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Set up Fibre

Find out how to order and set up Fibre with Spark. 

The following information outlines the process of getting Fibre with Spark. Use the Fibre Pocket Guide for a personalised plan

Sign up to one of Spark's Fibre options when purchasing broadband. Buy a Fibre broadband plan

If you haven't already, check out the points to consider when getting Fibre. Understand fibre

Once you've signed up for Fibre, we'll pass your job to your Local Fibre Company (LFC). They'll work with you to install Fibre in your premises.

Spark looks after data over Fibre lines, but doesn't install the lines. That's done by the Local Fibre Company. Spark will courier the modem to your premises before your installation date. Your LFC will supply other equipment.

If you want integrated wiring in your installation, you can choose this when you place your order.

Note: If you have monitored security or medical alarms, you should check they will still work with a new Fibre connection. Contact your alarm provider for this. 

Find your location below to see which Local Fibre Company will be assigned to install Fibre for you. 

Chorus

Ashburton, Auckland (including Pukekohe, Waiuku, Waiheke), Blenheim, Dunedin, Feilding, Gisborne, Greymouth, Invercargill, Kapiti (including Paekakariki, Raumati, Paraparaumu, Waikanae), Levin, Masterton, Napier and Hastings, Nelson, Oamaru, Palmerston North, Queenstown, Rotorua, Taupo, Timaru, Wellington (including Hutt City, Upper Hutt and Porirua) or Whakatane. 

Chorus website 

Northpower

Whangarei 

Northpower website

UltraFast Fibre

Waikato, Tauranga, Taranaki or Wanganui 

Ultrafast Fibre website

Enable

Christchurch, Kaiapoi, Rangiora and Rolleston

Enable Fibre website

Unison

Parts of Napier, Hastings, Taupo and Rotorua. 

Unison website

You may need consent if the installation may affect others. That could be a neighbour, landlord or your property owner.

As a guide, you'll most likely need consent if you live:

  • Down a right of way (ROW) or shared driveway. Everyone who lives down the right of way or shares the driveway has to give consent. 

  •  In a multi-dwelling unit (MDU) such as a flat or apartment. If you’re in an apartment, the owner of the building has to give consent. Body corporates can give consent on behalf of others living there. If you’re in a multi-storey building, the owner of the building has to give consent.

  • In a rental property. If you rent your home or business, you'll need agreement from the landlord before you order Fibre. When the technician arrives they'll ask you to sign a contract and installation plan. Before you sign, this the landlord must approve the plan before work can continue. 

You can let those affected know to look out for a consent form, which can speed up the process.

You can track the progress of your Fibre order online by entering your order number here Track my Fibre order

You can also view installation dates, scope appointments and tracking references for dispatched modems.

If your LFC is Chorus and you're ready to book the scope and install appointments, you're able to reschedule these appointments in this order tracker.

 

Your LFC will arrange a technician to visit and discuss key decisions, such as where to put equipment. You'll then agree on the installation process.

The technician will look at

  • Where Fibre equipment will be installed, both inside and outside 

  • Whether anything could impact the installation. For example, cutting branches or digging driveways

  • Any non-standard installation requirements such as overhead to underground conversions. These may incur an extra cost. 

There are three pieces of equipment they'll install at your home:

  • External Termination Point (ETP). It's a small box typically installed next to the current copper external termination point. This box will be fixed to an outside wall. 

  • Optical Network Terminal (ONT). The ONT is another small box, attached to a wall inside your house. It's where you'll plug in the new modem and connect your Fibre landline. The ONT should be near at least two power points or a power board. You also need to decide whether you'll keep existing phone wiring and whether you need it near a TV or computer. The installation technician will discuss these options with you. 

  • A Fibre WiFi modem. Spark will courier the modem to you before the installation. Have it to hand when installation work starts. 

Once the installation plan's agreed, the LFC technician will connect the Fibre cable from the street to your premises. This is up to 200m of cabling from the roadside to the house.

You don't need to be home for this. But the contractor may call you if something from the agreed plan needs to change.

The External Termination Point (ETP) is the first piece of equipment to be installed. This is likely to be installed next to the current copper ETP on the outside of the property.

The LFC staff will do their best to minimise impact on grassed areas. If hard surfaces are affected, they'll be resealed. 

Once the outside work is done, the technician will install Fibre inside. You will need to be home for this appointment and it typically takes half a day.

  1. The Optical Network Terminal (ONT) will be installed inside.

  2. If you have requested integrated wiring, a second box will be installed next to your ONT and your internal wiring will be connected to the new Fibre line.

  3. The modem will be connected to the ONT and powered on, a speed test will be completed on site.

  4. Your Fibre is now ready to go 

If you have monitored security or medical alarms, check they still work with your new Fibre connection. You can contact your security or medical alarm installer to do so.

Go to the Understand Fibre page for more information about the Fibre installation process.

Note: Delays in the installation process may occur if more design or build work is required as you go.

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