mobile rates


Learn about standard mobile rates

Standard mobile rates apply when you've used up your mobile plan allowance or for any rates that aren't included in your plan. This could be, for example, video calling, international calling or MMS. 

The below rates apply to current advertised Pay Monthly mobile plans only.

Standard rates are effective from 25 August 2020. 

Pay Monthly mobile plan Data NZ minutes (on plans $39.99 and below) MMS Video calling International SMS International calling (Australia, US, Canada, UK, Ireland) International calling (rest of the world) Voicemail
Endless Mobile Plans
($59.99, $79.99,
N/A N/A $0.50/message $0.69/minute $0.30/message $0.89/minute $1.49/minute Free
Pay Monthly Rollover Plans  
Data $0.59/MB
NZ Minutes $0.89/minutes
MMS $0.50/message
Video calling $0.69/minute
International SMS $0.30/message
International calling
(Australia, US, Canada, UK, Ireland)
International calling 
(rest of the world)
Voicemail Free
Pay Monthly Endless Mobile Plans  
Data Not applicable
NZ Minutes Not applicable
MMS $0.50/message
Video calling $0.69/minute
International SMS $0.30/message
International calling
(Australia, US, Canada, UK, Ireland)
International calling 
(rest of the world)
Voicemail Free


If you can't see your plan listed above and would like to know what your standard mobile rates are, please select from the options below. Make sure to have your account and mobile number handy. 


How calls are charged

The charges for calls made from your mobile phone are set out in your prepaid pack or pay monthly plan. Generally there's a minimum one minute charge for each call. After the first minute, calls are charged by the minute unless otherwise stated in your pack or plan.

Your prepaid pack or pay monthly plan’s allowance excludes calls to:

  • 0900 numbers
  • Special numbers (for example, 018)
  • Numbers provided through calling cards
  • International numbers
  • International toll free numbers
  • Satellite phones

These will be charged at the rates advertised by the relevant service provider.

About MMS

An MMS message is a multimedia message. With MMS you can send pictures, emojis, animations, audio and videos via your mobile. Sometimes SMS (text) messages convert to MMS too – we explain this below.

It’s important to note that there's a charge for sending an MMS. Charges are displayed in the table above. Any charges for an MMS will appear on your bill as a separate line item.

Devices convert SMS (text) messages when:

  • Using iPhone messages and sending features and effects to a non-iPhone user. Or, when iMessage is unavailable.
  • The SMS includes a non-standard smiley or symbol such as an emoticon, emoji or iPhone X Animoji. We've explained emoji's in detail below. 
  • The SMS is sent to an email address instead of to a phone number. 
  • You send a group SMS message.
  • The SMS message exceeds the character limit - on sme phones this is 160 characters, on others it can be higher.
  • The SMS message has a subject line.

Sending an MMS instead of an SMS is down to the phone you're using and not to do with the Spark network.

If you use emojis in a message it may be treated as an MMS depending on how long your message is and where you get the emoji from.

Each emoji is worth two characters, so if you send a message of 100 characters with an emoji on the end, this will be sent as an SMS and your normal SMS rate will apply. However, if you send a message with 159 characters with an emoji on the end, this will be 161 characters in total, and will be sent as MMS.

If you use the built in emoji feature on your device, messages with an emoji that are:

  • 160 characters or fewer are sent as a text message. 
  • Over 160 characters are sent as an MMS.

If you use a downloadable app feature to send an emoji in a message, then this will always be sent as an MMS no matter how long or short the message and your usual MMS rate will apply.

How to avoid MMS charges

You can switch off the ability to send an MMS or MMS message on your mobile. If you switch off this functionality and try to send an MMS, you'll receive a notification that the message is undeliverable and no charges will apply. 

To avoid being charged for an MMS, you can always send pictures, videos and audio using mobile data or WiFi.  Use free third-party apps like WhatsApp and Facebook Messenger.  

If you have an Apple iPhone, you can turn on iMessage to send messages to other iPhones. These messages go via mobile data or WiFi so they are not chargeable as an SMS or MMS and will use your data allowance instead. 

About video calling

There's a charge for video calling through your mobile phone. Charges are displayed in the table above.

If your mobile can make video calls, then it'll already be set up. Just dial your contact, select 'Options' and then 'Video Call'. Video calling works for calls made between two video-capable mobiles on the XT Network, and also on overseas calls to video-capable phones in any of our international video calling destinations. 

To avoid video calling charges we suggest you use free third-party apps like WhatsApp or Facetime. This will use your mobile data allowance or WiFi.