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Set up my Spark ID
Your Spark ID is the email address and password you use to sign in to MySpark online and in the Spark app.
If you don't already have a Spark ID, you can create one using the Spark app or online.
Set up your Spark ID using the Spark app
You'll need the latest version of the app.
- Open the app
- Tap Create an account
- Enter your email address
- Create a password with at least 8 characters, including 1 number, 1 special character and 1 uppercase letter
- Enter your first and last name
- Select your marketing notifications preference. You can change your preference at any time in the app or MySpark online.
- Check your inbox for an email from Spark, and follow the instructions to verify your new account
- Sign in to your Spark account online or in the app using the email address and password you created.
You can also sign in using a Google, Facebook or Apple account. Apple sign in is only available on iOS devices.
Once you've signed into the app, you can add access to your existing Spark products and services.
Adding access to your Spark products and services
When you add your Spark products and services to your account, they'll show up in your Spark account online and in the app.
- With your email address and password, sign in on the app or sign in online
- In the Spark app, go to Services then tap Add a service.
- In a web browser, select Add new product or account at the top of the home screen.
- Follow the prompts to add your services. You'll need your account and/or mobile numbers handy. You can find these on your Spark bill.
- You may need to verify your mobile number by entering a security code that we'll send via text.
- If your account has a security PIN, you'll need to enter it to add a service. If you aren't sure of your PIN, you can message our team to have it changed or removed. Message us
Note, if you're adding a phone number that's already on a different account, a verification email will go to the owner of that account. If you have more than one email account, the email might have gone to one of your other email addresses.
Set up your Spark ID - older versions of the app
Set up your Spark ID
If you don’t already have a Spark ID, you can create one online. Create your Spark ID online
You can also use the app to set up your Spark ID. You'll need the latest version of the Spark app.
- In the app, choose MySpark from the menu.
- Tap Create an account
- Choose an email address for your new Spark ID
- Create a password with at least 8 characters, including 1 number, 1 special character and 1 capital letter
- Enter your first and last name
- Check your inbox for an email from Spark, and follow the instructions to verify your new account
- Sign in to your Spark account online or in the app using your email address and password. You can also sign in using a Google or Facebook account (or Apple account on iOS devices).
Next, you'll need to add access to your Spark products and services.
Adding access to your Spark products and services
When you add your Spark products and services to your account, they'll show up in your Spark account online and in the app.
- With your email address and password, sign in online
- In a web browser, select Add new product or account at the top of the home screen.
- In the Spark app, make sure you're in the MySpark section. Choose Usage, then Get started.
- Follow the prompts to add your services. You'll need your account and/or mobile numbers handy. You can find these on your Spark bill.
- You may need to verify your mobile number by entering a security code that we'll send via text.
- If your account has a security PIN, you'll need to enter it to add a service. If you aren't sure of your PIN, you can message our team to have it changed or removed. Message us
Note, if you're adding a phone number that's already on a different account, a verification email will go to the owner of that account. If you have more than one email account, the email might have gone to one of your other email addresses.
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