Where can I view the 50% Data Back that I've earned?
You can only view the data you've earned in the Spark App or in MySpark
Do I have to do anything to be part of this offer?
No. As long as you're on an active, eligible Prepaid Value Pack, you'll automatically start earning 50% Data Back on selected data that you use.
I've changed to an ineligible plan, do I get to keep my Data Back data?
Yes, you get to keep your data back, but you can't use it until you're back on an active, eligibile Value Pack.
Why can't I see my usage on the Spark App?
Check that you've updated your Spark App to the latest app. To check this, go to the Google Play or Apple App Store and check for any updates and install. The 50% Data Back offer won’t be displayed on any older version of the Spark App.
I want to move to a Pay Monthly plan, will I keep the 50% Data Back amount?
No, this is a Spark Prepaid offer.
Can I use my 50% Data Back data in my 14-day grace period?
No, you can only use that data on an active, eligible Value Pack plan.
What is a grace period?
You'll fall into a grace period if you don't renew your Value Pack after it expires. The grace period is 14 days and you can't earn 50% Data Back or use 50% Data Back during this period.
If you only renew your pack after the grace period (for example, after 14 days), your 50% Data Back allowance will remain there, ready to be used when you're on an active, eligible plan again.
Does my 50% Data Back data accrue when I'm in my grace period?
The grace period is the 14 days after the eligible pack has finished. Customers can't earn 50% Data Back or use 50% Data Back during this period.