MOVING?
Let’s get you hooked up

We’ll need at least five business days to get everything moved, so just log in to MySpark and we’ll take you through our easy online process to have you up and running at your new home without a hitch.

I already have Spark Broadband


Moving house can be stressful but helping you move your broadband is one way Spark can make it easier for you. If you're an existing Spark broadband customer then simply click Move My Broadband and we'll step you through our online process and have you moved in time. So simple!

Move My Broadband

I’m new
to Spark Broadband


Moving house is the perfect time to move your broadband to Spark. Unlock the good stuff like 1GB free public WiFi and Lightbox TV on 12 and 24 month plans, or take up a 24 month unlimited broadband plan and also get Netflix on us for a year! Spark T&Cs apply.

Join Spark

Check out our moving house tips..

With so much to organise with your move house, it’s easy to forget some of the important tasks.  Do you move yourself with the help of friends, or do you get the professionals in?  What are your options for packaging?  Who needs to be notified of your new address?  Check out our moving house tips to ensure you don’t miss the essential tasks.

View Our Tips

Costs to reconnect at a new address

Description
When charges apply
Cost
Network reconnection charge If there's a Spark network line at the new address $0
Network connection charge Applies to new lines. Price varies depending on location POA
Site visit fee If a technician needs to come to your house $69.00
Internal wiring Where wiring is in place and we supply the socket $43.45
Internal wiring Where wiring is in place and you supply the socket $25.30
Internal wiring Where wiring isn't in place and we supply the socket $119.35
Internal wiring Where wiring isn't in place and you supply the socket $101.20

 

Fibre100 Upgrade Offer

  • Unlimited Ultra Fibre 100 Naked Data plan and 120GB Ultra Fibre 100 with Landline Data plan: Normal price $104.99; $94.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.
  • Unlimited Ultra Fibre 100 with Landline Data plan: Normal price $114.99; $104.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.
  • 120GB Ultra Fibre 100 Naked Data plan: Normal price $94.99; $84.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.

 

View Legal Offer Summaries

 

Exceeding the broadband monthly data

Fibre, ADSL & VDSL Additional Data Charges

If you have a data limit on your plan and you exceed your monthly limit, you’ll be charged an additional $5 per 5GB of data up to $50. If you exceed $50 of extra data, we’ll switch you to unlimited for the remainder of the month. Sign up for usage alerts and we’ll notify you at 80% and 100% of your monthly data allowance, and at 5GB and 50GB over your monthly data allowance. Alternatively, switch to Unlimited and you'll never have to worry!

 

Wireless Broadband Additional Data Charges

If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. Once you exceed this, you can purchase an additional 10GB Data Extra pack for $10 through MySpark.

 

Contract terms

Charging for Spark Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.

 

24-month contracts

A 24 month contract applies for a free modem and standard fibre connection for residential customers.

If you choose to sign up with Spark Broadband on a 24 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 24 months. A moving house fee may apply.

 

12-month contracts

A 12 month contract applies for a free modem and standard fibre connection for residential customers.

If you choose to sign up with Spark Broadband on a 12 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.

 

6-month contracts

If you choose to sign up for ADSL Broadband, you have the option of a 6 month contract. This includes a free standard connection, but you’ll need to supply your own modem.

If your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $99.

 

No-term contracts

When you sign up with Spark Broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.

If you move house, a moving house fee of $99 may apply.

Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your package within 30 days you will still be charged for the full month.

 

Online billing

Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign-up for broadband.

 

Full terms & conditions

Please see full terms and conditions for further details. Home Package , Broadband and Residential Terms and Conditions apply.

 

Calling costs and plans

You must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.

National calling

Mobile calling

 

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the Fair Use Policy here.

 

The Spark modems

Sign-up with Spark on a 12-month or 24-month contract and we'll supply a free top-spec modem if you need one. We have four models and which one you get depends on your connection type. If you prefer to use your own modem you can do that too, you’ll just need to check it’s configured for our network

 

Availability

We do not guarantee service until installation is complete and your line has been tested.

 

Speed

Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more.

FibreBASIC has a different speed depending on your Local Fibre Company. Addresses in Whangarei, Hamilton, Whanganui, New Plymouth, Tokoroa, Hawera, Cambridge, Te Awamutu, Tauranga and Christchurch will have a Fibre service with the ability to deliver speeds up to 30mbps downstream and 10mbps upstream. The rest of NZ will have a service able to deliver up to 50Mbps downstream and 10Mbps upstream.

Spark Home Package, Broadband and Residential Terms and Conditions apply.

Costs to reconnect at a new address

Description
When charges apply
Cost
Network reconnection charge If there's a Spark network line at the new address $0
Network connection charge Applies to new lines. Price varies depending on location POA
Site visit fee If a technician needs to come to your house $69.00
Internal wiring Where wiring is in place and we supply the socket $43.45
Internal wiring Where wiring is in place and you supply the socket $25.30
Internal wiring Where wiring isn't in place and we supply the socket $119.35
Internal wiring Where wiring isn't in place and you supply the socket $101.20

 

Fibre100 Upgrade Offer

  • Unlimited Ultra Fibre 100 Naked Data plan and 120GB Ultra Fibre 100 with Landline Data plan: Normal price $104.99; $94.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.
  • Unlimited Ultra Fibre 100 with Landline Data plan: Normal price $114.99; $104.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.
  • 120GB Ultra Fibre 100 Naked Data plan: Normal price $94.99; $84.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.

 

View Legal Offer Summaries

 

Exceeding the broadband monthly data

Fibre, ADSL & VDSL Additional Data Charges

If you have a data limit on your plan and you exceed your monthly limit, you’ll be charged an additional $5 per 5GB of data up to $50. If you exceed $50 of extra data, we’ll switch you to unlimited for the remainder of the month. Sign up for usage alerts and we’ll notify you at 80% and 100% of your monthly data allowance, and at 5GB and 50GB over your monthly data allowance. Alternatively, switch to Unlimited and you'll never have to worry!

 

Wireless Broadband Additional Data Charges

If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. Once you exceed this, you can purchase an additional 10GB Data Extra pack for $10 through MySpark.

 

Contract terms

Charging for Spark Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.

 

24-month contracts

A 24 month contract applies for a free modem and standard fibre connection for residential customers.

If you choose to sign up with Spark Broadband on a 24 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 24 months. A moving house fee may apply.

 

12-month contracts

A 12 month contract applies for a free modem and standard fibre connection for residential customers.

If you choose to sign up with Spark Broadband on a 12 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.

 

6-month contracts

If you choose to sign up for ADSL Broadband, you have the option of a 6 month contract. This includes a free standard connection, but you’ll need to supply your own modem.

If your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $99.

 

No-term contracts

When you sign up with Spark Broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.

If you move house, a moving house fee of $99 may apply.

Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your package within 30 days you will still be charged for the full month.

 

Online billing

Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign-up for broadband.

 

Full terms & conditions

Please see full terms and conditions for further details. Home Package , Broadband and Residential Terms and Conditions apply.

 

Calling costs and plans

You must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.

National calling

Mobile calling

 

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the Fair Use Policy here.

 

The Spark modems

Sign-up with Spark on a 12-month or 24-month contract and we'll supply a free top-spec modem if you need one. We have four models and which one you get depends on your connection type. If you prefer to use your own modem you can do that too, you’ll just need to check it’s configured for our network

 

Availability

We do not guarantee service until installation is complete and your line has been tested.

 

Speed

Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more.

FibreBASIC has a different speed depending on your Local Fibre Company. Addresses in Whangarei, Hamilton, Whanganui, New Plymouth, Tokoroa, Hawera, Cambridge, Te Awamutu, Tauranga and Christchurch will have a Fibre service with the ability to deliver speeds up to 30mbps downstream and 10mbps upstream. The rest of NZ will have a service able to deliver up to 50Mbps downstream and 10Mbps upstream.

Spark Home Package, Broadband and Residential Terms and Conditions apply.

Costs to reconnect at a new address

Description
When charges apply
Cost
Network reconnection charge If there's a Spark network line at the new address $0
Network connection charge Applies to new lines. Price varies depending on location POA
Site visit fee If a technician needs to come to your house $69.00
Internal wiring Where wiring is in place and we supply the socket $43.45
Internal wiring Where wiring is in place and you supply the socket $25.30
Internal wiring Where wiring isn't in place and we supply the socket $119.35
Internal wiring Where wiring isn't in place and you supply the socket $101.20

 

Fibre100 Upgrade Offer

  • Unlimited Ultra Fibre 100 Naked Data plan and 120GB Ultra Fibre 100 with Landline Data plan: Normal price $104.99; $94.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.
  • Unlimited Ultra Fibre 100 with Landline Data plan: Normal price $114.99; $104.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.
  • 120GB Ultra Fibre 100 Naked Data plan: Normal price $94.99; $84.99 pricing applicable only for first 12 months of plan. After 12 months the base plan prices will apply.

 

View Legal Offer Summaries

 

Exceeding the broadband monthly data

Fibre, ADSL & VDSL Additional Data Charges

If you have a data limit on your plan and you exceed your monthly limit, you’ll be charged an additional $5 per 5GB of data up to $50. If you exceed $50 of extra data, we’ll switch you to unlimited for the remainder of the month. Sign up for usage alerts and we’ll notify you at 80% and 100% of your monthly data allowance, and at 5GB and 50GB over your monthly data allowance. Alternatively, switch to Unlimited and you'll never have to worry!

 

Wireless Broadband Additional Data Charges

If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. Once you exceed this, you can purchase an additional 10GB Data Extra pack for $10 through MySpark.

 

Contract terms

Charging for Spark Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.

 

24-month contracts

A 24 month contract applies for a free modem and standard fibre connection for residential customers.

If you choose to sign up with Spark Broadband on a 24 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 24 months. A moving house fee may apply.

 

12-month contracts

A 12 month contract applies for a free modem and standard fibre connection for residential customers.

If you choose to sign up with Spark Broadband on a 12 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.

 

6-month contracts

If you choose to sign up for ADSL Broadband, you have the option of a 6 month contract. This includes a free standard connection, but you’ll need to supply your own modem.

If your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $99.

 

No-term contracts

When you sign up with Spark Broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.

If you move house, a moving house fee of $99 may apply.

Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your package within 30 days you will still be charged for the full month.

 

Online billing

Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign-up for broadband.

 

Full terms & conditions

Please see full terms and conditions for further details. Home Package , Broadband and Residential Terms and Conditions apply.

 

Calling costs and plans

You must be a Spark residential customer and have all of your direct dial calling with Spark (including national, international and home-to-mobile calling) in order to take a calling plan. See below for further information on the Spark calling plans.

National calling

Mobile calling

 

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the Fair Use Policy here.

 

The Spark modems

Sign-up with Spark on a 12-month or 24-month contract and we'll supply a free top-spec modem if you need one. We have four models and which one you get depends on your connection type. If you prefer to use your own modem you can do that too, you’ll just need to check it’s configured for our network

 

Availability

We do not guarantee service until installation is complete and your line has been tested.

 

Speed

Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more.

FibreBASIC has a different speed depending on your Local Fibre Company. Addresses in Whangarei, Hamilton, Whanganui, New Plymouth, Tokoroa, Hawera, Cambridge, Te Awamutu, Tauranga and Christchurch will have a Fibre service with the ability to deliver speeds up to 30mbps downstream and 10mbps upstream. The rest of NZ will have a service able to deliver up to 50Mbps downstream and 10Mbps upstream.

Spark Home Package, Broadband and Residential Terms and Conditions apply.

Can I take my phone number with me?

As long as you are in the same exchange area you can usually keep your current number however if this isn't possible then you'll need to choose a new number. We'll confirm this once we've arranged your move.

 

How fast will broadband be at my new home?

Stated speeds are theoretical maximums, and actual speed will be affected by various factors including NZ and overseas networks, your modem, device technology including WFi capability, internal home wiring and other environmental factors. You can find out more about broadband speed here

 

How much will it cost to move?

Standard re-connection is free, however if there is no existing connection at your new home or we need to get a technician invloved, there may be a charge. We'll confirm this once we've arranged your move.

 

How much notice does Spark need before my move?

The more notice the better. But even with lots of warning, be aware that sometimes we can't connect you on a specific day. A technician might not be available, or the people who lived there before you might not have moved their services.

 

Can Spark re-direct my calls?

Depending on the landline service you currently have, you can either have a free recorded message advising callers of a your new number, or for a monthly fee arrange for call diversion or a customer link. We'll confirm this once we've arranged your move

 

Do I take my modem?

If you’re an existing Spark broadband customer, you will need to take your modem with you when you move unless you are upgrading to a new technology. If you’re new to Spark, you’ll get a free modem with a 12 month or a 24 month contract.

 

Monitored Alarms

If your alarm is monitored through the copper phone line then you'll need to install a splitter. This will stop your broadband interfering with your alarm. If you are installing Wireless Broadband then you will need to contact your provider to swap your alarm to a wireless model which doesn't require a copper landline. Alternatively you can upgrade to fully wireless monitoring with Morepork

 

Installation day

You might have to be around if a technician has to get access. But we'll let you know before the big day.

Can I take my phone number with me?

As long as you are in the same exchange area you can usually keep your current number however if this isn't possible then you'll need to choose a new number. We'll confirm this once we've arranged your move.

 

How fast will broadband be at my new home?

Stated speeds are theoretical maximums, and actual speed will be affected by various factors including NZ and overseas networks, your modem, device technology including WFi capability, internal home wiring and other environmental factors. You can find out more about broadband speed here

 

How much will it cost to move?

Standard re-connection is free, however if there is no existing connection at your new home or we need to get a technician invloved, there may be a charge. We'll confirm this once we've arranged your move.

 

How much notice does Spark need before my move?

The more notice the better. But even with lots of warning, be aware that sometimes we can't connect you on a specific day. A technician might not be available, or the people who lived there before you might not have moved their services.

 

Can Spark re-direct my calls?

Depending on the landline service you currently have, you can either have a free recorded message advising callers of a your new number, or for a monthly fee arrange for call diversion or a customer link. We'll confirm this once we've arranged your move

 

Do I take my modem?

If you’re an existing Spark broadband customer, you will need to take your modem with you when you move unless you are upgrading to a new technology. If you’re new to Spark, you’ll get a free modem with a 12 month or a 24 month contract.

 

Monitored Alarms

If your alarm is monitored through the copper phone line then you'll need to install a splitter. This will stop your broadband interfering with your alarm. If you are installing Wireless Broadband then you will need to contact your provider to swap your alarm to a wireless model which doesn't require a copper landline. Alternatively you can upgrade to fully wireless monitoring with Morepork

 

Installation day

You might have to be around if a technician has to get access. But we'll let you know before the big day.

Can I take my phone number with me?

As long as you are in the same exchange area you can usually keep your current number however if this isn't possible then you'll need to choose a new number. We'll confirm this once we've arranged your move.

 

How fast will broadband be at my new home?

Stated speeds are theoretical maximums, and actual speed will be affected by various factors including NZ and overseas networks, your modem, device technology including WFi capability, internal home wiring and other environmental factors. You can find out more about broadband speed here

 

How much will it cost to move?

Standard re-connection is free, however if there is no existing connection at your new home or we need to get a technician invloved, there may be a charge. We'll confirm this once we've arranged your move.

 

How much notice does Spark need before my move?

The more notice the better. But even with lots of warning, be aware that sometimes we can't connect you on a specific day. A technician might not be available, or the people who lived there before you might not have moved their services.

 

Can Spark re-direct my calls?

Depending on the landline service you currently have, you can either have a free recorded message advising callers of a your new number, or for a monthly fee arrange for call diversion or a customer link. We'll confirm this once we've arranged your move

 

Do I take my modem?

If you’re an existing Spark broadband customer, you will need to take your modem with you when you move unless you are upgrading to a new technology. If you’re new to Spark, you’ll get a free modem with a 12 month or a 24 month contract.

 

Monitored Alarms

If your alarm is monitored through the copper phone line then you'll need to install a splitter. This will stop your broadband interfering with your alarm. If you are installing Wireless Broadband then you will need to contact your provider to swap your alarm to a wireless model which doesn't require a copper landline. Alternatively you can upgrade to fully wireless monitoring with Morepork

 

Installation day

You might have to be around if a technician has to get access. But we'll let you know before the big day.