Unlimited texts refer to person-to-person text messages (SMS) sent to New Zealand mobile numbers only. This does not include 0900 numbers or special numbers such as 018 or short codes where you will be charged at the standard rates as set out in your Base Plan.

For information about Value Packs, Data Lover Packs and extras first purchased before 9 November 2017 see retired terms' relation to this product. Go to Value Packs purchased before 9 November 2017

How Prepaid works

Our Rollover Value Packs renew every four weeks (28 days), unless stated otherwise. The minutes and data allowances you get in our Rollover Value Packs expire 365 days after you buy them, unless used up or replaced by newer allowances. SMS allowance included in the Value Packs expire 28 days after you buy them. The minutes included in Value Packs can be used any time of the day or week. They are for National calling only.

Our Data Lovers Rollover Packs renew every 4 weeks (28 days). The data allowances you get in our Data Lovers Rollover Packs expire 365 days after you buy them, unless used up or replaced by newer allowances. Socialiser data included in the Data Lovers Packs expire 28 days after you buy them. Minutes and texts are charged at casual rates.

See below for details on how Rollover works under the Things you need to know – Rollover heading.

All rates are GST inclusive.

When travelling overseas, voice, SMS and data roaming charges apply. Go to view roaming charges

Renewing your pack

All our Value Packs and Data Lovers Packs are set to auto renew every 4 weeks.

You can Auto Renew with debit or credit card which automatically buys your extra from your debit or credit card each month. Or you can renew automatically with your prepaid balance. Go to Ways to top up

To ensure you have sufficient balance we recommend you set up Auto Top Up. If your balance is less than needed we'll text you to let you know you need to top up. If you don't top up we will text you to let you know the subscription has been placed on hold for up to five days. You will be charged at the Prepaid Plans casual rates over this time. If you don't top up we will text you to let you know the subscription has not been renewed and then you'll be able to top up and re-purchase a subscription. If you do top up during this 5 day period please note your original renewal date will stay the same (for example if you purchased your Value Pack on 21 October and did not have enough credit to automatically renew on 18 November but you top up on 22 November your extra next renewal date will be 16 December). To make the most of your Value Pack we encourage you to top up before your renewal date.

If your Auto Renew card payment fails your Value Pack or Extra will be put on hold for five days. You'll need to top up to complete the purchase of your Value Pack or Extra. Go to Auto Top Up

How Rollover works

Prepaid Rollover only applies to minute and data allowances included in Spark Rollover Prepaid Packs. Endless and Unlimited allowances, Socialiser Data, Mobile extras, Daily 1GB WiFi and allowances included any Packs pre-dating 11 September 2017 do not roll over. You may use your Rollover allowance while you remain on a Rollover Pack. If you move to an ineligible Pack, extra or Casual Rates (including where your eligible Pack failed to renew at the end of its cycle) your Rollover allowance will be frozen. A 365 day expiry period applies to rollover allowances, including when frozen will continue to run. If you purchase an eligible Pack within the expiry period, you can continue using your Rollover allowance up until expiry and also accrue new Rollover allowances.

The maximum amount of Rollover you can accumulate is 3.5GB of data and 500 NZ minutes. Once you’ve reached the Rollover maximum, any new quantity will replace the corresponding quantity of oldest data or minutes. Rollover allowance is used in order of expiry, and quantities expiring soonest will always be used first.

The allowances available to you will be used in the following order:

1. Any allowance included in your Pack or extra, in order of expiry
2. Any rollover allowance accumulated

You can use the Spark App or the MySpark dashboard to check accumulated rollover and expiry dates.

For our full rollover terms, see the Mobile and Wireless Terms. Go to Mobile and Wireless Terms

Spotify Premium Prepaid Mobile customers

Data charges and Spotify terms apply. 50% off Spotify Premium not included for the $9.99 tablet sharer plan. Renews every 4 weeks. Go to Spotify

Spotify Premium Pay Monthly Mobile customers that joined before 1 Nov 2018

Data charges and Spotify terms apply see spark.co.nz/spotify. Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans)

Spotify Premium Pay Monthly Mobile customers that join after 1 Nov 2018

Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans), for 24 consecutive subscription months from activation of the Spark Spotify Premium offer while on an eligible Pay Monthly Mobile Plan. If you move between eligible Pay Monthly plans during this time you will continue on your 24-month entitlement, which will not reset. Data charges and Spotify terms apply. Go to Spotify

Help me find and set up Free WiFi Zones

Go to Free WiFi zones terms

Go to Socialiser terms and conditions

What happens to my Data Stack when I’m on the Endless Value Pack?​

You’ll still be eligible for Data Stack when you’re on the Endless Value Pack. Data Stack data will be used after the full speed 40GB in your Endless Value Pack but before the speed-reduced data begins.

What order will my data be used in?

With the Endless Value Pack, data is used in the following order:

1. Socialiser Data (Promotional Socialiser extras, including $0 Socialiser, and Free 10GB Socialiser for six months)
2. Full speed Endless Value pack (up to 40GB full speed)
3. Any other packs you have on your account (data extras, Value Packs)
4. Any Data Stack you have on your account​
5. Speed-reduced Endless Value Pack data​

This order of usage differs from what normally applies, where data in your packs and extras is used first (in the order they expire), then any Data Stack data and then your Rollover data. This means that you're able to use all your full speed data first.

Can I tether/hotspot on the $79 Endless Value Pack?

Yes, tethering is included in our $79 Endless Value Pack.

Can I purchase more than one $79 Endless Value Pack to get more than 40GB of full speed data?

We permit only one Endless Value Pack on a prepaid number at a time. Based on how much data our prepaid customers use, one pack should be enough for most people. In the rare cases where additional full speed data is required, you can add one of our other extras or packs.

What about my other packs and data extras?

With endless data, you don’t need to buy additional packs, since your data never ends, and you have unlimited minutes and texts for NZ and Australia! If you still have active extras or packs on your account when you add the Endless Value Pack, we'll send you an alert suggesting that you disable auto-renew on these other products. This could save you from paying for data that you no longer need.

If you want to keep your other products for any reason (for example, if you intend to use the Endless Value Pack for only one month, then move back to your original pack or if you wish to increase your full speed data allowance) you can ignore these alerts, and your other products will continue to renew.

How do I turn off Autorenew on other products?

To turn off Autorenew on your other products, follow the steps below:

1. ​Open the Spark App on your mobile phone.
2. Make sure you’ve selected your prepaid number (if you have more than one account set up in your app), then tap on Details to see what packs and extras you have.
3. For any products you no longer want, set the Autorenew option to Off.

I’ve used the first 40GB of data in my Endless Value Pack, and have now purchased more data. Why are my speeds still slowed down?

Sometimes you won't get high speeds back immediately. The fastest way to get back up to speed is to activate Airplane Mode for a moment (turn Airplane Mode on, wait a few seconds, then turn Airplane Mode off again) to start a fresh connection.

Understand rollover data and minutes. Go to Rollover data and minutes

Understand new mobile plans. Go to new mobile plans

Change a mobile plan. Go to Change mobile plan

Set up Spotify. Go to Set up Spotify