Trade-in and save in three steps.
Whether you're upgrading your Spark mobile phone or a phone from another provider, trading-in pays off.
Buy your brand new mobile phone interest free on a Pay Monthly plan, available in store or online.
Trade-in your eligible phone in store and we'll make an offer. One of our team will take you through the below steps.
If you're happy with your offer, get a Spark account credit on your next bill and start saving.
Here's what you'll need to make the trade:
What do I need to do before sending my phone?
When do I have to trade-in my old phone?
You have up to 30 days from the purchase of your new phone to trade-In your old eligible phone.
Can I trade-in before I receive my new phone?
No, you need to purchase a qualifying mobile phone first to be eligible for trade-in.
How do I get my trade-in credit?
Once your phone condition has been verified, your trade-in credit will come in your next scheduled bill cycle.
How many phones can I trade-in?
Trade-in one phone to receive one qualifying device.
Can I trade-in a phone from overseas or another network?
Yes. You can trade-in your phone from any network as long as it’s an eligible model and not network locked. You may have to pay your current network provider an early termination fee. Please check with your mobile network provider.
What if my phone isn't in good working order?
Our team will send you an updated offer, which you can accept or decline.
What happens once my phone is sent for an assessment?
A technician will assess the condition of your phone. If the condition of the phone differs from the initial assessment instore, your trade-in value may change and our team will send an email explaining the change.
What if I'm not happy with the trade-in offer?
If you're not happy with the offer, our team will return your phone free of charge.
For full terms and conditions, see our Trade-in Terms page. View Trade-in Terms