It's time for a new plan

The mobile plan you're on now will be closing soon, so we recently got in touch to let you know it's time to move to a new Spark mobile plan. On this page, you'll find more information about the changes, what your options are, and how to contact us if you have any questions. 

Check your mobile usage

Different mobile plans have different data, minutes, and SMS allowances, so what's included in the plan we told you about in the letter or email will differ to your current plan. Be sure to check your mobile usage to see if this new plan works for you.

Check your daily and monthly usage in MySpark or the Spark App. Sign in to check usage in MySpark

Find a mobile plan that works for you

There may be a plan that you prefer over the one recommended. See what other mobile plans are available using the links below.

Mobile plans

Find a Pay Monthly or Prepaid plan to suit you.

If you're looking for business plans, view our business mobile plans

How to change mobile plans

If you like the sound of the new plan we recommended in the letter or email you received, you don't need to do a thing. We'll move you to the new plan on the date specified in the letter or email.

If you’d like to change to a different Spark Pay Monthly plan, you can do so through MySpark. You'll see the options available and can select when you want your new plan to start. Sign in to MySpark

If you’d like to switch from Pay Monthly to Prepaid, message us and our team can arrange this for you. Please note that bonus data or credits can't be carried over to Prepaid. To get started, select Message via the Spark App, or see other ways to send us a message

FAQs

Unfortunately, you won't be able to stay on your current mobile plan. The mobile plan you’re on now will be closing soon so we've been contacting all customers affected by this and are moving customers to a new plan. 

Yes, you can choose a different mobile plan. We recommend checking your mobile usage in MySpark or on the Spark App, to see which plan works best for you. Sign in to MySpark

Spotify Premium is available with selected Pay Monthly plans. Depending on which plan you choose, you could get Spotify Premium included, for half price, or purchase for $14.99 per month on your Spark account. 

If you have activated Spotify Premium on your current mobile plan, you may be able to add it automatically on your new plan. Take a look at the letter or email you received for details and how much it costs. If eligible, you'll see a link to add Spotify Premium to your new plan.

If you don't have Spotify Premium activated on your current plan and would like to add it to your new plan, you can add it anytime through the Spark App after you change plans.

Find out more about adding and activating Spotify Premium to your Spark Pay Monthly mobile plan. See Get Spotify Premium

If you don't want to add Spotify Premium, there's nothing you need to do.

If you have Spotify Premium added to your current plan and you don't want to add it your new plan, just leave it and it'll drop to Spotify you don't pay for when you change plans. 

We're planning to change your mobile plan on the date specified in the letter or email you received. 

If you'd like to change your plan before this date, you can do this yourself at any time. See How to change mobile plans

Your first bill after your plan change may show charges for both plans with different date ranges. This happens when your plan changes part way through the month because plans are charged pro-rata. But don't worry, it'll sort itself out from then on. Read more about pro-rata

If you have more than one mobile on the Spark plans that are closing, we may send you more than one letter or email.

This is because changes may be different for each of your mobile plans, and they may be changing on different dates.

Each letter or email details the exact changes to the mobile line specified, including changes in the plan price, what the difference is between your old and recommended plan, and what happens to any extras and credits you may have. 

If your mobile plan is closing soon, we'll send you a letter or email to let you know. If you can't find our email, please check your junk or spam folders as it may have ended up in there. Alternatively, send us a message and our team will be able to help. Message us

If you're thinking about cancelling your plan and leaving Spark, get in touch with our team to see if we can help find a plan that works for you. Go to our help and support page

If you'd like to leave Spark, you can cancel your plan and you won't be charged any exit or notice period fees. 

Any questions?

Got questions? Get answers. Get in touch the easy way with a message on the Spark App, iMessage, Messenger or WhatsApp. Open your Spark App and select Help in the menu, or see other ways to message us

Help and support

We're here to help. For general enquiries and other ways to get in touch, visit our help and support page