Please configure

Fix my landline: outgoing calls

If your landline isn't working as you expect, find out how to solve problems relating to outgoing calls.

Check the outages map

Do you see an outage for your area?

  • If you see an outage, sit tight, our techs are onto it. You can regularly check the outage map for updates.

What happens when you pick up the phone to make call?

Check all the phones in your house have been hung up correctly. Once you've done that, pick up one phone, do you have a dial tone now?

  • You've answered yes. Great, you're back in business.

     

Unplug everything from your jackpoint, especially any extension cords, double adapters or broadband filters. Wait for 30 seconds and plug your phone back in directly to the jackpoint. Pick up the phone, do you have a dial tone now?

You'll need to plug everything back in, one by one. Check to see if the dial tone remains after you plug the next item in. If one of the items stops the dial tone, there may be a problem with it. Do you have a dial tone after plugging everything back in?

  • You've answered yes. Great, you're back in business.

     

There's either a problem with the equipment, or another problem Spark needs to investigate.

Check MySpark, or the Spark mobile app, to make sure you've paid your account. Is your account up to date?

 

Unplug everything from the jackpoints, wait for 30 seconds. Plug a corded phone into the jackpoint. Don't use extension cords, double adapters or broadband filters. Do you still hear the noise or echo?

You'll need to plug everything back in, one by one. Check to see if the noise or echo remains after you plug each next item in. If the noise or echo stops or starts with certain items, there may be a problem with it. Do you still hear the noise or echo after plugging everything back in?

  • If there's no more weird noises, you're back in business.

     

If you hear other people talking, you may be picking up someone else's phone line. Try calling your phone line from a mobile.

If your phone line rings, wait to see if someone else answers it.

If no one answers, unplug your phone from the jackpoint. Wait for 30 seconds. Plug a corded phone into the jackpoint. Don't use extension leads, double adapters or broadband filters. Do you still hear other people's voices on your phone line?

Was this article helpful for you?
Thanks for your feedback.
Thanks for your feedback.