Business VDSL Unlimited Plan Terms / Offer Summary

Service Description

1. VDSL is a standalone broadband service for small and medium business customers. Like ADSL, it connects your home to our network via a copper connection to your house. 
   
2. You can add a landline to your VDSL plan for an extra cost.
   
3. If you don’t add a landline, your plan is called VDSL Naked.

4. Our VDSL Broadband service may be offered if: 
   
   a) Standard ADSL Broadband is available, and, 
   b) The copper line performance is good enough to run high-speed VDSL. 
   
   Select the address checker to see what's available to you. Address checker

5. The monthly price (excl. GST) for each type of VDSL Unlimited is set out below and on our pricing page. View the pricing and plans schedule
    

6. Not applicable.

7. The VDSL Unlimited Plan comes with a modem. However, you can use another compatible modem if you prefer.
   
8. There is a one-off $13 modem postage fee for all new modems supplied.

9. Our VDSL plan has the option of coming with a landline for $7 extra/month. Find out more about Spark's landline calling rates 
10. There's a $190 connection fee and $69 site visit cost for new connections.
11. A $43.50 reconnection fee applies if services are suspended for non-payment.
12. If installation is required, there can be charges of between $99 and $348 depending on connecting, wiring and installation needs.

Performance

13. Broadband performance can be affected by many factors and the broadband speeds you experience could be different. Understand broadband performance 
14. Learn more about independent information on broadband performance across different providers, plans and technologies. Compare broadband performance

15. Your access type will be copper VDSL. More information about access types and speeds can be found on the NZ Telecommunications Forum website.

Find out more about access types and speeds

Learn more about broadband speeds

16. The minimum contract period is 24 months.

17. If you terminate your plan before the end of your 24 month period, you will need to pay an early termination fee of $199. This is explained further in clauses 6.1 – 6.4 of our General Terms. View General Terms
    

18. You'll need to give us 30 days' notice to end your plan as we've set out in our General Terms. 

19. If you add landline to your plan you may need to have toll calling with us, in addition to your broadband and landline.
    
20. To get Naked VDSL you'll need to receive your monthly bill online.

21. We manage traffic which may influence your broadband performance. This means we might have to pause, restrict, end or slow the performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. See clause 6.5 of our General Terms for more details. View General Terms
    

22. We have some service restrictions which may impact you. See clauses 6.5 – 6.7 of our General Terms for more details. View General Terms
    

23. You need to use our services fairly - we've set out our rules on this at clause 2.10 of our General Terms and Conditions. View General Terms

24. VDSL Broadband: As VDSL runs over a standard phone line it doesn't have adverse effects on other services in your home, like a monitored alarm, SKY TV or a fax machine. We recommend checking with the provider of any existing services like these to ensure they will operate with this service. In the event of a power outage your phone line will continue to work, assuming your phone doesn’t require power, but broadband will not.
    
25. Naked VDSL Broadband: Naked broadband means you won’t have a landline included, but you can add this for $10 a month. If you have a monitored home alarm, medical alarm, fax, or order pay-per-view movies, these services will no longer work without a landline.
     

29. Information about our disputes policy is available. View our disputes policy
30. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

31. Not applicable.