A 30 day minimum payment applies to this calling plan. Subject to any minimum term or notice period (where an early termination fee may apply), charges will stop 30 days after we receive your notice to terminate a Service, unless we agree that charges will stop earlier. Home Package, Broadband and Residential Terms and Conditions apply

National calling terms and conditions

National Calling applies to direct dial voice calls from your home line to landlines in New Zealand, all calls are for up to 2 hours, after 2 hours you will be charged 24c per minute. Excludes calling cards 059, 0161, premium numbers (0900 and any International equivalent), calls made via Home 0800 or International 0800.

Home to national landline calling

Call any national landline for just 24c a minute and never pay more than $3.00 when you talk for up to 2 hours a call on whichever plan you choose. Standard rates apply after 2 hours.

Home to mobile calling

Call any New Zealand mobile for just 39c a minute and never pay more than $5.00 when you talk for up to 2 hours a call on whichever plan you choose. Standard rates apply after 2 hours. Does not include calls to overseas mobiles or overseas visitors roaming in New Zealand.

Fair Use Policy

Please also be advised that the Fair Use Policy applies. An indication of Fair use is averaged against customer profiles and estimated residential use of these plans. If you breach this policy we may ask you to moderate your usage. If you fail to do so, we reserve the right, without further notice, to charge you for the excessive element of your usage and/or remove the service from your account. The following uses would be considered to breach this policy – business use, automated call messaging, monitoring services, broadcast fax or outbound call centres.

Phone line connection and installation charges

In addition to the monthly fee, there’s a one-off charge for connection and wiring. What you pay depends on what needs doing:

Will my monitored / medical alarm work with fibre?

Fibre's a new technology. That means we can't be totally sure devices like these will work over a fibre phone line.

If you do use a monitored security alarm or a medical alert alarm, it's best to check with the manufacturer to see if it will run on fibre, or if you will need to upgrade.

And if you do get fibre installed, we recommend that you arrange to have an alarm service technician show up at the same time as your fibre installation to make sure everything is working as it should.

What's 'integrated wiring' and why would I need it?

The standard fibre installation includes one phone jack on your Fibre phone box (what the techies call the Optical Network Termination or ONT).

So if you have several other jackpoints in different rooms and want to keep using them, you'll need extra wiring to connect the copper wires you have in your wall to the Fibre phone box.

That's what integrated wiring is for – so make sure you ask for it when you sign up for fibre.

Integrated wiring is also a must if you have a monitored alarm or you use Sky on demand.

If the power goes out, will my phone and broadband still work?

No. Put simply, without power neither a phone or broadband that uses fibre will work. If it's important that you stay connected, it's a good idea to get an Uninterruptible Power Supply (UPS). We'd recommend the systems from Infortek NZ. Go to www.fuelcube.co.nz for more information or to order or call 0800 215 296.

Are there any other services that I can't use with a Fibre phone connection?

Yes. there are a few that don't work with fibre:

• Home 0800
• Call Track
• Hotline
• Unlimited
• Talk it up neighbouring area
• Non-code access (NCA). That means won't be able to use another company to make your toll calls and any toll calls you do make will be charged to your Spark account.

If any of these services are essential to you, we'd recommend you choose our Naked Fibre service and pay for a copper phone line so you can keep using them.

Can I buy a fibre phone connection on its own?

No, sorry. If you already have a working copper phone line you'll need to stick with that - you can't just buy a fibre phone connection instead.

You can only buy a fibre phone connection if:

You live in an area where there are no copper phone lines

Your home already has fibre installed. If you want a standard copper phone connection as well that's no problem. Just be aware that you could be charged to get it running again.

Can I keep my old copper phone line connection?

Yes, you can. You can keep using the old copper phone line to make calls and use fibre for your broadband. Just be aware that you'll be charged separately for each service – it's not available as a package.

Are any ‘smart' features available with a fibre phone connection?

Yes – plenty. You can choose the ones you need from the feature packs below:

The services are easy to manage – you can do it all online, either using MySpark or via the Feature Access Codes (FACs) on your phone handsets.

Will my normal (analogue) phone work with Fibre?

Yep. Any phone that has the Telepermit sticker on it should work just fine with Fibre.

Will my Fax, Sky box, Eftpos machine (etc) work?

While we can't guarantee it will all be trouble free, the testing we have done shows most devices will work just fine using a fibre connection.

That said, we know that some Sky boxes don't reliably make calls if they are being used for on-demand services like SkyBet or Sky Box Office. This is down to the limitations of particular sky decoder models, not because of any problem with Spark's network.

So if on demand services are important for you, please get in touch with Sky to see what alternative decoder boxes they have available.