Thinking of moving from Unplan/Business Flexible Broadband (also known as "Flexible Broadband") to one of our new broadband plans?
There are some important things you should know.
How billing for Unplan Broadband / Business Flexible Broadband works:
- Unplan/Business Flexible Broadband plans charge you for past usage.
- The amount you pay each month varies across multiple price tiers, depending on how much data you have used.
How billing for our new Broadband plans work:
- Our new broadband plans charge you in advance.
(This is like our mobile plans.)
- This is a fixed amount every month.
How switching plans will impact your first bill.
Moving your broadband from past usage charges to charges in advance will result in a higher bill than normal.
In most cases, it will be two to three times higher depending on when you switch.
This is only for your first bill, and is due to the following:
To see if you're on an Unplan/Business Flexible broadband plan, sign in to MySpark or look under 'Monthly Charges' on your Spark bill. Sign in to MySpark
What could that first bill look like?
Sam is on Unplan. On 15 November, Sam asked to move from Unplan Metro Wireless over to our new Wireless Lite broadband plan.
Sam's Unplan period is the 22 - 21 of each month.
Her regular bill cycle is the 18th of each month.
Here's her October bill.
- As Unplan bills for past usage, October's bill reflects the last complete Unplan period. This was 22 August to 21 September.
Here's Sam's transitional bill, after switching plans:
Sam is now up and running with Wireless Lite. She can expect a consistent, single monthly charge.
Sam’s new broadband plan will now roll over on the 18th of each month. This is the same date that all her other services, such as her mobile plan, already roll over. Sam will now have consistent charging and one simple bill for all her services.
Late payment help
We will automatically waive any late payment fees for the first 6 months, just in case you need a little extra time to pay your bill.
If you need longer than 6 months, please call us on 128. Any late payment fee reminders will not apply within the first 6 months.
If you have a Direct Debit set up and want to spread paying your bill over the first 6 months, you’ll need to cancel your direct debit to ensure the entire amount doesn’t get debited. When you're ready, you can then reinstate it.
Sign in to MySpark to manage your monthly payment options. Sign in to MySpark
Need more info? Get in touch to discuss
Contact Spark on 123, Message us , or come into one of our Retail stores. If you are a business customer, contact us on 126 or go into your local business hub.