Thinking about fibre?
Here's what you need to know

Thinking about fibre?
Here's what you need to know

Thinking about fibre?
Here's what you need to know

Ultra-fast Fibre is the future of communication. But what exactly is it? How does it work? What decisions will you need to make?

Find answers to all of these questions and more, right here.

Looking for the lowdown on fibre?

Fibre in a nutshell


What's fibre?

What's fibre?

What's fibre?

Fibre is the new way to connect your broadband and phone line. It can carry stacks of information through fibre optic cables at breakneck speeds so you can do more online, faster and better than ever before.

Fibre is the new way to connect your broadband and phone line. It can carry stacks of information through fibre optic cables at breakneck speeds so you can do more online, faster and better than ever before.

Fibre is the new way to connect your broadband and phone line. It can carry stacks of information through fibre optic cables at breakneck speeds so you can do more online, faster and better than ever before.

It’s the new global standard

It’s the new global standard

It’s the new global standard

As the online world evolves, technology is changing too. Copper lines were designed for phone calls and they’ve evolved to carry broadband. But fibre is faster, clearer and altogether better. That’s why it’s the new global standard for communications.

As the online world evolves, technology is changing too. Copper lines were designed for phone calls and they’ve evolved to carry broadband. But fibre is faster, clearer and altogether better. That’s why it’s the new global standard for communications.

As the online world evolves, technology is changing too. Copper lines were designed for phone calls and they’ve evolved to carry broadband. But fibre is faster, clearer and altogether better. That’s why it’s the new global standard for communications.

How it works

How it works

How it works

Fibre is carried through super lightweight fibre optic cables. Each strand is about the size of a human hair. Hundreds of strands are packed into a cable that can send truckloads of data at the speed of light. That’s why you can do more, faster.

Fibre is carried through super lightweight fibre optic cables. Each strand is about the size of a human hair. Hundreds of strands are packed into a cable that can send truckloads of data at the speed of light. That’s why you can do more, faster.

Fibre is carried through super lightweight fibre optic cables. Each strand is about the size of a human hair. Hundreds of strands are packed into a cable that can send truckloads of data at the speed of light. That’s why you can do more, faster.

Why fibre is better

Why fibre is better

Why fibre is better

Most of the time copper works just fine, but it has its downside. The connection can be slow, especially if there are a lot of people online at the same time. This can result in delays for websites to load or glitches when streaming. With fibre heaps more people can be online at the same time without losing quality.

Most of the time copper works just fine, but it has its downside. The connection can be slow, especially if there are a lot of people online at the same time. This can result in delays for websites to load or glitches when streaming. With fibre heaps more people can be online at the same time without losing quality.

Most of the time copper works just fine, but it has its downside. The connection can be slow, especially if there are a lot of people online at the same time. This can result in delays for websites to load or glitches when streaming. With fibre heaps more people can be online at the same time without losing quality.

Getting NZ fibre-ready

Getting NZ fibre-ready

Getting NZ fibre-ready

New Zealand already has fibre optic cables up and down the country and the government is rolling out even more. In fact 75% of NZ homes and businesses will be fibre-ready by 2019. That’s why your Local Fibre Company (LFC) is busy getting fibre installed in streets and homes in your area.

New Zealand already has fibre optic cables up and down the country and the government is rolling out even more. In fact 75% of NZ homes and businesses will be fibre-ready by 2019. That’s why your Local Fibre Company (LFC) is busy getting fibre installed in streets and homes in your area.

New Zealand already has fibre optic cables up and down the country and the government is rolling out even more. In fact 75% of NZ homes and businesses will be fibre-ready by 2019. That’s why your Local Fibre Company (LFC) is busy getting fibre installed in streets and homes in your area.

Jargon Buster

Jargon Buster

Jargon Buster

New technology often means a whole new language to learn. LFC is just one of the terms you’ll hear quite a bit. To make life easy, we’ve put together a comprehensive Jargon Buster so if you need to tell your LFC from your ONT, jump into the jargon and we’ll bust it.

New technology often means a whole new language to learn. LFC is just one of the terms you’ll hear quite a bit. To make life easy, we’ve put together a comprehensive Jargon Buster so if you need to tell your LFC from your ONT, jump into the jargon and we’ll bust it.

New technology often means a whole new language to learn. LFC is just one of the terms you’ll hear quite a bit. To make life easy, we’ve put together a comprehensive Jargon Buster so if you need to tell your LFC from your ONT, jump into the jargon and we’ll bust it.

Getting connected


Can I get fibre?

Can I get fibre?

Can I get fibre?

The government’s Local Fibre Companies (LFCs) are working to roll out fibre across the country. The four LFCs are Chorus, North Power, Ultra-Fast Fibre and Enable. We also have another Fibre Provider - UnisonFibre. Find out who looks after your area, or use our Address Checker to see if you can get fibre at your place.

The government’s Local Fibre Companies (LFCs) are working to roll out fibre across the country. The four LFCs are Chorus, North Power, Ultra-Fast Fibre and Enable. We also have another Fibre Provider - UnisonFibre. Find out who looks after your area, or use our Address Checker to see if you can get fibre at your place.

The government’s Local Fibre Companies (LFCs) are working to roll out fibre across the country. The four LFCs are Chorus, North Power, Ultra-Fast Fibre and Enable. We also have another Fibre Provider - UnisonFibre. Find out who looks after your area, or use our Address Checker to see if you can get fibre at your place.

What's the installation process?

What's the installation process?

What's the installation process?

When you order fibre, your LFC will book in a visit to help you decide the best installation option for you. Next they’ll connect the fibre cable from the street to your home and lastly, they’ll make sure the wiring inside your home is right for you. Read more in our five steps to getting connected.

When you order fibre, your LFC will book in a visit to help you decide the best installation option for you. Next they’ll connect the fibre cable from the street to your home and lastly, they’ll make sure the wiring inside your home is right for you. Read more in our five steps to getting connected.

When you order fibre, your LFC will book in a visit to help you decide the best installation option for you. Next they’ll connect the fibre cable from the street to your home and lastly, they’ll make sure the wiring inside your home is right for you. Read more in our five steps to getting connected.

How long does it take?

How long does it take?

How long does it take?

If your place isn’t already connected, getting fibre installed is a bit of a process. And with thousands of people jumping on board right now, it can take a while to get connected. Depending on where you live, that could be a few weeks or even a few months. But the end result is totally worth it.

If your place isn’t already connected, getting fibre installed is a bit of a process. And with thousands of people jumping on board right now, it can take a while to get connected. Depending on where you live, that could be a few weeks or even a few months. But the end result is totally worth it.

If your place isn’t already connected, getting fibre installed is a bit of a process. And with thousands of people jumping on board right now, it can take a while to get connected. Depending on where you live, that could be a few weeks or even a few months. But the end result is totally worth it.

Up next: Installation and important decisions

Learn more about getting connected at your place.

Top Fibre questions

You have two options when it comes to a fibre landline. You can get your landline plugged into the fibre equipment at a single location. This keeps things simple and is good for a smaller home, but it does mean your existing phone jacks won’t work any more.

You can also choose integrated wiring, which means connecting up your existing jack points. If you have Sky On Demand or medical alarms plugged in, 'Integrated wiring' is the best option for you.

It’s also important to note that your landline over fibre runs on electricity. So it’s a good idea to have a mobile handy in case of power outages.

Getting Fibre installed can be a complicated process. In an ideal world it only takes a few weeks, but it can take a lot longer. Your delay might be down to one thing or a few, so here’s a breakdown of where things can get held up.

One of the delays right now is simply volume. Thousands of New Zealanders have ordered fibre, which is great, and your LFC and us are working hard to get everyone connected. If you’re already in the queue, you don’t need to do a thing. Your LFC will get in touch when you’re next on the list. We know that waiting can be a pain, and we’re doing everything we can to speed things up our end.

A delay in your fibre connection can often happen around consent. Not all properties need consent – so check that out with your LFC first. If you do need consent, it means getting other people involved and can slow things down. You can speed things up by talking to your neighbours or landlord and making sure they send off those consent forms super fast.

Depending on your home or business, your install options could be an aerial cable, underground pipe, fence, driveway, retaining wall or buried under the garden or pathway. Some options take a bit longer than others – and if you’ve got a tricky cable install, your connection time may be pushed back a bit. Read more about installing your fibre cable.

If you chose integrated wiring it means the install team will need to connect your new fibre cable with all the existing phone jack points at your place. That means you can keep using your extra phones, medical alarms and other devices – but it does take a bit longer. If you do have a medical alarm, make sure you get in touch with the manufacturer to check it’ll work on fibre. Read more about the ins and outs of integrated wiring.

Spark looks after data over fibre lines, but we don't install the lines themselves. If you like, we run the high-speed trains, but someone else needs to put down the tracks.
Every house is different. Your connection team will estimate as close as they can. But if someone has a particularly tricky section or they don’t have the necessary consents it can take longer. A couple of those in a row and it pushes the whole queue back.
Integrated wiring isn’t as complicated as it sounds. It just means that your new fibre cable can be hooked up to all your existing phone jackpoints so you can keep using them. So if you have extra phones, medical alarms, a security system or services like Sky TV, it’s probably a good option for you. But it’s important to let us know you want integrated wiring when you order or it could cost you big dollars later.

If you live or work down a shared driveway or in an apartment or multi-storey building, you’ll need to get consent before you can get fibre installed. If you’re renting your place, you’ll also need consent from the landlord or owner.

Your LFC sends out consent letters to the building owner, body corporate, or your neighbours before getting started on any work. So the time it takes from order to connection depends on how fast they consent to the install. You can speed that up by popping over for a chat and letting them know it doesn’t cost a cent and can even bump up the property value. We’ve got some info to help you with the consents process.

Before you get connected, there are a few important decisions you’ll need to make including wiring in your home, installing the cable, where you put your equipment and whether you should ditch your copper line. Your technician can talk you through your options during the first visit. If the above page hasn’t answered your questions, or if you’re after more detail, please visit our Fibre Help Centre.