Get help setting up broadband and connecting to the internet.
Please note, the Broadband Assist tool is no longer available to use. Instead, find your broadband type below for step-by-step instructions to get started.
Set up Fibre
Learn how to set up your modem, connect to WiFi and go online.
Set up Wireless Broadband
Learn how to set up Wireless Broadband with a quick start guide and instructions.
Set up VDSL or ADSL broadband
Learn how to set up VDSL or ADSL broadband with quick start guides, instructions and a short video.
Below, you can get help with other areas of your broadband.
Fix internet connection
Find out why you might not be getting internet speeds you think you should be getting.
Register for Xtra Email
You can register for Xtra email online with the username and password we sent you when you signed up with Spark.
Set up security for your computer
As a Spark Broadband or Dial Up customer, you can get five Spark Security Suite Licences, powered by McAfee, worth over $95 per licence, per year for free. This software provides security for your computer when using the internet.