Unlimited texts refer to person-to-person text messages (SMS) sent to New Zealand mobile numbers only. This does not include 0900 numbers or special numbers such as 018 or short codes where you will be charged at the standard rates as set out in your Base Plan.

For Value Packs, Data Lover Packs and extras first purchased before 11/09/2017 click here

How Prepaid works

Our Rollover Value Packs renew every 4 weeks (28 days). The minutes and data allowances you get in our Rollover Value Packs expire 365 days after you buy them, unless used up or replaced by newer allowances. Text allowance included in the Value Packs expire 28 days after you buy them. The minutes included in Value Packs can be used any time of the day or week. They are for National calling only.

Our Data Lovers Rollover Packs renew every 4 weeks (28 days). The data allowances you get in our Data Lovers Rollover Packs expire 365 days after you buy them, unless used up or replaced by newer allowances. Socialiser data included in the Data Lovers Packs expire 28 days after you buy them. Minutes and texts are charged at casual rates.

For details on how Rollover works see below “Things you need to know – Rollover”.

All rates are GST inclusive.

When travelling overseas, voice, text and data roaming charges apply. To view charges, visit spark.co.nz/roaming

Renewing your pack

All our Value Packs and Data Lovers Packs are set to auto renew every 4 weeks.

You can Auto Renew with debit or credit card which automatically buys your extra from your debit or credit card each month. Or you can Auto Renew with your prepaid balance.

To ensure you have sufficient balance we recommend you set up Auto Top Up. If your balance is less than needed we'll text you to let you know you need to top up. If you don't top up we will text you to let you know the subscription has been placed on hold for up to five days. You will be charged at the Prepaid Plans casual rates over this time. If you don't top up we will text you to let you know the subscription has not been renewed and then you'll be able to top up and re-purchase a subscription. If you do top up during this 5 day period it is important to know that your original renewal date will stay the same (for example if you purchased your Value Pack on 21 October and did not have enough credit for it to automatically renew on 18 November but you top up on 22 November your extra next renewal date will be 16 December). So to make the most of your Value Pack we strongly encourage you to top up before your renewal date.

If your Auto Renew card payment fails your Value Pack or Extra will be put on hold for five days. You'll need to top up to complete the purchase of your Value Pack or Extra.

How Rollover works

For full Spark Rollover Terms and Conditions – click here

Prepaid Rollover applies only to minute and data allowances included in Spark Rollover Prepaid Packs. Unlimited allowances, Socialiser Data, Mobile extras, Daily 1GB Wi-Fi, and allowances included any Packs pre-dating 11 September 2017 do not roll over. You may use your Rollover allowance while you remain on a Rollover Pack. Should you move to an ineligible Pack, extra or Casual Rates (including where your eligible Pack failed to renew at the end of its cycle) your Rollover allowance will be frozen. 365 day expiry period applies to rollover allowances, including when frozen will continue to run. If you purchase an eligible Pack within the expiry period, you can continue using your Rollover allowance up until expiry and also accrue new Rollover.

The maximum amount of Rollover you can accumulate is 3.5GB of data and 500 NZ minutes. Once you’ve reached the Rollover maximum, any new quantity will replace the corresponding quantity of oldest data or minutes. Rollover allowance is used in order of expiry, and quantities expiring soonest will always be used first.

The allowances available to you will be used in the following order:

1. Any allowance included in your Pack or extra, in order of expiry
2. Any rollover allowance accumulated

You can use the Spark App or the MySpark dashboard to check accumulated rollover and expiry dates.

Spotify Premium Prepaid Mobile Customers - Data charges and Spotify terms apply see spark.co.nz/spotify. 50% off Spotify Premium not included for the $9.99 tablet sharer plan. Renews every 4 weeks.

Spotify Premium Pay Monthly Mobile customers that joined before 1 Nov 2018 - Data charges and Spotify terms apply see spark.co.nz/spotify. Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans)

Spotify Premium Pay Monthly Mobile customers that join after 1 Nov 2018 - Spotify Premium on us is available to customers on Consumer Mobile Pay Monthly Rollover plans $39.99 and above (excludes Sharer plans), for 24 consecutive subscription months from activation of the Spark Spotify Premium offer while on an eligible Pay Monthly Mobile Plan. If you move between eligible Pay Monthly plans during this time you will continue on your 24-month entitlement, which will not reset. Data charges and Spotify terms apply see spark.co.nz/spotify

For more information, see Full terms and conditions or check out Free WiFi Zones on our Help site.

Bonus data on current $29 and $49 Prepaid mobile value packs purchased before 1 July 2019. No rollover on Bonus data. Terms and conditions apply, see spark.co.nz/terms.