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Find out how to get Spark Fibre broadband. If you already have Fibre installed and want to sign up to Spark, you can buy a broadband plan and skip ahead to set up your modem
Fibre gets installed by a Local Fibre Company. These companies are Chorus, Ultra Fast Fibre, Enable, Unison and Northpower. Spark will be in touch during your installation. You'll also hear from your Local Fibre Company.
Before you order, check out the Understand Fibre page to see what you need to consider.
Sign up to one of Spark's Fibre options when purchasing broadband. Buy a Fibre Broadband plan
Find out what to consider when getting Fibre. Understand Fibre
Once you've signed up for Fibre, we'll pass your order to your Local Fibre Company. They'll work with you to install Fibre in your premises.
Spark will courier the modem to you before your installation date. Your Local Fibre Company will supply other equipment.
If you already have Fibre connected with a different service provider you can transfer it to Spark. Find out more
Landline and alarm options
Once you’re connected to Fibre, your existing Copper landline will stop working. Your devices won't work in existing phone jackpoints. In order for them to work you can ask for integrated wiring when you order.
This may also affect devices like security or medical alarms, faxes or SKY TV. Contact the provider of the device to check if it's compatible.
If you live down a right of way or in a multi-dwelling unit you'll need to get consent to install Fibre. If you rent you'll also need approval from your landlord. The Local Fibre Company can't proceed until they have the right permission and/or consents.
Please note, the Fibre installation process may take a few weeks or more.
Renting
Important steps
The Local Fibre Company can't start the installation until they get permission from your landlord.
Why Fibre is ideal for homeowners
Down a right of way
Enable
Addresses will be categorised into one of three categories, depending on what build work is required. Enable will either notify or gain consent from all affected landowners on your behalf.
For more information on this, you can visit the Enable Website, https://www.enable.net.nz/property-access/
Chorus
Addresses will be categorised into one of three categories, depending on what build work is required. Chorus will either notify or gain consent from all affected landowners on your behalf.
For more information on this, you can visit the Chorus Website, www.chorus.co.nz/propertyaccess
Category 1 - Low impact |
The work will have minimal lasting effect on the shared access way or right of way. Five days’ notice given to property owners. No objection can be made. |
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Category 2 - Medium Impact |
The work will have some physical impact on the shared access way or right of way. Property owners will be given at least 15 workings days’ notice before work begins. Objections and questions can be submitted via the LFC (Local Fibre Company) website. |
Category 3 - High Impact |
The planned work will have a greater impact on the shared access way or right of way. For category 3 builds, consent is needed from affected property owners. |
Northpower
They’ll get permission on your behalf, but we can’t book any installation appointments until they do.
Unison
They’ll get permission on your behalf, but we can’t book any installation appointments until they do.
UFF
Your Local Fibre Company is UltraFast Fibre. They'll need you to get the permissions on your own. For more information, go to www.ultrafastfibre.co.nz
In a multi-dwelling unit
At the end of the scope appointment, you'll sign one of these agreements. If you're a tenant, you need to ask the landlord for permission before you sign. Read the agreement before the scope appointment to be more prepared.
If you live in Ashburton; Auckland including Pukekohe, Waiuku, Waiheke; Blenheim; Dunedin; Feilding; Gisborne; Greymouth; Invercargill; Kapiti including Paekakariki, Raumati, Paraparaumu, Waikanae; Levin; Masterton; Napier and Hastings; Nelson; Oamaru; Palmerston North; Queenstown; Rotorua; Taupo; Timaru; Wellington including Hutt City, Upper Hutt and Porirua or Whakatane:
If you live in Whangarei:
If you live in Waikato, Tauranga, Taranaki or Whanganui:
If you live in Christchurch, Kaiapoi, Rangiora and Rolleston:
If you live in parts of Napier, Hastings, Taupo and Rotorua:
Track your Fibre order online with the Spark order tracker. Track my Fibre order
If your Local Fibre Company is Chorus you can book appointments in the order tracker.
Unison, Enable, Northpower and Ultrafast Fibre will book appointments on the phone.
Your Local Fibre Company will arrange a technician to visit and look at where to put equipment. This is the scope appointment.Some houses are able to get a scope and installation in one appointment. You'll be informed if this is the case. Find out about a one day installation
The technician will look at:
There are three pieces of equipment they'll install at your home:
A typical layout shows the ONT and router by the TV and extra wiring to a home office.
Points you can discuss with the technician
Once the plan is agreed, the technician will connect the Fibre cable from the street to your land.
You don't need to be home for this. The contractor may call you if something from the plan needs to change.
The External Termination Point (ETP) is the first piece of equipment to be installed.
The staff will do their best to minimise impact on grassed areas. If hard surfaces are affected, they'll be resealed.
The build time and installation appointment should happen within 1-2 weeks after the scope appointment.
There's no need for a technician visit if you already have Fibre installed. If you need a landline, you can follow the Fibre landline set up steps
Otherwise, you can connect your modem to the Fibre box yourself with these steps:
Missing power cable from Chorus ONT
You can request for a power cable to be delivered to your address from Chorus. Go to Chorus - Power cord replacement for ONT
Fibre box lights - Chorus
If Chorus is your Local Fibre Company, the Fibre box will look like one of the examples below:
Chorus - model type 100 and 200
Check the power and optical lights are green, and the correct LAN light is orange. If you don’t see this, make sure you have both the modem and Fibre box plugged in and turned on. If you find the LAN light is green it means the Fibre box or modem are connected at a lower speed. It's best to try a different cable.
Chorus - model type 300
Check the power, and GPON lights are green, the correct LAN light is green, and the LOS light is off. If you don't see this, make sure you have both the modem and the Fibre box plugged in and turned on.
More information on the Chorus fibre box can be found on the Chorus website: My Optical Network Terminal (ONT)
Fibre box lights - other Local Fibre Company
If you're in another part of New Zealand, the Fibre box could look like either of the below:
The power and PON lights should be green, and the appropriate LAN light on green. If you don’t see this, make sure you have both the modem and Fibre box plugged in and turned on.
If the power light is off on the Fibre box, make sure the power cable is connected and plugged into a power point. If the Fibre box has a power switch on it, make sure it’s in the ON position.
Live Chat with us if:
If any of these happen, there may be an issue with the Fibre box, or the Fibre cable to your address.
Modem set up
After the Fibre box is powered on and showing the correct lights you’ll need to check what the lights on your modem are doing. Follow these instructions to set up your modem
Once the outside work is done, the technician will install Fibre inside. You will need to be home for this appointment and it takes between four and six hours. Please be home for the whole day.
If you have a One Day Installation you will also sign your installation agreement at this appointment. Find out more about One Day Installations below.
Some houses are able to get a scope and installation in one appointment. You'll be informed if this is the case. This means you'll only need to stay home once to get connected.
If so, please be at home for the whole day. It will take approximately 4–6 hours. Here's what you can expect:
What you need to do before the appointment
In rare situations, if the technician can't complete the installation on the same day, they can connect everything up inside while you're home. Then, when they come back to do the outside build work you won't need to be home.
If the installation is more complex than anticipated the technician may need to meet you at home a second time.
If you have monitored security or medical alarms, check they still work with your new Fibre connection. You can contact your security or medical alarm installer to do so.
If you have an issue that isn't solved with these steps, please chat with us. Start Live Chat