Wireless Landline

• Wireless Landline is only available in certain 4G coverage areas. 4G coverage isn't available everywhere. We also have Copper and Fibre landline plans available in many areas. Fibre is only available where Copper or Wireless are not.
  
• You may only use your Spark Wireless modem to receive the service at the installed location. If you use it at another location we may suspend, disconnect or restrict your home wireless landline service without notice. If you move house, let us know beforehand so we can check the options available at your new house and get you set up for your move.
• **Spark Wireless Landline uses a Spark Wireless modem which requires mains power. This means the landline or devices such as cordless phones and other devices (like medical alarms) may not be able to work - even if they have a battery. This could impact your ability to contact 111 emergency services. We recommend you have an alternative method, such as a charged mobile phone or a power backup device such as, an uninterruptible power supply (UPS) to keep you connected.
• Vulnerable Consumers: If you’re a Spark account holder and either you or someone in your household needs to contact 111 emergency services on your landline for medical, disability or security reasons, Spark will provide eligible customers a suitable device to contact 111 in the event of a power cut. To apply you’ll need to download and complete a Vulnerable Consumer form, after you have submitted your order. For more information visit www.spark.co.nz/vulnerable
• Under the Commerce Commission’s 111 Contact Code, it’s our responsibility to provide extra support to people who qualify for it, for health, disability or safety reasons. Whatever the situation, we’ll never refuse to provide you with a landline just because you need this extra support.
• If you have a monitored alarm that uses your landline, you’ll need to update it to a wireless option. Most medical alarm providers offer wireless monitoring solutions. It's important that you arrange this with your provider.
• Wireless Landline doesn't use a copper connection or phone jackpoints in your home. You can use portable cordless phones if you need multiple phones in your home. These are available from Spark.
• *We have a Fair Use policy in place to make sure people don’t take advantage of our great calling rates. This is based on the average of what most people use in a home setting. If we think you’re going too far over this, we’ll get in touch and ask you to keep an eye on things. If you don’t cut down your usage, we might need to charge you, or even remove the service from your account. The following uses would be considered excessive:
  • Business use
  • Automated call messaging
  • Monitoring services
  • Broadcast fax
  • Outbound call centres.
    
• Call any national landline for $0.24 per minute and never pay more than $3 for up to two hours per call. After two hours, our standard rates apply. National calling applies to direct dial voice calls from your home line to landlines in New Zealand and excludes:
  • Calling cards
  • 059
  • 0161
  • Premium numbers (0900 and any international equivalent)
  • Calls made via Home 0800 or international 0800
    
• Call any New Zealand mobile for $0.39 per minute and never pay more than $5 when you talk for up to two hours per call. After two hours, our standard rates apply. This doesn’t include calls to overseas visitors roaming in New Zealand.

Find more information about Basic Wireless Broadband on the legal offer summary page.

View Basic Wireless Broadband Offer Summary

Spark's modem for Wireless Landline

The modem we use is the Huawei B618. It has:

• Two gigabit Ethernet LAN ports
• One RJ11 port for wireless landline
• One USB2 port to support external hard drives or a printer

Find more information on the Huawei B618 page. View page

You can buy a modem from Spark with a one-off payment or on Spark’s interest free payment terms. Alternatively, you can choose to use your own modem, but you’ll need to use a compatible modem that was purchased from Spark.

Find out about modem options

Find out about Spark's interest free payment options

Home phones

A range of phones is available to buy from Spark.

See our range of home phones

Wireless Landline is only available in certain 4G coverage areas. 4G coverage isn't available everywhere.

Find the full terms and conditions on the Basic Wireless Broadband terms page. View terms