Spark Help & support | Spark NZ

Personal Small Business Medium and Enterprise Business Spark 5G Lab

Other websites

Spark New Zealand
Spark Foundation
Spark Lab

MySpark account
Spark ID settings
Sign out

Sign out

Shop
Mobile plans

Unlimited Mobile

Pay Monthly

Prepaid

Mobile Broadband Plans

View more
Mobile phones

All phones

iPhone XR

Samsung Note9

Tablets & Mobile Broadband

View more
Get broadband

The Unplan

Plans & pricing

Wireless Broadband

Learn about Fibre

View more
Landline

Pricing

Home phones

Payphones

View more
Get more

Netflix

Netflix

Get nonstop Netflix when you join a Spark entertainment broadband plan. No more short-term Netflix deals. Terms apply. Sign up today.

View more

Lightbox

Lightbox

Stream TV for the whole family, included with selected broadband and Pay Monthly mobile plans.

View more

Spotify

Spotify

Spotify Premium is free with selected Pay Monthly mobile plans – and 50% off with selected Prepaid plans – for up to 24 months.

View more
MySpark
Help & support
Account

Use MySpark

Understand my Spark bill

Pay my bill

Top up my mobile

View more
Broadband

Broadband speed test

Fix my broadband

Set up Fibre

Set up broadband usage alerts

View more
Mobile

Mobile device help

Solve roaming problems

Visiting NZ

Keep my phone safe

View more
Landline

Make local & international calls

Set up & check voicemail

Fix my landline

Fibre & Wireless features

View more
Get More

Set up Xtra Mail for the first time

Reset my Xtra Mail password

Set up Netflix

Set up Spotify

View more
Scams and Safety

Scam alerts

Report a scam

How to spot a scam

More info on scams
Outages

Outage map

Report an outage
Contact us

Feedback

Book a call

Phone numbers

Store finder

Help & support

Scams and Safety
Accessibility
Account
Broadband
Mobile
More

Personal

Personal
Small Business

Shop
MySpark
Get more
Help & support

Shop
Help & support
Contact

Sign out

Account

Understand my Spark bill
Set up and use MySpark
Pay my bill
More

Broadband

Solve broadband speed issues
Fix my broadband
Set up Fibre
More

Mobile

Set up mobile
Solve roaming problems
Set up & check voicemail
More

Landline

Make local & international calls
Fix my landline: outgoing calls
How to spot a scam phone call
More

Get More

Set up Netflix
Set up Xtra Mail for the first time
Set up spotify
More

Outages

Outage map
Report an outage
Stay connected during an outage
More

Scams & Safety

Scam alerts
Report a scam
How to spot a scam
More

Trending help topics

imagesampletext

Understand my Spark bill
Solve broadband speed issues
Set up and use MySpark
Manage and update my account
Set up mobile
Pay my bill
Fix my broadband
Find my bills

Shop

Mobile plans
Mobile phones
Accessories
Get broadband
Landline
Latest deals

Get More

Netflix
Lightbox
Spotify
Free WiFi
Free email
Spark Music

MySpark

Sign In
Register
My Mobile
My Mobile Broadband
My Internet

Help & support

Account
Broadband
Mobile
Landline
Book a call
Feedback
Store finder

Privacy Policy
Legal Disclaimer
Accessibility
Terms and Conditions
Email this Page
Print this Page

Spark Digital
Spark New Zealand
Spark Foundation

Copyright © 2019 Spark NZ