Prepaid

For Value Packs, Data Lover Packs and extras first purchased before 11/09/2017 click here

How Prepaid works

Our Rollover Value Packs renew every 4 weeks (28 days). The minutes and data allowances you get in our Rollover Value Packs expire 365 days after you buy them, unless used up or replaced by newer allowances. Text allowance included in the Value Packs expire 28 days after you buy them. The minutes included in Value Packs can be used any time of the day or week. They are for National calling only.

Our Data Lovers Rollover Packs renew every 4 weeks (28 days). The data allowances you get in our Data Lovers Rollover Packs expire 365 days after you buy them, unless used up or replaced by newer allowances. Socialiser data included in the Data Lovers Packs expire 28 days after you buy them. Minutes and texts are charged at casual rates.

For details on how Rollover works see below “Things you need to know – Rollover”.

All rates are GST inclusive.

When travelling overseas, voice, text and data roaming charges apply. To view charges, visit spark.co.nz/roaming

Renewing your pack

All our Value Packs and Data Lovers Packs are set to auto-renew every 4 weeks. To ensure you have sufficient balance we recommend you set up Auto Top Up. If your balance is less than needed we will text you to let you know you need to top up. If you don't top up we will text you to let you know the subscription has been placed on hold for up to 5 days. You will be charged at the Prepaid Plans casual rates over this time. If you don't top up we will text you to let you know the subscription has not been renewed and then you'll be able to top up and re-purchase a subscription. If you do top up during this 5 day period it is important to know that your original renewal date will stay the same (for example if you purchased your Value Pack on 21 October and did not have enough credit for it to automatically renew on 18 November but you top up on 22 November your extra next renewal date will be 16 December). So to make the most of your Value Pack we strongly encourage you to top up before your renewal date.

How Rollover works

For full Spark Rollover Terms and Conditions – click here

Prepaid Rollover applies only to minute and data allowances included in Spark Rollover Prepaid Packs. Unlimited allowances, Socialiser Data, Mobile extras, Daily 1GB Wi-Fi, and allowances included any Packs pre-dating 11 September 2017 do not roll over. You may use your Rollover allowance while you remain on a Rollover Pack. Should you move to an ineligible Pack, extra or Casual Rates (including where your eligible Pack failed to renew at the end of its cycle) your Rollover allowance will be frozen. 365 day expiry period applies to rollover allowances, including when frozen will continue to run. If you purchase an eligible Pack within the expiry period, you can continue using your Rollover allowance up until expiry and also accrue new Rollover.

The maximum amount of Rollover you can accumulate is 3.5GB of data and 500 NZ minutes. Once you’ve reached the Rollover maximum, any new quantity will replace the corresponding quantity of oldest data or minutes. Rollover allowance is used in order of expiry, and quantities expiring soonest will always be used first.

The allowances available to you will be used in the following order:

1. Any allowance included in your Pack or extra, in order of expiry
2. Any rollover allowance accumulated

You can use the Spark App or the MySpark dashboard to check accumulated rollover and expiry dates.

For full Spotify Terms and Conditions – click here

Spotify Premium with 50% discount

4 Weekly Spotify Premium with 50% discount is available on Spark Rollover Prepaid Value Packs and Spark Data Lovers Rollover Packs.

Offer includes Spotify Premium single account only, and is limited to one subscription per Spark customer.

The charge for 4 Weekly Half Price Spotify is $6.90, which is based on average annualised cost of Spotify Premium monthly subscription (RRP $14.99 per month) recalculated over a 28 day period. $6.90 will be debited from your top up credit when you purchase the Spotify extra, and then subsequently every 4 weeks on the renewal dates, while you’re on an eligible Spark Prepaid Pack or until you cancel your Spotify Subscription.

If you change your Spark Prepaid Pack, or if your Pack doesn’t renew, you may no longer be eligible to the Spotify Premium with 50% discount offer. We will notify you via a text message if your eligible Prepaid Pack or your Spotify subscription don’t renew.

In order to use and access the Spotify Premium service, you will need to register with Spotify directly and accept Spotify Terms and Conditions of the Spotify service. The Spotify Terms and Conditions govern your use of the Spotify service.

For more information, see Full terms and conditions or check out Free WiFi Zones on our Help site.