content image

Bump up your plan
With extras

What's the deal

Get more data, talk or text by choosing the extras that suit your needs. You have the freedom to change at any time, so you get more value out of your plan.

content image

Bump up your plan
With extras

What's the deal

Get more data, talk or text by choosing the extras that suit your needs. You have the freedom to change at any time, so you get more value out of your plan.

content image

Bump up your plan
With extras

What's the deal

Get more data, talk or text by choosing the extras that suit your needs. You have the freedom to change at any time, so you get more value out of your plan.

Data

Data

Data

Talk

Talk

Talk

Text

Text

Text

Hotspot

Hotspot

Hotspot

International talk and text

International talk and text

International talk and text

Data

Data

Data

Spotify Premium with 50% Discount

Spotify Premium with 50% Discount

Spotify Premium with 50% Discount

*The charge for 4 Weekly Half Price Spotify is $6.90, which is based on average annualised cost of Spotify Premium monthly subscription (RRP $14.99 per month) recalculated over a 28 day period.

Talk

Talk

Talk

Text

Text

Text

NZ talk and text

NZ talk and text

NZ talk and text

International talk and text

International talk and text

International talk and text

How to buy


Do it on your phone

Download the Spark app


Sign in to MySpark


Do it by text

Text the extra code to 258. For example, to buy a $6 Data extra just text 'BUY 6DATA' to 258

Cancel extras

Text the extra code to 258 but replace 'BUY' with 'END'. You can also cancel it using the Spark app, or log into MySpark

Mobile extras expire after one month on Pay Monthly and after 28 days on Prepaid. You can choose to buy an extra as a one off or set them to automatically renew on expiry. Prepaid extras can renew using your Prepaid credit balance or now with credit/debit card. To change the renewal options for your extras, use the Spark app or MySpark online.

International Talk and Text

Includes minute and text allowances that can be used any time of the day for person to person calls and text messages from NZ, to any network in USA, Canada, China, Hong Kong, India, South Africa, UK, Ireland, Australia, France, Germany, Italy, Portugal, Spain, Philippines, Japan, Thailand, Singapore, Malaysia, and South Korea.

Spark Sharer Plans

If you are on a Spark Sharer plan, each Sharer can subscribe to an extra. If you are the lead Sharer, your Data extras (excludes Socialiser) can be shared between mobile connections on the same account.

Mobile extras expire after one month on Pay Monthly and after 28 days on Prepaid. You can choose to buy an extra as a one off or set them to automatically renew on expiry. Prepaid extras can renew using your Prepaid credit balance or now with credit/debit card. To change the renewal options for your extras, use the Spark app or MySpark online.

International Talk and Text

Includes minute and text allowances that can be used any time of the day for person to person calls and text messages from NZ, to any network in USA, Canada, China, Hong Kong, India, South Africa, UK, Ireland, Australia, France, Germany, Italy, Portugal, Spain, Philippines, Japan, Thailand, Singapore, Malaysia, and South Korea.

Spark Sharer Plans

If you are on a Spark Sharer plan, each Sharer can subscribe to an extra. If you are the lead Sharer, your Data extras (excludes Socialiser) can be shared between mobile connections on the same account.

Mobile extras expire after one month on Pay Monthly and after 28 days on Prepaid. You can choose to buy an extra as a one off or set them to automatically renew on expiry. Prepaid extras can renew using your Prepaid credit balance or now with credit/debit card. To change the renewal options for your extras, use the Spark app or MySpark online.

International Talk and Text

Includes minute and text allowances that can be used any time of the day for person to person calls and text messages from NZ, to any network in USA, Canada, China, Hong Kong, India, South Africa, UK, Ireland, Australia, France, Germany, Italy, Portugal, Spain, Philippines, Japan, Thailand, Singapore, Malaysia, and South Korea.

Spark Sharer Plans

If you are on a Spark Sharer plan, each Sharer can subscribe to an extra. If you are the lead Sharer, your Data extras (excludes Socialiser) can be shared between mobile connections on the same account.

The Unlimited plan provides you with unlimited data to your mobile, but not to other devices. If you want the ability to use some data on other devices, you can purchase a Hotspot extra to use either 1GB or 10GB of your unlimited data allocation on other devices you own or another person’s device for up to 30 days from purchase. Once you have used your allocation of hotspot or tethering data, you will no longer be able to tether or hotspot on other devices; however, you’ll still be able to use your Unlimited plan data on your mobile.

Can you buy more than one Hotspot extra in a month?

Yes, you can buy up to 10 Hotspot extras per month.

Do I need to buy the Hotspot extra to tether on a plan that isn’t the Unlimited Plan?

Our Unlimited Plan offers unlimited data to your mobile, so you need to buy the Hotspot extra if you want to use some of your data on other devices. Our other capped data plans allow tethering and hotspots, so you won’t need to buy the Hotspot extra.

Does the Hotspot extra count towards the Unlimited Plans 22GB before speeds are reduced?

Yes, any usage from the Hotspot extra counts towards the 22GB. Once you reach this and your speed is reduced it will also reduce the speeds to any Tethering or Hotspot device until either your next bill cycle or the Hotspot extra runs out whichever comes first.

Will the Hotspot extra auto renew every month?

The Hotspot extra like all our other extras defaults to a one off. You can turn this onto auto renew when you purchase this extra online or through the Spark App if you choose.

The Unlimited plan provides you with unlimited data to your mobile, but not to other devices. If you want the ability to use some data on other devices, you can purchase a Hotspot extra to use either 1GB or 10GB of your unlimited data allocation on other devices you own or another person’s device for up to 30 days from purchase. Once you have used your allocation of hotspot or tethering data, you will no longer be able to tether or hotspot on other devices; however, you’ll still be able to use your Unlimited plan data on your mobile.

Can you buy more than one Hotspot extra in a month?

Yes, you can buy up to 10 Hotspot extras per month.

Do I need to buy the Hotspot extra to tether on a plan that isn’t the Unlimited Plan?

Our Unlimited Plan offers unlimited data to your mobile, so you need to buy the Hotspot extra if you want to use some of your data on other devices. Our other capped data plans allow tethering and hotspots, so you won’t need to buy the Hotspot extra.

Does the Hotspot extra count towards the Unlimited Plans 22GB before speeds are reduced?

Yes, any usage from the Hotspot extra counts towards the 22GB. Once you reach this and your speed is reduced it will also reduce the speeds to any Tethering or Hotspot device until either your next bill cycle or the Hotspot extra runs out whichever comes first.

Will the Hotspot extra auto renew every month?

The Hotspot extra like all our other extras defaults to a one off. You can turn this onto auto renew when you purchase this extra online or through the Spark App if you choose.

The Unlimited plan provides you with unlimited data to your mobile, but not to other devices. If you want the ability to use some data on other devices, you can purchase a Hotspot extra to use either 1GB or 10GB of your unlimited data allocation on other devices you own or another person’s device for up to 30 days from purchase. Once you have used your allocation of hotspot or tethering data, you will no longer be able to tether or hotspot on other devices; however, you’ll still be able to use your Unlimited plan data on your mobile.

Can you buy more than one Hotspot extra in a month?

Yes, you can buy up to 10 Hotspot extras per month.

Do I need to buy the Hotspot extra to tether on a plan that isn’t the Unlimited Plan?

Our Unlimited Plan offers unlimited data to your mobile, so you need to buy the Hotspot extra if you want to use some of your data on other devices. Our other capped data plans allow tethering and hotspots, so you won’t need to buy the Hotspot extra.

Does the Hotspot extra count towards the Unlimited Plans 22GB before speeds are reduced?

Yes, any usage from the Hotspot extra counts towards the 22GB. Once you reach this and your speed is reduced it will also reduce the speeds to any Tethering or Hotspot device until either your next bill cycle or the Hotspot extra runs out whichever comes first.

Will the Hotspot extra auto renew every month?

The Hotspot extra like all our other extras defaults to a one off. You can turn this onto auto renew when you purchase this extra online or through the Spark App if you choose.

Spotify Premium Prepaid Mobile Customers - Data charges and Spotify terms apply see spark.co.nz/spotify. 50% off Spotify Premium not included for the $9.99 tablet sharer plan. Renews every 4 weeks.

Spotify Premium Pay Monthly Mobile customers that joined before 1 Nov 2018 - Data charges and Spotify terms apply see spark.co.nz/spotify. Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans)

Spotify Premium Pay Monthly Mobile customers that join after 1 Nov 2018 - Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans), for 24 consecutive subscription months from activation of the Spark Spotify Premium offer while on an eligible Pay Monthly Mobile Plan. If you move between eligible Pay Monthly plans during this time you will continue on your 24-month entitlement, which will not reset. Data charges and Spotify terms apply see spark.co.nz/spotify

Spotify Premium Prepaid Mobile Customers - Data charges and Spotify terms apply see spark.co.nz/spotify. 50% off Spotify Premium not included for the $9.99 tablet sharer plan. Renews every 4 weeks.

Spotify Premium Pay Monthly Mobile customers that joined before 1 Nov 2018 - Data charges and Spotify terms apply see spark.co.nz/spotify. Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans)

Spotify Premium Pay Monthly Mobile customers that join after 1 Nov 2018 - Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans), for 24 consecutive subscription months from activation of the Spark Spotify Premium offer while on an eligible Pay Monthly Mobile Plan. If you move between eligible Pay Monthly plans during this time you will continue on your 24-month entitlement, which will not reset. Data charges and Spotify terms apply see spark.co.nz/spotify

Spotify Premium Prepaid Mobile Customers - Data charges and Spotify terms apply see spark.co.nz/spotify. 50% off Spotify Premium not included for the $9.99 tablet sharer plan. Renews every 4 weeks.

Spotify Premium Pay Monthly Mobile customers that joined before 1 Nov 2018 - Data charges and Spotify terms apply see spark.co.nz/spotify. Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans)

Spotify Premium Pay Monthly Mobile customers that join after 1 Nov 2018 - Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans), for 24 consecutive subscription months from activation of the Spark Spotify Premium offer while on an eligible Pay Monthly Mobile Plan. If you move between eligible Pay Monthly plans during this time you will continue on your 24-month entitlement, which will not reset. Data charges and Spotify terms apply see spark.co.nz/spotify

What does my 10GB Socialiser give me access to?

Socialiser includes access to data on the Facebook, Messenger and Twitter apps, and for music streaming via the Spotify app. This leaves you free to use your plan data for whatever else you need. These inclusions apply to new and existing Socialiser customers. Spark Socialiser renews monthly on Pay Monthly, and four-weekly on Prepaid.

What happens when I have used up my 10GB Socialiser data allowance?

Standard data charges will apply after you use up the Socialiser 10GB. You will consume the data in your plan first. After that, usage will be at casual data rates. You can also buy additional Socialiser subscriptions for $9 – just text 9SOCIAL to 258.

Do I have to access Facebook, Messenger, Twitter or Spotify though the apps or can I go through a web browser like Google Chrome?

Socialiser is only available when using the official application for Facebook, Messenger, Twitter and Spotify from a compatible phone. Socialiser works only with official Android (2.1+ or later) and iOS (4 or later) operating systems.

Can I access Socialiser without using my plan data when I'm overseas?

Socialiser is for New Zealand domestic data traffic only. If you roam internationally you will incur normal data roaming charges.

Why have I used data from my plan when all I've done is access activity via the apps?

Socialiser data excludes Facebook SMS, other alert services and accessing video and content hosted on other sites. Access via any other means, including third party applications, will use existing data in your Pay Monthly or Prepaid plan. If no plan data is left, this access will incur additional data charges that apply to your plan. Additional data charges will also apply for any external links accessed via these apps.

Socialiser Spotify includes music-streaming only. Some functions within the Spotify app are excluded and will use data from your plan. These include:

  • Video streaming
  • Album artwork displayed on screen
  • Song downloads
  • Advertisements that the service providers insert into the app, for example, video ads or banner ads
  • Any analytics sent from the music provider to understand your music preferences and usage
  • Authentication, for example, when the app confirms your login

How much data does Spotify use?

The amount of data used depends on the quality option you set in the app. Normal quality (default): 1MB/min (17 hours of streaming to hit 1GB). High quality: 1.5MB/min.

How do I keep my Spotify usage data down?

  • Play music while on Wi-Fi to save on music streaming data
  • Download music when you have a connection, then listening in Offline mode when Wi-Fi isn't available
  • If you're streaming with 3G/4G, set the audio quality to Normal

I already have $9 Socialiser or Socialiser Free For The Life Of My Plan. Am I eligible for the 10GB Free Socialiser offer?

If you already have a Socialiser product, including $9 Socialiser, you can still opt into Free Socialiser 10GB/month for 6 months providing you are on eligible pack or plan.

The Free Socialiser 10GB/month for 6 months offer will be added to your pack/plan in addition to your existing Socialiser offer.

If you are paying for the $9 Socialiser Extra, you are not required to keep it in order to be eligible to be redeem the Free Socialiser 10GB/month for 6 months offer.

I’m on an eligible pack or plan and used the text code to opt in for 10GB Socialiser. I got a text from Spark stating that I’m not set up to buy Extras.

Looks like the account holder has set up a Self-Service Bar. Self-Service Bars offer Spark account holders the ability to control the level of access that their mobile connections have to self-service via Self-Service Barring.

Self-Service Bars prevent users from being able to do a range of activities in certain self-service channels. With Self-Service Barring turned on, a mobile connection CANNOT:

  • Purchase/take-up extras/offers in the Smartphone app, MySpark, via IVR or via SMS
  • Maintain the Auto-Renew settings of their extras
  • Opt out of usage notifications in MySpark
  • Maintain their Smart Cap in MySpark

If the authority on your account has set up a Self-Service Bar and you would like to take up the 10GB Free Socialiser offer, ask the account holder to remove the bar. Or, if that’s you, call us on 123 or 126 for businesses.

I already have $9 Socialiser or Socialiser Free For The Life Of My Plan. Am I eligible for the Free Socialiser 10GB/month for six months offer?

You can take this Free Socialiser offer as an additional Socialiser product, providing you have an eligible pack or plan. The Free Socialiser will appear on your account in addition to your existing Socialiser offer.

You don’t have to keep the $9 Socialiser Extra to be eligible to be redeem this Free Socialiser offer.

I’m on an eligible pack or plan and used the text code to opt in for 10GB Socialiser. I got a text from Spark stating that I’m not set up to buy Extras.

Looks like the account holder has set up a self-service bar. Self-service bars enable Spark account holders to control how much access to self-service their mobile phone users can have. Self-service bars prevent a range of activities in certain self-service channels. With self-service barring turned on, a mobile phone user CANNOT:

  • Purchase/take-up extras/offers in the Smartphone app, MySpark, via IVR or via SMS
  • Maintain the auto-renew settings of their extras
  • Opt out of usage notifications in MySpark
  • Maintain their Smart Cap in MySpark

If a self-service bar won’t let you take this Free Socialiser offer, ask the account holder to remove the bar. Or, if that’s you, call us on 123 or 126 (business customers).

Spark Socialiser Terms and Conditions apply