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Set up & check voicemail

You can set up your voicemail mailbox, and check it from any phone, wherever you are. Find out about voicemail options on your copper, fibre or wireless landline.

Set up voicemail

Choose the correct number to call from the list below. If you have a:

  • Copper landline, call 083210.
  • Fibre landline, call 083210#.
  • Wireless landline, call 122.

Enter the default pin 1234. Type in a new pin and follow the instructions over the phone. You can choose to turn the pin off, and record a personal greeting.

Check voicemail from within NZ

Choose the correct number to call from the list below. If you have a:

  • Fibre or copper landline, call 083210.
  • Wireless landline, call 122.

If you have a PIN, you'll need to type this in, followed by the # key.

Check voicemail from within NZ using another landline

  • You can check your voicemail from any kind of landline, but you'll need to phone the correct number.
  • To phone the correct number, you'll also need to know the type of landline you're using.
  • For example, say you have a copper landline and you're at someone else's place who has a fibre landline. You'll need to phone 083210. Or if you're using a wireless landline to check your copper landline, you'll need to call 122.
  • Plus, you'll need to know if that same landline has voicemail set up with Spark already. If it does, you'll need to enter ** after calling the voicemail number.
  • Type in your mailbox number (your phone number without the zero in the area code, eg, 91234567) followed by the # key. Follow the instructions provided over the phone.

Check voicemail while overseas

You can check your landline voicemail while you're overseas. The instructions to check voicemail for copper, fibre and wireless are all the same, see below.

  1. Type in the international access code for the country you're calling from.
  2. Call your phone number and enter ** when you hear your voicemail greeting.
  3. Type in your mailbox number (your phone number without the zero in the area code, eg, 91234567) followed by the # key. Follow the instructions provided over the phone.

Manage voicemail in MySpark

Sign in to MySpark

  1. Select Products and services.
  2. Select the type of landline you have, eg, fibre, wireless or landline.
  3. Under General settings, select Voicemail settings.
  4. Choose to:
    • Send all calls to voicemail.
    • Send calls to voicemail when already on the phone.
    • Send calls to voicemail when no one answers the call.


       
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