Ultra Fibre®

Check your address

What type of broadband can I get at my place?

Oh dang, Seems you can't get it.
Best you give us a call on 123, and we can work out what we can do to get you connected.
ticked
Boom, You can get ADSL
ticked
Boom, You can get Ultra Fibre
ticked
Boom, You can get ADSL and Ultra VDSL
ticked
Boom, You can get ADSL and Ultra Fibre
ticked
Boom, You can get ADSL, Ultra VDSL and Ultra Fibre.
Sorry, looks like there's an issue with the address checker. Try again later.
Plase enter your address to continue

80GB

$85
/MONTH

save $10$95

Buy Now Check Address

150GB

$99
/MONTH

save $10$109

Buy Now Check Address

Unlimited Data+

$109
/MONTH

Buy Now Check Address

Unlimited Data+

$99
/MONTH

save $10$109

Buy Now Check Address

We'll throw in


Free modem

With a 12 month contract.
Modem postage and handling fee applies*

+
Free standard connection

Only available
on contract

+

Get top-rated TV shows online and on demand. Get Lightbox half price for six months***

+

Sign up online and we'll add a $125 credit to your Spark account**

$125 Welcome Credit Promotional Offer - Terms and conditions

$125 Welcome Credit only available to new Spark broadband customers who join a 12 month
term before 31st October 2014. A credit of 125 will be applied up front on your account and will be debited
back if your Spark service is disconnected within the first 6 months.

Offer not available in cojunction with any special offers or promotions except Lightbox Half Price
offer, when you buy online.

Offer is non-transferrable and subject to change without notice.

80GB

$55
/MONTH

save $10$65

Buy Now Check Address

150GB

$69
/MONTH

save $10$79

Buy Now Check Address

Unlimited Data+

$89
/MONTH

Buy Now Check Address

Unlimited Data+

$79
/MONTH

save $10$89

Buy Now Check Address

We'll throw in


Free modem

With a 12 month contract.
Modem postage and handling fee applies*

+
Free standard connection

Only available
on contract*

+

Get top-rated TV shows online and on demand. Get Lightbox half price for six months***

+

A credit of $125 will be applied up front on your account**

$125 Welcome Credit Promotional Offer - Terms and conditions

$125 Welcome Credit only available to new Spark broadband customers who join a 12 month
term before 31st October 2014. A credit of 125 will be applied up front on your account and will be debited
back if your Spark service is disconnected within the first 6 months.

Offer not available in cojunction with any special offers or promotions except Lightbox Half Price
offer, when you buy online.

Offer is non-transferrable and subject to change without notice.

80GB

$115
/MONTH

save $10$125

Buy Now Check Address

150GB

$129
/MONTH

save $10$139

Buy Now Check Address

Unlimited Data+

$139
/MONTH

Buy Now Check Address

Unlimited Data+

$129
/MONTH

save $10$139

Buy Now Check Address

We'll throw in


Free modem

With a 12 month contract.
Modem postage and handling fee applies*

+
Free standard connection

Only available
on contract

+

Get top-rated TV shows online and on demand. Get Lightbox half price for six months***

+

Sign up online and we'll add a $125 credit to your Spark account**

$125 Welcome Credit Promotional Offer - Terms and conditions

$125 Welcome Credit only available to new Spark broadband customers who join a 12 month
term before 31st October 2014. A credit of 125 will be applied up front on your account and will be debited
back if your Spark service is disconnected within the first 6 months.

Offer not available in cojunction with any special offers or promotions except Lightbox Half Price
offer, when you buy online.

Offer is non-transferrable and subject to change without notice.

80GB

$85
/MONTH

save $10$95

Buy Now Check Address

150GB

$99
/MONTH

save $10$109

Buy Now Check Address

Unlimited Data+

$119
/MONTH

Buy Now Check Address

Unlimited Data+

$109
/MONTH

save $10$119

Buy Now Check Address

We'll throw in


Free modem

With a 12 month contract.
Modem postage and handling fee applies*

+
Free standard connection

Only available
on contract*

+

Get top-rated TV shows online and on demand. Get Lightbox half price for six months***

+

A credit of $125 will be applied up front on your account**

$125 Welcome Credit Promotional Offer - Terms and conditions

$125 Welcome Credit only available to new Spark broadband customers who join a 12 month
term before 31st October 2014. A credit of 125 will be applied up front on your account and will be debited
back if your Spark service is disconnected within the first 6 months.

Offer not available in cojunction with any special offers or promotions except Lightbox Half Price
offer, when you buy online.

Offer is non-transferrable and subject to change without notice.

Switch to Spark and get treated.

Get set up for free.

Your standard connection & modem are on us.

 

Help when you need it.

Call us anytime. We're always open.

 

NZ run.

Connecting Kiwis is all we do. We don't take orders from overseas.

 

Getting Fibre Installed

Standard installation

Sign up on a 12 month contract and we'll do this for free. There's also a no-contract option which costs $299 for the installation and the Ultra Fibre modem.

The standard fibre installation should suit most New Zealand homes, and requires a technician from your Local Fibre Company to carry out work at your house. They will make sure you understand what's required and won't start any work unless you're happy with what's proposed.

It includes all the work needed to connect your home to the fibre running down the street. This includes:

  • Installing the fibre cable from the street through to your home (up to 200m of cabling from roadside curb to house)
  • Installing and connecting the necessary equipment outside and inside the home (shown in the diagram below)
  • Making sure the fibre service is running and disconnecting the copper broadband

The Local Fibre Company staff will do their best to minimise any impact on grassed areas and if hard surfaces are affected, they will be resealed.

Non-standard installation

You'll need this if your house is more than 200m from the Fibre access point on the street. Or if you decide to install your fibre modem in a different place from the ONT and need additional wiring as a result.

The Local Fibre Company staff will let you know if your place needs a non-standard installation and what that's likely to cost.

Other stuff around Ultra Fibre

 

 

Getting the work done:

You may need to allow a full day for the work to be done and you'll also need to be available on-site as the installation team will be working both inside and outside of your home.

Don't worry though. The installation team will make sure you understand what's required and they won't start any work unless you are happy with what's being proposed.

Equipment:

There are three pieces of equipment you need installed at your home:

  • External Termination Point (ETP) - this will likely to be installed next to the current copper external termination point, which is typically outside your house.
  • Optical Network Terminal (ONT). The ONT is another box, but this time it's attached to a wall inside your house. It's the place where you'll plug in your new modem, so ideally it should be installed where you'll make most use of the internet. For example, near a centrally located TV or computer – the installation team will discuss these options with you
  • A fibre modem - we will courier you the modem before the installation, so you'll just need to have it to hand when the work starts.

Ducting on your property:

If your house was built after 1987 and has underground ducting, there's a good chance the ducting which carries your current phone line can also be used to carry a new Fibre connection. If the house was built before 1987 it's more likely to need new ducting. This means the Local Fibre Company will need to dig a new trench to install it. Installers will do their best to minimise the impact on any grass areas and if hard surfaces are affected they will be resealed. Local Fibre Companies have said they will also attempt to reinstate these areas to the previous standard but this is not guaranteed; especially where specific hard services are used (e.g. matching concrete patina, paving stones).

Renting / Multi Dwelling Units / Right of ways:

If you're renting the property, live in an apartment, unit or in a subdivision where you share the title with other properties, or if you live somewhere where Fibre needs to go over someone else's land to get to your property from the street, please let us know. If they need to dig a trench, the Local Fibre Company will need to gain permission from all of affected landowners and this may take time for them to complete. They will provide all of the necessary paperwork if it's required though.

Things to think about before installation:

  • Where do you want to put Fibre modem? Usually, this would go in the room which will have the most wifi use, but if this room is in different location from the Optical Network Terminal (ONT) you will need to pay for some additional wiring. The installation staff can discuss this with you.
  • We'd encourage you to review the Chorus end user terms before you order fibre as you will need to agree to these terms during the order process and you will also need to sign a copy of these terms on the day of installation and before the technician can start work at your property. Learn more.

What to expect on the day:

An installer will arrive at your home between 8am and 11am and talk you through what work's required to get your fibre connection up and running. This includes:

  • Talking through the installation and any work that needs to be done to your property.
  • Agreeing to your Local Fibre Company's End user terms. View terms.
  • Setting up the Fibre equipment – we will courier the modem before your installation date and other equipment will be supplied by the Local Fibre company.
  • Connecting your fibre, wifi modem and checking to see that you can get online.

 

 

 

  1. How fast are the Ultra Fibre plans?

    With Ultra Fibre 30, the service has the ability to deliver Fibre speeds up to 30mbps downstream and 10mbps upstream. Ultra Fibre 100 has the ability to deliver Fibre speeds up to 100mbps downstream and 50mbps upstream. However, upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.

  2. What if I have a monitored alarm or SKY TV?

    For an initial period, likely most of 2013, Spark will continue to run voice services over a copper connection. We will give 30 days' notice before transitioning voice services to Fibre. When we move your voice services to Fibre we will disconnect your copper line. This will affect the functionality of services such as medical and monitored alarms that use the copper connection to communicate with emergency services, so please make sure any equipment is moved to Fibre before the copper is disconnected.

  3. How does scheduling my installation work?

    We will submit your desired appointment date and time to Local Fibre Company who will perform the installation. If this date/time is not possible we will let you know and request a new appointment. The installer usually arrives between 8am and 11am and you will need to be home on the day you choose.

  4. What Fibre plan is right for me?

    Spark Ultra Fibre 30 offers theoretical downstream speeds up to 30Mbps and upstream of up to 10Mbps. If you are a heavy internet user and want the fastest theoretical downstream and upstream speeds available, you may want to consider the Spark Ultra Fibre 100 plan which provides theoretical downstream speeds up to 100Mbps and upstream speeds of up to 50Mbps. However, as upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors

  5. Who are the Local Fibre Companies?

    There are four Local Fibre Companies (LFCs) rolling out fibre across New Zealand: Chorus, North Power, Ultra Fast Fibre and Enable. View our coverage map. We will be partnering with Chorus for the initial launch of our Ultra Fibre products but we will continue to work with the other LFC's across the country as well.

  6. Can you tell me a little more about what impacts speed?

    The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video. Content such as web pages and videos are stored on 'content servers' so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed. If connecting via WiFi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours' Wi-Fi connection. The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter Other hardware and software components can also limit the processing of bandwidth and thus your speed. The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using Wi-Fi. For example, a Cat5e is a high-quality copper cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.

 

 

 

  • A 12 month contract applies for a free modem and standard fibre connection for residential customers
  • Early termination fees applies of $299 on a 12 month contract. Subject to any minimum term or notice period (where an early termination fee may apply), charges will stop 30 days after we receive your notice to terminate a Service, unless we agree that charges will stop earlier. Home Package, Broadband and Residential Terms and Conditions apply.
  • Moving House - No early termination fee applies provided you connect Spark Ultra Fibre at your new house and enter into a new fibre contract for 12 months. A moving house fee may apply. Please note we can't guarantee that you will be able to get fibre at your new house as fibre is not available in all locations.
  • Fibre availability

    - There are a number of factors that can affect whether or not you can get Spark Broadband at your premises or the stability and performance of your Spark Broadband connection. Sometimes further checks are required before we can know if you can get Spark Broadband. In some situations, for example with complex Fibre installations, we will not be able to confirm whether you can get Spark Broadband until we, our contractors or agents have commenced installation. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your connection line has been tested.
  • Speed expectations

    - Upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors. More information on broadband speed.
  • Copper for phone line

    - Copper for phone line - When you move to broadband over fibre Spark will continue to run voice services over a copper connection. When we launch our fibre voice service we will contact you to migrate your voice service to fibre. We will give a minimum 30 days' notice before transitioning voice services to fibre. We are endeavouring to ensure the initial install minimises any additional work needed for a later migration and in most cases a technician will be able to complete the switch over at the External Termination Point (on the outside of your property) however in some cases we may require internal access. If, after making all reasonable attempts to contact you, we cannot arrange access we will charge you for the additional copper phone line.
    IMPORTANT: When your land line voice services are moved from the existing copper based voice service to Spark's fibre product you will only be able to make land line calls over Spark's network. This means that if you currently use another service provider to make your toll calls you will no longer be able to do this and any toll calls you make will be charged to your Spark account. Also, certain voice features may work differently. This may also impact the functionality of services such as monitored or personal medical alarms that use the copper connection to communicate with emergency services. Please ensure that when your voice service is moved to fibre, any equipment connected to the Optical Network Terminal voice port is immediately tested for compatibility. We will be in touch with more information before your voice services are moved to help you do this.
  • Spark's Terms and conditions apply
  • We encourage you to review the end user terms provided by your, company, before your installation date as you will need to agree to these before the work starts. View terms.

 

 

If you live in an area that already has (or soon will have) fibre installed, and you're keen on getting it connected at your place, it's important to consider a few things before you sign up.

The Street -

First, the 'Local Fibre Company' (LFC) in your area needs to have finished laying the Fibre. We are working with all LFCs to make sure our customers can connect to all four LFC networks throughout New Zealand. Check if you can get Spark Ultra Fibre at your house.

Your Property -

Once you've decided you'd like to have Fibre installed, a new cable needs to be run from the street to your home or business. If it's possible, the LFC will use existing pipes to your property but if they can't do that, a new pipeline may have to be laid. Find out more under installation

Connecting your property -

Once at your home, the fibre cable will need to enter your property and connect to an 'Optical Network Terminal' (ONT). Your fibre modem will connect to the ONT in the same area, or a cable can be run from the ONT to where you want the modem placed, for instance, next to your TV (additional wiring might incur a cost). Once installed, the ONT cannot be moved around your property as the Fibre will be connected directly onto it. If you are renovating or building, your Local Fibre Company can provide guidance on underground cabling and internal wiring.

Speed at your property -

We work hard to ensure our broadband service has the optimal speeds available and that they are consistent throughout the day. Your connection speed determines how quickly you can access content over the internet. Find out more by watching our short video. For comprehensive information on internal wiring please visit the NZ Telecommunications Forum.

Existing Equipment at your property -

If you currently have equipment at your property that uses the internet (such as alarm systems, faxes and medical alarms), you will need to ensure they can work over a new fibre connection. We are already working on fibre products that will make it easier for existing equipment to run over fibre.

Naked Broadband

Naked Broadband means you no longer have a landline. This means if you used to have a home phone, it will stop working and you will not be able to call 111 emergency services. As such we strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies.

If you currently have an active landline phone any features such as voicemail and caller display will be deactivated when you change to Naked Broadband

Services that use a landline phone line, such as medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs are incompatible with Naked Broadband.

The Street -

First, the 'Local Fibre Company' (LFC) in your area needs to have finished laying the Fibre. We are working with all LFCs to make sure our customers can connect to all four LFC networks throughout New Zealand. Check if you can get Spark Ultra Fibre at your house.

Discount with eligible mobile:

If you have an eligible Ultra Mobile plan that is billed on the same account, you will receive a discount off your Naked Broadband service, If the eligible mobile is removed from the account the Naked Broadband Credit will be stopped Eligible Ultra Pay Monthly mobile plans start from $39 per month, for plan detail see http://www.spark.co.nz/paymonthly/.

Each validated Ultra Pay Monthly mobile plan may only be registered to one Naked Broadband plan.

Broadband

Broadband is not available in all areas, factors such as distance from our equipment or the network's capacity, means we may be unable to deliver Spark Broadband to a specific address.

Broadband minimum payment

Charging for Spark Broadband commences once service is connected to our network.

A 30 day minimum payment applies to Naked Broadband. If you change or remove your package within 30 days you will still be charged for the full month.

Home Package, Broadband and Residential Terms and Conditions apply.

Data allowance

Extra data is charged at $1.00 per GB on the 80GB plans or 50c per GB on our 150GB plan. Or, if you prefer you can choose to limit your speed once you reach your monthly allowance and you'll never pay any extra for data. Unlimited Data customers don't have to worry about what to do when they reach their data allowance, because they don't have a data cap. Customers on the Unlimited Data plan may be subject to traffic management policies at certain times, for more information see here: http://help.spark.co.nz/app/answers/detail/a_id/35404

Contract term

If you choose to sign up with Spark Broadband on a 12 month contract, and your service is disconnected prior the completion of that minimum contract period, you will be charged an early termination fee of $299.

When you sign up with Spark Broadband on a no term contract, you will not have to pay an early termination fee, but you will still be subject to the 30 day minimum payment term.

Spark is moving to online billing – as part of moving to Naked Broadband we ask that you ensure you are set up for online bill in your 'My Spark' account. We may be unable to deliver Spark Broadband to a specific address.

Broadband minimum payment

Charging for Spark Broadband commences once service is connected to our network.

A 30 day minimum payment applies to Naked Broadband. If you change or remove your package within 30 days you will still be charged for the full month.

Home Package, Broadband and Residential Terms and Conditions apply.

Data allowance

Extra data is charged at $1.00 per GB on the 80GB plans or 50c per GB on our 150GB plan. Or, if you prefer you can choose to limit your speed once you reach your monthly allowance and you'll never pay any extra for data. Unlimited Data customers don't have to worry about what to do when they reach their data allowance, because they don't have a data cap. Customers on the Unlimited Data plan may be subject to traffic management policies at certain times, for more information see here: http://help.spark.co.nz/app/answers/detail/a_id/35404

Contract term

If you choose to sign up with Spark Broadband on a 12 month contract, and your service is disconnected prior the completion of that minimum contract period, you will be charged an early termination fee of $299.

When you sign up with Spark Broadband on a no term contract, you will not have to pay an early termination fee, but you will still be subject to the 30 day minimum payment term.

Spark is moving to online billing - as part of moving to Naked Broadband we ask that you ensure you are set up for online bill in your 'My Spark' account

Speed: Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more.

+ Unlimited data means you never have to worry about going over your data cap. Customers on the Unlimited data plan may be subject to traffic management policies at certain times of the day.

* Free modem and standard fibre installation on a 12 month contract. There is a no contract option available at $299. Modem postage and handling fee applies.

Availability: There are a number of factors that can affect whether or not you can get Spark broadband at your premises as well as the stability and performance of your Spark Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.

** Sign up for broadband online and score a $125 Account Credit with a 12 month contract only. Terms and conditions

*** "Six months" half price offer is 6 Lightbox billing periods of 30 days each at $7.50. Standard Lightbox charge is $15 per 30 days.

Shopping Online With Spark

Safe and secure

We use SSL 128-bit encryption. So your personal stuff stays safe.

Online only deals

When you buy online it's a special deal. You can't get it in stores or over the phone.

24 hour confirmation

We'll turn your order around in under 24 hours. And email to let you know.