Manage email aliases

An alias is an email address that is different to your main email, but still sends mail to your main inbox. Find out how to add an alias to, or delete an alias from, your Xtra Mail account.

What you need to know about aliases

• An alias is a different email address to your main email address, but it still sends emails to the same mailbox.
• You can use your alias and your main email's password to access your mailbox.
• If you get an email sent to your alias, any email addresses connected to your account will be able to see it.
• You can have up to five aliases attached to your Xtra Mail account.

Add an alias

1. Sign in to Xtra Mail
2. Select the My account icon in the top right corner. It's a circle with either a picture or initials in it.
   
3. Select Create and manage aliases from the drop down list.
   
4. Select the Alias tab.
   
5. Select Create alias.
6. Type in your new alias username and select Confirm.

You will see a green banner appear at the bottom of the page. This banner lets you know you've added the alias.

Delete your alias

1. Sign in to Xtra Mail
   
2. Select the My account icon in the top right corner. It's a circle with either a picture or initials in it.
3. Select Create and manage aliases from the drop down list.
4. Select the Alias tab.
5. Select the X on the right of the alias you want to delete.
   
6. Enter your Xtra Mail password and select Confirm.

You will see a green banner appear at the bottom of the page. This banner lets you know you've deleted the alias.

Reinstate an alias email address from a terminated Xtra Mail account 

Once a primary email address is terminated, any associated aliases will be removed from our email provider's system. Although the aliases will still be visible in our system, they cannot be recreated as new email addresses by anyone else. If you wish to reinstate an alias, contact us to reinstate the primary email address first. Message us

After that, you can proceed with the following steps:

1. Sign into Xtra Mail
2. Select the initials in the circle (top right-hand corner).
3. Select “Create and manage aliases.”
4. Select the “Alias” tab.
5. Delete the existing alias. Re-create the alias as required. 

This process ensures that the aliases can be recreated without any issues.

Convert an alias into a primary Xtra Mail mailbox

To convert an alias into a primary Xtra Mail mailbox, the alias first needs to be removed from the primary mailbox,

1. Sign into Xtra Mail
2. Select your initials or your profile picture (top right hand corner)
3. Select Create and Manage alias
4. Select Alias tab
5. Select the X next to the alias to be removed.

Once the alias has been removed, you'll need to

1. Sign into MySpark
2. Select Products and services
3. Select Xtramail
4. Select Add, to create a new email address.

Please note any old emails that have been sent or received will remain with the primary email address.