Australia roaming options

Choose a roaming option for a low fixed price with no surprises. Prices are in NZD and nil GST payable.

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Australia rates if you don't buy a pack

Mobile Service
Data
Calling
Text

With Spark roaming you're able to make calls, send texts and use data on your Pay Monthly mobile – At Sea roaming is NOT available on Prepaid. Connectivity may be restricted at any time by crew members.

Roaming option and data packs don’t work on cruise ships. Find out more about cruise ship roaming options.

Mobile Service
Data
Calling
Text
Pay Monthly $30/MB $13/min Outgoing
$1/min Incoming
$0.80/text
(160 character limit per text)

This Roaming Policy describes roaming service specific terms and applies in conjunction with our Global Roaming Terms and Conditions. Spark Mobile Postpaid Agreement or the Spark Mobile Prepaid Agreement (whichever is relevant to you) also applies to your use of the roaming service.

General
  • New Zealand rates do not apply when roaming. The charges that apply to roaming services are in addition to any other charges which apply to your mobile plan
  • All Roaming charges are listed in New Zealand currency and do not attract GST
  • Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute)
  • Texts are charged per text (160 character limit per text message).
  • Inserting an emoji or non-text character into a text message will change the text message to non-standard. This will reduce the character count of the text message from 160 to 70 characters. This means the customer will be charged $0.80 for text messages of 70 characters in length.
  • Roaming option allocations are not able to be shared. The data, text and call allocations can only be used from the number that they are purchased on.
  • Data roaming is charged in 10kb increments. For more info on managing your data use while travelling, check out Controlling My Data Roaming Usage
  • When roaming, MMS messages are charged at the standard data roaming rate for the zone you are in
  • To retrieve a voicemail while overseas you will be charged the standard per minute rate for an outgoing call in the zone you are in
  • Prepaid customers will receive a charge for any voicemails deposited in their voicemail box while roaming, even if their device is switched off. This is charged at the standard per min rate for receiving calls while roaming.
Australia Roaming Options
  • The inclusions within these Roaming Options apply for Prepaid and Pay monthly roaming usage in Australia only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Roaming Options are valid for a month from activation. Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the Roaming Options inclusions. In order to avoid your Roaming Options being consumed outside of Australia you must ensure you purchase your Roaming Options immediately before travelling to or once you are in Australia.
  • The incoming calling allowances have also been included to allow customers to receive calls on their mobile.
  • The outgoing calling allowance is for use within Australia as well as any country around the world.
  • The included texts allowance is for sending texts to Australian numbers as well as sending messages overseas.
  • Once a Roaming Option inclusion has been consumed or the Roaming Option has expired customers will revert to casual rates – i.e. $10/day for data (Pay monthly)/$1 per MB (Prepaid), 49c/min making calls, $1 receiving calls, 80c per text.
  • This Roaming Options is in addition to any Extra or Value Roaming Options you already have.
  • The Roaming Option that expires first will get used first. If you do not have another Extra or Roaming Option, after this Roaming Option has been used, Casual Roaming Rates will apply.
Zone 2 Roaming Data Only Option
  • The data inclusion within this pack apply for Prepaid and Pay monthly roaming data usage in Zone 2 destinations only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Zone 2 destinations are France, Hong Kong, Indonesia, Japan, Macau, Saudi Arabia, Singapore, South Korea, Taiwan, and Thailand.
  • Roaming Data Only Packs are valid for a month from activation. Roaming Data Only Packs are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the roaming pack inclusions. In order to avoid your pack being consumed outside of a Zone 2 destination you must ensure you purchase your pack immediately before travelling to or once you are in that Zone 2 destination
  • Once the Roaming Data Only Pack is used customers will revert to casual rates – i.e. $10/day for data (Pay monthly)/$2.50 per MB (Prepaid)
  • This Roaming Data Only Pack is in addition to any Roaming Option or extra you already have.
  • The Roaming Data Only Pack that expires first will get used first. If you do not have another Roaming Data Only Pack, after this Pack has been used, Casual Roaming Rates will apply.
Zone 6 Roaming Options
  • The inclusions within these Roaming Options apply for Prepaid and Pay monthly roaming usage in Zone 6 destinations only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Zone 6 destinations are UK, USA, China, Canada, Ireland, Italy, Spain, Fiji, Samoa, Papua New Guinea, Tonga, Vanuatu and Nauru
  • Roaming Options are valid for a month from activation. Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the Roaming Option inclusions. In order to avoid your pack being consumed outside of a Zone 6 destinations you must ensure you purchase your Roaming Options immediately before travelling to or once you are in that destination.
  • The incoming calling allowances have also been included to allow customers to receive calls on their mobile
  • The outgoing calling allowance is for use within Zone 6 as well as any country around the world
  • The included texts allowance is for sending texts to NZ numbers as well as sending messages overseas
  • Once the Roaming Option is used customers will revert to casual rates – i.e. $10/day for data (Pay monthly) / $2.50 per MB (Prepaid) $2.49c/min making calls, $1/min receiving calls, 80c per text.
  • This Roaming Option is in addition to any Extra or Roaming Option you already have.
  • The Roaming Option that expires first will get used first. If you do not have another Extra or Roaming Option, after this Roaming Option has been used, Casual Roaming Rates will apply.
When do the Roaming Options and Roaming Data Only Options kick off?
  • Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the roaming option inclusions. In order to avoid your pack being consumed outside of your destination you must ensure you purchase your pack immediately before travelling to or once you are in that destination.
Terms & Conditions

Our Global Roaming Terms and Conditions can be found here.

This Roaming Policy describes roaming service specific terms and applies in conjunction with our Global Roaming Terms and Conditions. Spark Mobile Postpaid Agreement or the Spark Mobile Prepaid Agreement (whichever is relevant to you) also applies to your use of the roaming service.

General
  • New Zealand rates do not apply when roaming. The charges that apply to roaming services are in addition to any other charges which apply to your mobile plan
  • All Roaming charges are listed in New Zealand currency and do not attract GST
  • Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute)
  • Texts are charged per text (160 character limit per text message).
  • Inserting an emoji or non-text character into a text message will change the text message to non-standard. This will reduce the character count of the text message from 160 to 70 characters. This means the customer will be charged $0.80 for text messages of 70 characters in length.
  • Roaming option allocations are not able to be shared. The data, text and call allocations can only be used from the number that they are purchased on.
  • Data roaming is charged in 10kb increments. For more info on managing your data use while travelling, check out Controlling My Data Roaming Usage
  • When roaming, MMS messages are charged at the standard data roaming rate for the zone you are in
  • To retrieve a voicemail while overseas you will be charged the standard per minute rate for an outgoing call in the zone you are in
  • Prepaid customers will receive a charge for any voicemails deposited in their voicemail box while roaming, even if their device is switched off. This is charged at the standard per min rate for receiving calls while roaming.
Australia Roaming Options
  • The inclusions within these Roaming Options apply for Prepaid and Pay monthly roaming usage in Australia only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Roaming Options are valid for a month from activation. Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the Roaming Options inclusions. In order to avoid your Roaming Options being consumed outside of Australia you must ensure you purchase your Roaming Options immediately before travelling to or once you are in Australia.
  • The incoming calling allowances have also been included to allow customers to receive calls on their mobile.
  • The outgoing calling allowance is for use within Australia as well as any country around the world.
  • The included texts allowance is for sending texts to Australian numbers as well as sending messages overseas.
  • Once a Roaming Option inclusion has been consumed or the Roaming Option has expired customers will revert to casual rates – i.e. $10/day for data (Pay monthly)/$1 per MB (Prepaid), 49c/min making calls, $1 receiving calls, 80c per text.
  • This Roaming Options is in addition to any Extra or Value Roaming Options you already have.
  • The Roaming Option that expires first will get used first. If you do not have another Extra or Roaming Option, after this Roaming Option has been used, Casual Roaming Rates will apply.
Zone 2 Roaming Data Only Option
  • The data inclusion within this pack apply for Prepaid and Pay monthly roaming data usage in Zone 2 destinations only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Zone 2 destinations are France, Hong Kong, Indonesia, Japan, Macau, Saudi Arabia, Singapore, South Korea, Taiwan, and Thailand.
  • Roaming Data Only Packs are valid for a month from activation. Roaming Data Only Packs are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the roaming pack inclusions. In order to avoid your pack being consumed outside of a Zone 2 destination you must ensure you purchase your pack immediately before travelling to or once you are in that Zone 2 destination
  • Once the Roaming Data Only Pack is used customers will revert to casual rates – i.e. $10/day for data (Pay monthly)/$2.50 per MB (Prepaid)
  • This Roaming Data Only Pack is in addition to any Roaming Option or extra you already have.
  • The Roaming Data Only Pack that expires first will get used first. If you do not have another Roaming Data Only Pack, after this Pack has been used, Casual Roaming Rates will apply.
Zone 6 Roaming Options
  • The inclusions within these Roaming Options apply for Prepaid and Pay monthly roaming usage in Zone 6 destinations only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Zone 6 destinations are UK, USA, China, Canada, Ireland, Italy, Spain, Fiji, Samoa, Papua New Guinea, Tonga, Vanuatu and Nauru
  • Roaming Options are valid for a month from activation. Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the Roaming Option inclusions. In order to avoid your pack being consumed outside of a Zone 6 destinations you must ensure you purchase your Roaming Options immediately before travelling to or once you are in that destination.
  • The incoming calling allowances have also been included to allow customers to receive calls on their mobile
  • The outgoing calling allowance is for use within Zone 6 as well as any country around the world
  • The included texts allowance is for sending texts to NZ numbers as well as sending messages overseas
  • Once the Roaming Option is used customers will revert to casual rates – i.e. $10/day for data (Pay monthly) / $2.50 per MB (Prepaid) $2.49c/min making calls, $1/min receiving calls, 80c per text.
  • This Roaming Option is in addition to any Extra or Roaming Option you already have.
  • The Roaming Option that expires first will get used first. If you do not have another Extra or Roaming Option, after this Roaming Option has been used, Casual Roaming Rates will apply.
When do the Roaming Options and Roaming Data Only Options kick off?
  • Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the roaming option inclusions. In order to avoid your pack being consumed outside of your destination you must ensure you purchase your pack immediately before travelling to or once you are in that destination.
Terms & Conditions

Our Global Roaming Terms and Conditions can be found here.

This Roaming Policy describes roaming service specific terms and applies in conjunction with our Global Roaming Terms and Conditions. Spark Mobile Postpaid Agreement or the Spark Mobile Prepaid Agreement (whichever is relevant to you) also applies to your use of the roaming service.

General
  • New Zealand rates do not apply when roaming. The charges that apply to roaming services are in addition to any other charges which apply to your mobile plan
  • All Roaming charges are listed in New Zealand currency and do not attract GST
  • Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute)
  • Texts are charged per text (160 character limit per text message).
  • Inserting an emoji or non-text character into a text message will change the text message to non-standard. This will reduce the character count of the text message from 160 to 70 characters. This means the customer will be charged $0.80 for text messages of 70 characters in length.
  • Roaming option allocations are not able to be shared. The data, text and call allocations can only be used from the number that they are purchased on.
  • Data roaming is charged in 10kb increments. For more info on managing your data use while travelling, check out Controlling My Data Roaming Usage
  • When roaming, MMS messages are charged at the standard data roaming rate for the zone you are in
  • To retrieve a voicemail while overseas you will be charged the standard per minute rate for an outgoing call in the zone you are in
  • Prepaid customers will receive a charge for any voicemails deposited in their voicemail box while roaming, even if their device is switched off. This is charged at the standard per min rate for receiving calls while roaming.
Australia Roaming Options
  • The inclusions within these Roaming Options apply for Prepaid and Pay monthly roaming usage in Australia only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Roaming Options are valid for a month from activation. Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the Roaming Options inclusions. In order to avoid your Roaming Options being consumed outside of Australia you must ensure you purchase your Roaming Options immediately before travelling to or once you are in Australia.
  • The incoming calling allowances have also been included to allow customers to receive calls on their mobile.
  • The outgoing calling allowance is for use within Australia as well as any country around the world.
  • The included texts allowance is for sending texts to Australian numbers as well as sending messages overseas.
  • Once a Roaming Option inclusion has been consumed or the Roaming Option has expired customers will revert to casual rates – i.e. $10/day for data (Pay monthly)/$1 per MB (Prepaid), 49c/min making calls, $1 receiving calls, 80c per text.
  • This Roaming Options is in addition to any Extra or Value Roaming Options you already have.
  • The Roaming Option that expires first will get used first. If you do not have another Extra or Roaming Option, after this Roaming Option has been used, Casual Roaming Rates will apply.
Zone 2 Roaming Data Only Option
  • The data inclusion within this pack apply for Prepaid and Pay monthly roaming data usage in Zone 2 destinations only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Zone 2 destinations are France, Hong Kong, Indonesia, Japan, Macau, Saudi Arabia, Singapore, South Korea, Taiwan, and Thailand.
  • Roaming Data Only Packs are valid for a month from activation. Roaming Data Only Packs are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the roaming pack inclusions. In order to avoid your pack being consumed outside of a Zone 2 destination you must ensure you purchase your pack immediately before travelling to or once you are in that Zone 2 destination
  • Once the Roaming Data Only Pack is used customers will revert to casual rates – i.e. $10/day for data (Pay monthly)/$2.50 per MB (Prepaid)
  • This Roaming Data Only Pack is in addition to any Roaming Option or extra you already have.
  • The Roaming Data Only Pack that expires first will get used first. If you do not have another Roaming Data Only Pack, after this Pack has been used, Casual Roaming Rates will apply.
Zone 6 Roaming Options
  • The inclusions within these Roaming Options apply for Prepaid and Pay monthly roaming usage in Zone 6 destinations only – allowances are not valid within New Zealand, or in other roaming destinations (including Cruise Ships or Flights).
  • Zone 6 destinations are UK, USA, China, Canada, Ireland, Italy, Spain, Fiji, Samoa, Papua New Guinea, Tonga, Vanuatu and Nauru
  • Roaming Options are valid for a month from activation. Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the Roaming Option inclusions. In order to avoid your pack being consumed outside of a Zone 6 destinations you must ensure you purchase your Roaming Options immediately before travelling to or once you are in that destination.
  • The incoming calling allowances have also been included to allow customers to receive calls on their mobile
  • The outgoing calling allowance is for use within Zone 6 as well as any country around the world
  • The included texts allowance is for sending texts to NZ numbers as well as sending messages overseas
  • Once the Roaming Option is used customers will revert to casual rates – i.e. $10/day for data (Pay monthly) / $2.50 per MB (Prepaid) $2.49c/min making calls, $1/min receiving calls, 80c per text.
  • This Roaming Option is in addition to any Extra or Roaming Option you already have.
  • The Roaming Option that expires first will get used first. If you do not have another Extra or Roaming Option, after this Roaming Option has been used, Casual Roaming Rates will apply.
When do the Roaming Options and Roaming Data Only Options kick off?
  • Roaming Options are activated after first roaming use anywhere outside of New Zealand and will expire a month after first roaming use or full consumption of the roaming option inclusions. In order to avoid your pack being consumed outside of your destination you must ensure you purchase your pack immediately before travelling to or once you are in that destination.
Terms & Conditions

Our Global Roaming Terms and Conditions can be found here.

Destination
4G Roaming Partner
Australia Telstra
Austria T-Mobile
Canada Bell Mobility, Rogers and Telus
China Unicom
Columbia Telefonica
Czech Republic T-Mobile
Fiji Digicel
France SFR
Germany Telefonica
Greece Cosmote
Hong Kong HKT
India Bharti Airtel
Italy TIM
Japan Softbank
Kazakhstan Altel
Malaysia Digi
Netherlands KPN
Poland Orange
Saudi Arabia Mobily
Singapore Singtel
Spain Telefonica
South Korea KT
Switzerland Swisscom
Taiwan Chungwa and Star Telecom
Thailand AIS
Turkey Turkcell
UAE Du
UK Everything Everywhere (EE)
USA AT&T

Roaming tips

Roaming tips

Roaming tips

Contact numbers

Phone from anywhere else in New Zealand

0800 Good2Go (0800 466 324)

Phone from Australia, UK, China, Thailand, Canada, or Hong Kong

+800 4663 2460
(Free call from a landline in above countries)

Phone from anywhere else in the world

+64 3 371 0866
(Free call from a Spark mobile phone)

Email us

roaming@spark.co.nz

Contact numbers

Phone from anywhere else in New Zealand

0800 Good2Go (0800 466 324)

Phone from Australia, UK, China, Thailand, Canada, or Hong Kong

+800 4663 2460
(Free call from a landline in above countries)

Phone from anywhere else in the world

+64 3 371 0866
(Free call from a Spark mobile phone)

Email us

roaming@spark.co.nz

Contact numbers

Phone from anywhere else in New Zealand

0800 Good2Go (0800 466 324)

Phone from Australia, UK, China, Thailand, Canada, or Hong Kong

+800 4663 2460
(Free call from a landline in above countries)

Phone from anywhere else in the world

+64 3 371 0866
(Free call from a Spark mobile phone)

Email us

roaming@spark.co.nz

We will text you our roaming support details, so make sure you keep the message in case you need to call us. Our number is also stored on your Spark SIM and is in the Spark Roaming app. iPads and tablets can’t receive texts so if you would like to receive usage alerts, please set these up with another device here.

You don’t need to do anything, just turn your mobile or tablet on when you land in your destination where Spark roaming has coverage and it will work. Some mobiles turn data roaming off by default, so if you want to use data while roaming, it’s a good idea to check if it’s switched on in your mobile settings. However, we recommended buying a roaming and/or data pack where available if you haven’t done so already.

We will text you our roaming support details, so make sure you keep the message in case you need to call us. Our number is also stored on your Spark SIM and is in the Spark Roaming app. iPads and tablets can’t receive texts so if you would like to receive usage alerts, please set these up with another device here.

You don’t need to do anything, just turn your mobile or tablet on when you land in your destination where Spark roaming has coverage and it will work. Some mobiles turn data roaming off by default, so if you want to use data while roaming, it’s a good idea to check if it’s switched on in your mobile settings. However, we recommended buying a roaming and/or data pack where available if you haven’t done so already.

We will text you our roaming support details, so make sure you keep the message in case you need to call us. Our number is also stored on your Spark SIM and is in the Spark Roaming app. iPads and tablets can’t receive texts so if you would like to receive usage alerts, please set these up with another device here.

You don’t need to do anything, just turn your mobile or tablet on when you land in your destination where Spark roaming has coverage and it will work. Some mobiles turn data roaming off by default, so if you want to use data while roaming, it’s a good idea to check if it’s switched on in your mobile settings. However, we recommended buying a roaming and/or data pack where available if you haven’t done so already.

Firstly, check out our roaming pricing – it might not be as expensive as you think. We also have Value packs and/or Data packs for use in 24 countries, these packs give you the best value for calling, texting and data to make sure you keep connected on your travels.

PLEASE NOTE: Roaming packs start when you start roaming out of New Zealand, so if you purchase it in advance, the 7 day time period won’t start until you are roaming and start using your phone abroad. In order to avoid your pack being consumed outside of your destination you must ensure you purchase your pack immediately before travelling to or once you have arrived in your destination.

Firstly, check out our roaming pricing – it might not be as expensive as you think. We also have Value packs and/or Data packs for use in 24 countries, these packs give you the best value for calling, texting and data to make sure you keep connected on your travels.

PLEASE NOTE: Roaming packs start when you start roaming out of New Zealand, so if you purchase it in advance, the 7 day time period won’t start until you are roaming and start using your phone abroad. In order to avoid your pack being consumed outside of your destination you must ensure you purchase your pack immediately before travelling to or once you have arrived in your destination.

Firstly, check out our roaming pricing – it might not be as expensive as you think. We also have Value packs and/or Data packs for use in 24 countries, these packs give you the best value for calling, texting and data to make sure you keep connected on your travels.

PLEASE NOTE: Roaming packs start when you start roaming out of New Zealand, so if you purchase it in advance, the 7 day time period won’t start until you are roaming and start using your phone abroad. In order to avoid your pack being consumed outside of your destination you must ensure you purchase your pack immediately before travelling to or once you have arrived in your destination.

If you lose your device - or it's stolen - while you're overseas, contact the International Roaming Helpdesk on +64 3 371 0866 straight away to block your SIM.

If you don’t do this immediately, you will be responsible for all calls made or data used on the device until it's blocked. Also, if you have stored any passwords or other important information on your device you should immediately take action to change these.

If you lose your device - or it's stolen - while you're overseas, contact the International Roaming Helpdesk on +64 3 371 0866 straight away to block your SIM.

If you don’t do this immediately, you will be responsible for all calls made or data used on the device until it's blocked. Also, if you have stored any passwords or other important information on your device you should immediately take action to change these.

If you lose your device - or it's stolen - while you're overseas, contact the International Roaming Helpdesk on +64 3 371 0866 straight away to block your SIM.

If you don’t do this immediately, you will be responsible for all calls made or data used on the device until it's blocked. Also, if you have stored any passwords or other important information on your device you should immediately take action to change these.