This product has been withdrawn. You can still make claims if your device was lost, stolen or damaged on or before 2 April 2024
This product has been withdrawn. You can still make claims if your device was lost, stolen or damaged on or before 2 April 2024.
Looking for our new Spark Device Insurance product? Go to Spark Device Insurance
Accidental damage | |
Step 1 - Claim it | You can claim in store or call the claims managing agent on 0800 MOBINS (0800 662 467) within 30 days of the date of the accidental damage. Their hours are Monday to Friday, 8am to 5.30pm. |
Step 2 - Assesment | The claims managing agent will need to do a damage assessment to check if the mobile is repairable or if it needs to be replaced. For details on how to claim, view Spark's Mobile Insurance policy |
Lost or stolen mobile | |
Step 1 - Block it | Call Spark on 0800 800 163 immediately, but no later than 48 hours after the mobile was lost or stolen. This allows us to block your mobile and bar the SIM, so that unauthorised usage charges can be minimised. |
Step 2 - Report it | Report the loss or theft to the police within 48 hours to get a crime reference number (QID) or a police report. |
Step 3 - Claim it | You can claim in store or call the claims managing agent on 0800 MOBINS (0800 662 467) within 30 days of the date of the accidental damage. Their hours are Monday to Friday, 8am to 5.30pm. |
Your Policy Document will cover Exclusions in full, but some of the events which aren't covered are if:
If you find your mobile before or after any claim payment, you must let us know and get it back to us. We may recover all claim payments made and all our associated costs if you don't.
If you change your mobile, it's up to you to get in touch and reapply for cover for your new mobile. If you don't let us know about the change we might turn down your claim.
Using your SIM in connection with an uninsured mobile doesn't transfer the insurance cover to that mobile.
If you change your mind within the first 30 days then you can contact us and we'll refund your premium (unless you've already made a claim) and cancel your policy.
Mobile insurance is offered by Teleco Insurance (NZ) Ltd. Teleco Insurance (NZ) Limited received a Standard and Poor's Pty Limited financial strength rating of BBB+/Stable/-- on 27 March 2024.. The rating* scale is described below.
*Ratings from AA to CCC may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
Teleco Insurance (NZ) Ltd has a standard complaints process and is a member of the Financial Dispute Resolution scheme (an independent dispute resolution scheme for the NZ financial industry). As a requirement of section 4.5 of the Solvency Standard for Non-life Insurance Business 2014, issued by the RBNZ under section 55 of the Insurance (Prudential Supervision) Act 2010, Teleco Insurance (NZ) Ltd is required to disclose its actual solvency capital, minimum solvency capital, solvency margin and solvency ratio. The most recent solvency return for the 6 months ended 31 December 2024, reported actual solvency capital of $88.124 million, minimum solvency capital of $57.540 million, solvency margin of $16.20 million and solvency ratio of 123%. The calculations were made by our Appointed Actuary, Christine Ormrod FNZSA.