From 1 December 2023, we will no longer be selling new insurance policies on new devices bought from Spark.
From 1 December 2023, we will no longer be selling new insurance policies on new devices bought from Spark.
You’re good to go when you add Spark Mobile Insurance. It covers your phone, battery, charger and SIM card.
Mobile Insurance is only available for Spark network approved phones on current Pay Monthly plans with Spark. See Spark's Mobile Insurance policy
As of 1 December 2023, Spark will no longer be selling Mobile Insurance.
Spark will be launching a new insurance product in April 2024. More details of this service will be available closer to the time.
During the month of April 2024 you'll be able to purchase Spark's new mobile insurance product for any mobile device purchased from Spark between 1 December 2023 to April 2024.
If you have Spark's existing insurance policy on your existing device, you'll still be able to make a claim under the terms and conditions of your existing policy in respect of an incident occurring before the policy ends in April 2024.
Add a little peace of mind by getting Mobile Insurance for your new phone.
You can sign up for Mobile Insurance on a phone you already bought from Spark within 30 days of purchase.
GST inclusive
Your Policy Document will cover Exclusions in full, but some of the events which aren't covered are if:
If you find your mobile before or after any claim payment, you must let us know and get it back to us. We may recover all claim payments made and all our associated costs if you don't.
If you change your mobile, it's up to you to get in touch and reapply for cover for your new mobile. If you don't let us know about the change we might turn down your claim.
Using your SIM in connection with an uninsured mobile doesn't transfer the insurance cover to that mobile.
If you change your mind within the first 30 days then you can contact us and we'll refund your premium (unless you've already made a claim) and cancel your policy.
Mobile insurance is offered by Teleco Insurance (NZ) Ltd. Teleco Insurance (NZ) Limited received a Standard and Poor's Pty Limited financial strength rating of BBB+/Stable/-- on 24 November 2022. The rating* scale is described below.
*Ratings from AA to CCC may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
Teleco Insurance (NZ) Ltd has a standard complaints process and is a member of the Financial Dispute Resolution scheme (an independent dispute resolution scheme for the NZ financial industry). As a requirement of section 4.5 of the Solvency Standard for Non-life Insurance Business 2014, issued by the RBNZ under section 55 of the Insurance (Prudential Supervision) Act 2010, Teleco Insurance (NZ) Ltd is required to disclose its actual solvency capital, minimum solvency capital, solvency margin and solvency ratio. The most recent annual solvency return, as at 30 June 2023, reported actual solvency capital of $83.764 million, minimum solvency capital of $70.295 million, solvency margin of $13.469 million and solvency ratio of 119%. The calculations were made by our Appointed Actuary, Christine Ormrod FNZSA.