Phone cards

Spark PhoneCards are a quick and convenient way to make a call from any one of Spark's Payphones across our network. We are gradually withdrawing phone booths as usage rapidly declines and the technologies that make them work are end-of-life. Spark is exploring options to invest in more modern technology and capability across the country. Learn about our Payphone network

Each card contains a chip that stores the value of the card. That means you can insert the card into the card reader on the Payphone, and make your call immediately. No need to speak to operators or type in numbers to activate the card.

You can buy $5 and $20 chip PhoneCards from most Spark Retail Stores.

What else you should know

PhoneCards have an expiry date, and you need to use your PhoneCard credit before the PhoneCard expires.

We won't replace, refund or issue credits for expired PhoneCards.

Since April 2023, Prisons under the Department of Corrections in New Zealand do not use Payphone Chip Cards any more. For any further information or clarification, call the 0800 number below, or email at any time, giving full details including name and contact number/email address.

If you have any queries relating to Phone Cards, please call 0800 808 242 Option 0 during business hours Monday to Friday, or leave a clear message (with your phone number to call back) on 0800 808 242 Option 1.

For complaints related to Payphones, please call 0800 661 661.