Billing help

How long do I have to pay my bill? 

We have a 14 day grace period from your bill date before you're disconnected. Our system will try to take payment automatically every two days and you’ll receive an automated message when it fails. If you are going to pay within the 14 days then you don't need to notify us. 

Can I set up automatic payments?

We can't accept automatic or partial payments. You will need to pay your bill in full on your monthly billing date.

Can I pay my bill via bank transfer?

No. We only accept credit or debit card payments. If you need to update your card details, you can do this on our website. Select "My Account", and then log in using the email and password you used to sign up to Skinny.

Once you're in My Account, you can change your card details as needed. You can also use a prepaid Prezzy card that you can purchase in post shops.

Why have you charged me when I've just got connected?

You'll be charged your first bill the day you're connected. Skinny Unlimited is a prepaid service and regardless of the plan you choose, you'll be charged on your bill date for the month ahead.

Can I change my bill date?

We can't change your bill date. We set your bill date from when the network company has completed your order.