UPDATE: Our apologies, you may have received a system-generated SMS when your pack last renewed stating your next renewal date. This was incorrect, as from 15 April 2019, the $19 Music, $29 Value Pack, $20 and $40 Data Lover packs will not renew.  

CHANGE IS JUST AROUND THE CORNER

We’re ending some older prepaid packs

We want to make sure you’re always getting the best value from us. And after a recent review of our prepaid packs, we’re saying goodbye to some of our older ones.

What does this mean for you?

The change means you won’t be able to buy or renew any $19 Music, $29 Value, $20 Data Lover or $40 Data Lover Packs from 15 April 2019. And while you’re free to keep using yours up until then, it’s important to know that you’ll be charged casual rates if you don’t have an active pack after yours expires.

What are your options?

Switch to one of our Rollover Packs

Our 28-day Rollover Packs give you stacks more value. And you can still add Spotify Premium for half price: $6.90.

Plus, if you sign up for a new pack before your current one expires, you’ll get to keep the extras you’re enjoying right now – like Socialiser.

Rollover Packs Data Text Talk Spotify Premium Socialiser Term
$19 RVP 1.25GB rollover Unlimited 200 mins rollover 50% off ($6.90
per 28 days)
- 28 days
$29 RVP 2GB rollover Unlimited 300 mins rollover 50% off ($6.90
per 28 days)
- 28 days
$49 RVP 4GB Rollover Unlimited 500 mins rollover 50% off ($6.90
per 28 days)
- 28 days
$20 DL 1.5GB rollover - - 50% off ($6.90
per 28 days)
1GB 28 days
$40 DL 4.5GB rollover - - 50% off ($6.90
per 28 days)
1GB 28 days


Don’t forget to turn your Auto payments OFF for your old pack/packs and ON for your new Rollover pack
.


Move to a Pay Monthly plan

If you’d rather jump onto one of our great Pay Monthly plans, you’ll get Spotify Premium on us.

Plus, if you sign up to a Pay Monthly plan before your current one expires, you’ll get to keep all the extras you’re enjoying right now.

Pay Monthly Plans Data Text Talk Spotify Premium Socialiser Term
$39.99 Rollover plan 1GB rollover Unlimited 300 mins rollover Free - 30 days
$79.99 Unlimited 2GB rollover Unlimited Unlimited Free - 30 days

 

Let your pack expire

If you wait until your current pack has expired before deciding on your next product, you’ll be charged casual rates for any calls, texts or data. Any free offers like 10GB for Socialiser for 6 months, will also expire with your pack so we recommend you get a new Rollover Pack on or before your renewal date to keep enjoy them.

  Data Text Talk Spotify Premium Socialiser Term
Casual $1/day for 10MB the 30c/MB
20c/msg 49c/min - - -

 

Choose someone new

When something changes, you always have the right to look around. And while we’d obviously much rather you stayed with us, you won’t be charged any fees for leaving. For some great value prepay plans, one option is Skinny

We’re here to help

You can keep renewing or buying your current packs right up until 15 April 2019. So while you don’t need to make plans before your pack expires, it’s worth looking at your options. Using the Spark app* (the easiest way), you can:

*If you don't have the Spark app, you can download it

You can also make this change by:

QUESTIONS AND ANSWERS

From 15 April 2019, you won’t be able to buy or renew the following packs:

  • $29 Value Pack
  • $19 Music Pack
  • $20 Data Lovers Pack
  • $40 Data Lovers Pack

If this affects you, we’ve given you 30 days’ notice of the change. We’ll also be in touch when you have only four days left on your current prepaid pack. 

While you won’t be automatically moved to a new Prepaid Rollover Pack or Pay Monthly Plan, it’s easy to make the switch. Just head in store, or do it online at MySpark or in the Spark app.  To get the most value from us, we’d recommend using your current pack until it’s close to expiring. 

For example: if your $19 Music Pack normally renews on 25 March 2019, you’ll have until the 25 April 2019 to use it. If you wait until your $19 Music Pack has expired, your free offers like Socialiser or bonus data will expire. You’ll also be charged casual rates for calls, texts and data after that date.

Check out our casual rates:

Data Text Talk
$1/day for 10MB
then 30c/MB
20c/msg 49c/min

We look over our packs and plans from time to time, to make sure you’re getting the best from us. And after launching our new Prepaid Rollover Packs back in September 2017, we’ve decided it’s time to say goodbye to some of our older prepaid packs.

Old Packs Data Text Talk Spotify Premium Socialiser Term
$19MP 750MB Unlimited 100 mins Free - 30 days
$29VP 1GB Unlimited 200 mins Free - 30 days
$20DL 1.5GB - - Free 1GB 30 days
$40DL 4.5GB - - Free 1GB 30 days

You won’t be able to buy or renew your current pack from 15 April 2019.

If you don’t get a new Rollover Pack on or before your renewal date, you’ll be charged casual rates for any calls, texts or data. Casual rates are outlined above.

Prepaid Rollover Packs renew every four weeks (28 days), rather than every month. If you have an automatic payment that tops up your mobile, you'll need to change the cycle to every 28 days. If you don't, you might miss the renewal of your new pack, which could mean you’ll be charged casual rates. Setting an Auto Renew from your credit or debit card is the easiest way to manage your pack purchases.

Absolutely. If you switch to a new pack before your current one expires, you can keep any extras or special offers. If you move to a Spark Pay Monthly Plan, you’ll only be able to keep Socialiser.

If you dont want to keep any extras or special offers, switch off auto renew or any automatic payments you have set up for each product. 

If you have any extras that renew monthly, you can still sign up to one of our 28-day Rollover Packs as long as you keep renewing it. Your pack will be on a 28-day cycle, but your Extra will continue to renew monthly. If you don't top up before your Extra renews, you'll only be able to buy one of the new Prepaid Extras when you next top up.

Prepaid Rollover Packs renew every four weeks (28 days), rather than every month. If you have an automatic payment that tops up your mobile, you'll need to change the cycle to every 28 days. If you don't, you might miss the renewal of your new pack, which could mean you’ll be charged casual rates. Setting an Auto Renew from your credit or debit card is the easiest way to manage your pack purchases.

When you buy a new Rollover Pack, you’ll be asked whether you want the pack to automatically renew from your Spark credit or from a credit or debit card. One of our team can set this up in store, or you can manage your payments in the ‘My Plan Details' section of the Spark app. 

Your Spotify Premium will continue for 30 days from its original renewal date (if you first activated Spotify on the 15th of the month, it will be active until the 15th of the next month). After this it will switch to Free Spotify (the non-premium version), unless you buy an eligible Spark Rollover Value Pack and a 50% off Spotify Premium Extra. Or, if you move to one our great Pay Monthly plans, you’ll get Spotify Premium on us.

If you choose to get the 50% off Spotify extra with one our Rollover Packs, your account details, playlists and saved music won’t be affected.

You can get Spotify Premium for half price ($6.90) on one of our Prepaid Rollover Packs.

  1. Buy a Spark Prepaid Rollover Pack through MySpark or in the Spark app
  2. Buy the Spark half Price Spotify Extra through MySpark or the Spark app
  3. If you buy the Spotify Premium Extra within 30 days of your Spotify Premium Free ending, your Spotify Premium will automatically reactivate
  4. If you buy the Spotify Premium Extra more than 30 days after your Spotify Premium Free ends, you will recieve a txt message from Spark with a link to reactivate your Spotify Premium
  5. You’re all set

If you have multiple packs, you should check your Spark app for the expiry dates of each one.  

To make sure you’re getting the best value from your current products, we’d recommend buying a new pack on the day or just before your current one expires – as any new pack will run alongside your current one.