months. A moving house fee may apply.

 

12-month contracts

A 12 month contract applies for a free modem for residential customers.

If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.

6-month contracts

If you choose to sign up for ADSL Broadband, you have the option of a six month contract. This includes a free standard connection, but you’ll need to supply your own modem.

If your service is disconnected before the completion of that minimum contract period, you'll be charged an early termination fee of $99.

No-term contracts

When you sign up with Spark broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.

If you move house, a moving house fee of $99 may apply.

Please be aware you need to let us know 30 days in advance if you wish to cancel this service. If you change or remove your package within 30 days you'll still be charged for the full month.

Online billing

Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.

Full terms & conditions

Please see full terms and conditions for further details. Home Package, broadband and residential terms and conditions apply.

Calling costs and plans

You must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.

National calling

Mobile calling

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy here: Fair Use Policy

What is naked vs landline broadband?

Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, naked broadband will not be for you.

How many devices can I connect to my Spark modem?

You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.

How fast is ADSL Broadband?

ADSL Broadband has been the standard in New Zealand for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 10Mbps download and 1Mbps upload. This should be plenty for the basics like emailing, surfing the net and checking social networks.

How much faster is VDSL Broadband?

It's a lot faster than ADSL. Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet the better.

Is it easy to install VDSL and how much does it cost?

It's easy to install. When you order VDSL we offer a standard connection similar to ADSL. Please note you will still need a compatible modem to receive the full benefit of VDSL.

We have a range of VDSL plans and when you sign up to a 12 month contract standard installation and a top-spec modem is free too.

Do I need a new modem?

We'll send you a high spec compatible WiFi modem before the installation date and you'll need to have this on hand when the work starts. The modem will then be connected to the new VDSL jack point. So ideally, the jack point and modem should be installed where you'll make most use of the internet; for example, next to a centrally located TV for game consoles or in an office for desktop computers.

Sign-up with Spark for 12-months and the modem is free.

What if my speed isn't faster than ADSL?

Once VDSL has been installed, a technician will fine-tune the new service. While this is going on there could be some variability in how your connection performs. After 10 days, if the speed is not consistently better than 15Mbps download, and we aren't able to improve things, you can switch back to standard ADSL at no extra charge or penalty.

Unplan general information

• Unplan is not available in all areas and eligibility criteria apply.
• 12 month term applies, early termination incurs a $199 fee.
• Monthly charges are invoiced in arrears. Price tier determined by how much data you use that month.
• Spark will provide your modem. There is a $14.95 postage fee. Non-standard installation fees may also apply.
• Your Unplan is delivered via Wireless Broadband (over Spark’s 4G network) or Fibre (FibreBASIC over the Ultra Fast Fibre network). Spark will select the most appropriate technology for you. This is based on what’s available at your address and how much data you use. This is indicated to us during your Unplan setup.
• If you have Unplan Wireless Broadband and your data usage exceeds 300GB in a month or 180GB a month for three consecutive months, Spark may change you (at Spark’s discretion) to Fibre or a new plan.
• Unplan does not come with Lightbox. If you want Lightbox, please select Unplan Entertainment.
• If you're already a Spark broadband customer, any recurring credits or discounts on your existing broadband account will cease when you switch to Unplan. This includes things like the $10 bundle up bonus.
• You can purchase 12 months of FAN PASS with your Unplan or Unplan Entertainment plan.
• Spark terms and conditions apply. Please see Unplan terms, Unplan offer summaries and general Spark terms

Unplan Entertainment information

• Unplan Entertainment includes Lightbox Standard and six months of Netflix Standard (HD) Streaming Plan (if Netflix has not already been redeemed by you through Spark).
• If you want to continue subscribing to Netflix after the 6 months are up, the Netflix subscription charges for the plan you chose will apply. You can unsubscribe from Netflix at any time and we will send you a reminder before the 6 months of Netflix is up.
• Unplan Entertainment does not come with a landline which means you will not be able to make calls from a landline, including 111 calls. If you want a landline, please select this in your order. Further terms and charges apply

Landline information

• If you don't select a landline then you'll not be able to make calls from a landline, including 111 calls. If you want a landline, please select this in your order. Further terms and charges apply.
• A Fibre landline is reliant on power. If there is a power outage you won't be able to call emergency services so it’s important to have a mobile phone available for emergencies.
• This landline service does not come with a copper phone line so is not compatible with all third party services including monitored medical or security alarms and interactive features on SKY digital. It is your responsibility to check with your service provider and make suitable arrangements.
• From the commencement date of your Unplan service, all your National and International calls will be provided and invoiced by Spark

Power cuts

• Fibre broadband and landlines will not work without power. This includes emergency services on 111.
• You can stay connected with data on mobile phone. You could also buy a UPS (Uninterruptible Power Supply) or generator.
• You can also get a battery back-up system for Fibre devices:
  • If you're a residential customer: Fuelcube: www.fuelcube.co.nz 0800 215 296
  • If you're a business customer: Infortek: www.infortek.co.nz 09 415 2960                

If you have an outage, rather than a power cut, check out our Connection Promise

Alarm compatibility

• Most providers can upgrade your medical alarm to a model that is compatible with Fibre. Check with your alarm company to see if your alarms will work. Once connected, you should test them over the new connection.
• If you have any issues with your alarm you should contact your alarm provider
• ADT NevaAlone: 0800 111 238
• Chubb NZ: 0800 188 000
• Freedom Medical Alarms (Wellington Free Ambulance): 0800 380 280
• Securely for Independence: 0800 865 865
• St John: 0800 502 323
  
  

  Monitored security alarms 

  If your alarm is monitored using your copper landline, it isn't compatible with Ultra Fast Fibre or naked broadband. Your provider may have a wireless model that doesn't require a copper landline. Ask them about your options before proceeding.
  
  Or you can upgrade to fully wireless monitoring with Morepork

Speed

Contract terms

Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
 

24-month contracts

A 24 month contract applies for a free modem for residential customers.

If you choose to sign up with Spark broadband on a 24-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 24 months. A moving house fee may apply.

 

12-month contracts

A 12 month contract applies for a free modem for residential customers.

If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.

6-month contracts

If you choose to sign up for ADSL Broadband, you have the option of a six month contract. This includes a free standard connection, but you’ll need to supply your own modem.

If your service is disconnected before the completion of that minimum contract period, you'll be charged an early termination fee of $99.

No-term contracts

When you sign up with Spark broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.

If you move house, a moving house fee of $99 may apply.

Please be aware you need to let us know 30 days in advance if you wish to cancel this service. If you change or remove your package within 30 days you'll still be charged for the full month.

Online billing

Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.

Full terms & conditions

Please see full terms and conditions for further details. Home Package, broadband and residentialterms and conditions apply.

Calling costs and plans

You must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.

National calling

Mobile calling

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy here: Fair Use Policy

Find out how a Fibre installation process works. Set up Fibre

Find out how to prepare for Fibre. Understand Fibre

Find out how to set up a wireless modem. Set up Wireless Broadband modem