I've got fibre landline,
how do I set it up?

I've got fibre landline,
how do I set it up?

I've got fibre landline,
how do I set it up?

There's two ways to connect your fibre landline in your home:

  1. Have one phone connected to the Optical Network Terminal (ONT) installed by your Local Fibre Company
  2. Have one or more phones connected to existing jackpoints via Integrated Wiring.

Connecting to the ONT

    Using the phone cable that came with your modem...

  1. Connect your landline phone to the first phone port of the ONT labelled POTS1 or TEL1. It looks like this:
    ONT ports POTS1 and POTS2
  2. Your phone should be working now. If problems persist, try these troubleshooting steps to resolve the issue.

Connecting to Integrated Wiring

If you have a faceplate (pictured below), near your Optical Network Terminal (ONT) you have Integrated Wiring. This means you are able to plug your phones into the jackpoints and they'll work similar to copper landline.

If you don't see this faceplate, then you will need to plug your phone directly into the ONT.

Picture below is a Chorus Faceplate. The look may be different for other LFC's.

    Image of Faceplate and Optical Network Terminal
  1. Locate the faceplate that was installed next to your ONT
  2. Unplug the cable from the right-most port (2) on the faceplate. (It will be the smaller end)
  3. Plug the cable into the POTS1 port of the ONT
  4. Wait a few minutes to allow the change to take effect before trying out your phones. Do not restart or power off the ONT
  5. All your phones should be up and running!
    If your phones are not working, repeat steps 3 and 4 using POTS2/TELE2 port on the ONT.
     

It's not working,
what do I do?

It's not working,
what do I do?

It's not working, what do I do?

There are three main reasons why your phone is not working.


No Dial Tone

How do I fix it?
Plug your phone directly into the ONT (Optical Network Terminal) port labeled "POTS 1"


Can make calls out but cannot receive calls

How do I fix it?
Call the Fibre In Flight team to activate your fibre landline - 0800 222 009


Voicemail: "I hear an unfamiliar tone on the line that disappears after 30-45 seconds"

How do I fix it?
Disable voicemail on your landline handset.

Note: Fibre landline includes voicemail service on Connector and Premium packs only. It may not be necessary to also have voicemail on your landline handset.

 

How can we help?


Thinking about getting Fibre?

Our Fibre Facts pageis a good place to start.  We’ve outlined the in’s and out’s of what you need to know.


I’m waiting to get fibre

Still waiting to get connected? We’re sorry about the wait. It can take a few weeks or even a few months or more.Find out why


I need info on getting connected

There’s a lot involved in the process. Check out our five steps to gettingfibre and get more info ongaining consent, cabling and more


What about my landline?

Confused about your landline? Need info on alarms and devices? Or having technical trouble since you got fibre?Here’s what you need to know

How helpful is this page?