1. Enter your address to see what broadband you can get

2. Choose how much monthly data you want

3. Landline or go Naked?

Learn more
Landline
Go Naked

4. Here are the plans right for you

Still not sure? Help me choose

We'll keep the upgrade hassle-free


What happens on connection day

A team from your local fibre company will sort out any physical work and wiring. And check you're good to go.


Your internet stays on. No downtime

We can hook you up to copper ADSL or VDSL broadband while you wait for the switch to fibre.


Free standard upgrade

Sign up for 12 months and standard installation is free and we'll throw in a high-spec modem free too. ($9.95 postage and handling applies)

What happens with fibre installation?

There are now several ways to connect fibre so installation is easier than ever before. Once you've ordered fibre, your Local Fibre Company will be in touch to make an appointment. Along the way, if there are any issues you can call our dedicated Spark Fibre Customer Care team.

There's a simple 3 steps process we follow:

Assess: At this appointment the LFC will assess your property and you'll discuss and agree any work required to connect fibre from the street to your house. They won't move to the next phase unless you are happy with what is proposed.

Build: This is the next phase. The LFC team come back for any physical work that's required. It could be mounting the fibre cable to a fence, digging a trench for it or running it in as an overhead cable. (You will have discussed this in the 'assess' meeting).

Connect: The final step. An LFC technician sets up the fibre equipment and sorts out any wiring outside and inside the house. They'll also test the connection and make sure you're good to go. In lots of cases, Build and Connect happen at the same time.

When you sign up for broadband with us, we’ll throw in


Connection

Sign up with Spark for 12 months, and a standard connection and new WiFi Modem is free. $9.95 delivery fee applies.*


Added Extras

Including a premium email account and McAfee PC security.


Spark Thanks

$11 Movie tickets and combo upgrades, pre sale access to concerts and more! Learn more


Fast ADSL

The broadband standard in NZ. Fast internet over your copper phone line. Easy to install and great for everyday use such as browsing and email.


Faster VDSL

Like ADSL broadband, this uses your copper phone line but gives you more speed. Straightforward to install, gives better performance for video streaming or online gaming.


Fastest Ultra Fibre

A huge jump in performance, Fibre is available at multiple speeds, all of them fast. Perfect if you have some big internet users at home. Takes a bit more work to install but it’s worth it.

What does ADSL and VDSL mean?

It’s a fancy acronym that doesn’t mean too much to most people! But it’s the name of each technology. Asymmetric Digital Subscriber Line and Very-high-bit-rate Digital Subscriber Line… so now you know. Both technologies use the copper line network (like a traditional home phone line).

Fibre is the newest technology and uses fibre optic cables.

How fast is ADSL broadband?

It has been the standard in NZ for a long time and, depending on the quality of your lines, gives download speeds of up to 24Mbps and upload speeds of 1Mbps. The national average is about 1Mbps upload and 10Mbps download. This is plenty for the basics like emailing, surfing the net and checking social networks.

When you say unlimited plans – do you really mean unlimited? Really?

We sure do. It’s all you can eat broadband. So get online and munch away!

Can I keep or choose my phone number?

As long as you are in the same area you can keep your current number and if you prefer you can pick a new one. Otherwise we can simply allocate one for you.

How much faster is VDSL broadband?

Heaps faster than ADSL! Depending on your line quality, you could get download speeds of up to 70Mbps and upload speeds up to 10Mbps. There are a number of factors involved such as the condition of the copper cables and the distance from the nearest cabinet. The closer you are to the cabinet – the better.

Should I choose VDSL or Ultra Fast Fibre? (Ultra Fast Broadband)

If you can get both at your address then you should consider fibre. It uses fibre optic cabling instead of copper which means the speeds are more consistent and faster. Fibre is a little trickier to install than VSDL, but it’s worth it.

Is it easy to install VDSL and how much does it cost?

It’s super easy! When you order VDSL you can let us know the date and time you'd like to have it connected. It will require a technician to visit your property to install a master splitter and new master jack point in your home. Don’t worry – it may sound complicated but it’s not and should only take 1-2 hours. You’ll need to be at home during this time to make sure you’re happy with what’s going on.

We have a range of VDSL plans and when you sign up to a 12 month contract standard installation and a top-spec modem is free too.

Do I need a new modem?

We’ll send you a high spec compatible Wi-Fi modem before the installation date and you'll need to have this on hand when the work starts. The modem will then be connected to the new VDSL jack point. So ideally, the jack point and modem should be installed where you'll make most use of the internet; for example, next to a centrally located TV for game consoles or in an office for desktop computers.

Sign-up with Spark for 12-months and the modem is free!

What if my speed isn’t any faster than ADSL?

Once VDSL has been installed, a technician will fine-tune the new service. While this is going on there could be some variability in how your connection performs. After 10 days, if the speed is not consistently better than 15Mbps download, and we aren't able to improve things, you can switch back to standard ADSL at no extra charge or penalty.

How fast is Ultra Fast Fibre? (Ultra Fast Broadband)

Super fast, way fast, ultra fast even! Ok, that’s a bit cheesy, but you get the point! Our base Fibre plans start at 3 times faster than ADSL and we have a range of speeds up to 200Mbps download and 20Mbps upload.

If you live in Dunedin, Ultra Fibre Gigatown can provide a blazing 1000Mbps download and 500Mbps upload Awesome!

These speeds are maximums and like VDSL, actual speeds will be affected by various factors including time of day, NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.

Should I choose Ultra Fast Fibre or VDSL Broadband?

If you can get both at your address then you should consider fibre. It uses fibre optic cabling instead of copper which means the speeds are more consistent and faster, so it’s perfect if you have multiple devices and users in the same house hold.

With fibre you may need consent from neighbours or property owners. Installation involves laying new fibre optic cables so you will need to make time for a site assessment and then allow a full day for installation. So there is a little more involved but actually, it’s pretty straight forward.

Will Fibre effect my monitored or medical alarm?

When we connect you to Fibre we will disconnect your copper phone line (if you have one) and replace it with a fibre based phone service (or no phone service if you go Naked).

This may affect the functionality of services such as medical and monitored alarms, faxes or set top boxes that use the existing copper phone connection to communicate.

Please make sure any equipment is compatible with a Fibre landline by contacting the manufacturer or arranging for a test call at the point of installation.

Your Ultra Fast Fibre service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it (such as your phone line*) may stop working unless you have battery backup in your home.

You should check with the provider of existing services such as fax, security alarms, medical alarms, EFTPOS, payTV connections to make sure they will operate with this service.

*You won’t be able to make 111 emergency calls from a phone line that runs on your fibre service if there is a power outage.

What’s the story with getting Ultra Fast Fibre is installed?

Installing fibre to your house involves physically connecting a fibre optic cable to your property from the roadside. There are a few ways that fibre can be laid to your house (such as surface mounting, digging a trench, underground cabling or through your aerial cables), and the Local Fibre Company (LFC) technician will choose the best option for your property.

If you are not the owner of the property or share access to the property (i.e. a right of way, apartment or flats) you will need written consent from the owner and/or neighbours before installation begins. Your LFC can help with the consenting process.

We will submit your desired appointment date and time to the LFC who will perform the installation. If this date/time is not possible we will let you know and request a new appointment. The installer usually arrives between 8am and 12pm if you select a morning preference or between 12pm and 5pm if you select an afternoon preference and you will need to be home on the day you choose.

What to expect on the day

  • An installer will arrive at your home and talk you through what work's required to get your fibre connection up and running, including any work that needs to be done to your property.
  • The technician will complete external and internal wiring, and physical setup, then test the connection to make sure you’re good to go.
  • You’ll need to agree to your Local Fibre Company's End user terms first. View terms.

Standard Fibre installation

The standard fibre installation should suit most New Zealand homes and requires a technician from your LFC to carry out work at your house. They will make sure you understand what's required and won't start any work unless you're happy with what's proposed.

Sign-up on a 12 month contract and we'll do this for free. There's also a no-contract option which costs $299 for the installation and the Ultra Fast Fibre modem.

The Local Fibre Company staff will let you know if your place needs a non-standard installation and what that's likely to cost before they start any work.

If you require your fibre landline service to be connected to your existing premise wiring and jackpoints you will need to stipulate this when you order the service. This will allow you to continue to use any devices that are connected to the home jackpoints such as extra phones monitored alarms, faxes, and set top boxes. The cost to do this wiring work is $49.

Non-standard installation

You'll need this if your house is more than 200m from the Fibre access point on the street (such as down a right-of-way), if you live in an apartment or block of flats, or if any additional wiring is required as a result of a non-standard request inside the house.

The Local Fibre Company staff will let you know if your place needs a non-standard installation and what that's likely to cost before they start any work.

If you require your fibre landline service to be connected to your existing premise wiring and jackpoints you will need to stipulate this when you order the service. This will allow you to continue to use any devices that are connected to the home jackpoints such as extra phones monitored alarms, faxes, and set top boxes. The cost to do this wiring work is $49.

Sign-up with Spark for 12-months and a top-spec Modem is coming your way. Free. We have two models, which one you get depends on your connection.

If you prefer to use your own modem you can do that too, check our help section for compatibility and settings.

Spark Modem for ADSL, VDSL, Ultra Fibre 30 and Ultra Fibre 100 customers

  • Spark HG630b Modem
  • WiFi 802.11b/g/n (2x2) wireless networking
  • Up to 150Mbps for connected devices (over WiFi)
  • 1 x ADSL/VDSL Port
  • 1 x Gigabit Ethernet WAN Port for connecting to Fibre
  • 4 x 100 Megabit Ethernet Lan Ports
  • 1 x USB 2 port supporting external hard drives or a printer
  • DLNA media sharing
See more details

Spark Modem for Ultra Fibre 200, and Ultra Fibre Gigatown customers

  • Spark HG659b Modem
  • WiFi 802.11b/g/n @ 2.4GHz wireless networking
  • WiFi 802.11ac @ 5.0GHz wireless networking
  • 1 x ADSL/VDSL Port
  • 1 x Gigabit Ethernet WAN Port for connecting to Fibre
  • 4 x Gigabit Ethernet Lan Ports
  • 2 x USB 2 port supporting external hard drives or a printer
  • DLNA media sharing
See more details

Some more detail on installing Ultra Fast Fibre

Equipment

There are three pieces of equipment you need installed at your home:

  • External Termination Point (ETP) - this will likely to be installed next to the current copper external termination point, which is typically outside your house.
  • Optical Network Terminal (ONT). The ONT is another small box, but this time it's attached to a wall inside your house. It's the place where you'll plug in your new modem, it’s also where your fibre landline will be connected. There are a number of considerations as to what the best location will be for the ONT. These include access to power points, whether you wish to continue to use your existing phone wiring for fibre landline therefore requiring proximity to an existing jackpoint. For internet use where you'll make most use of the internet, perhaps near a centrally located TV or computer. The installation team will discuss these options with you.
  • A fibre Wi-Fi modem - we will courier you the modem before the installation, so you'll just need to have it to hand when the work starts.

Ducting on your property

If your house was built after 1987 and has underground ducting, there's a good chance the ducting which carries your current phone line can also be used to carry a new Fibre connection.

If the house was built before 1987 it's more likely to need new ducting. This means the cable will be surface mounted, or a trench will need to be dug to install the ducting. The trench may be dug by the Local Fibre Company, or they may ask for you to organise this yourself. This will be determined at the time of the install. Installers will do their best to minimise the impact on any grass areas and if hard surfaces are affected they will be resealed. Local Fibre Companies have said they will also attempt to reinstate these areas to the previous standard but this is not guaranteed; especially where specific hard services are used (e.g. matching concrete patina, paving stones)

Things to think about before installation

Where do you want to put your ONT and new WiFi Fibre modem? Ideally these should go in a central room close to a powerpoint, in a central location for good Wi-Fi coverage and close to a jackpoint if you wish to continue to use your premise wiring for fibre landline. If finding a spot that meets all your needs is tricky you may need to pay for some additional wiring. The installation staff can discuss this with you in more detail.

We encourage you to review the end user terms provided by your, company, before your installation date as you will need to agree to these before the work starts. View terms.

Who are the Local Fibre Companies?

There are four Local Fibre Companies (LFCs) rolling out fibre across New Zealand: Chorus, North Power, Fast Fibre and Enable.

Can you tell me a little more about what impacts Fibre speeds?

The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video. Content such as web pages and videos are stored on 'content servers' so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed. If connecting via WiFi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours' WiFi connection. The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter. Other hardware and software components can also limit the processing of bandwidth and thus your speed. The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using WiFi. For example, Cat 5e is a high-quality network cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.

Availability

Broadband is not available in all areas. Factors such as distance from our equipment or the network's capacity, means we may be unable to deliver Spark Broadband to a specific address.

Sometimes further checks are required before we can know if you can get Spark Broadband. In some situations, for example with complex Fibre installations, we will not be able to confirm whether you can get Spark Broadband until we, our contractors or agents have commenced installation. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your connection line has been tested.

Data allowance

Extra data is charged at $1.00 per GB on ADSL & VDSL plans and $2.00 per GB on Fibre plans. Or, if you prefer you can choose to limit your speed once you reach your monthly allowance and you'll never pay any extra for data.

Unlimited Data customers don't have to worry about what to do when they reach their data allowance, because they don't have a data cap.

Speeds

Upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.

More about speeds.

Calling costs and plans

Our broadband + landline plans require you to have your broadband, landline and toll calling all with Spark.

National calling

Applies to direct dial voice calls from your home line to landlines in New Zealand, all calls are for up to 2 hours, after 2 hours you will be charged 24c per minute. Excludes calling cards 059, 0161, premium numbers (0900 and any International equivalent), calls made via Home 0800 or International 0800.

Mobile calling

Applies to calls made to standard New Zealand mobiles and calls for up to 2 hours, after 2 hours you will be charged 0.39c per minute. Does not include calls to mobiles of overseas visitors roaming in New Zealand.

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy.

Naked Broadband

Naked Broadband means you no longer have a landline. This means if you used to have a home phone, it will stop working and you will not be able to use it to call 111 emergency services. As such we strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies.

If you currently have an active landline phone any features such as voicemail and caller display will be deactivated when you change to Naked Broadband.

Services that use a landline phone line, such as medical alerts, monitored home alarms, faxes, the interactive features of SKY digital or PABXs are incompatible with Naked Broadband.

Contract terms

Charging for Spark Broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.

12-month contracts

A 12 month contract applies for a free modem and standard fibre connection for residential customers

If you choose to sign up with Spark Broadband on a 12 month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199 if you have ADSL Broadband, or $299 if you have VDSL or Fibre Broadband.

If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply. Please note we can't guarantee that you will be able to get fibre at your new house as fibre is not available in all locations.

6-month contracts

If you choose to sign up for ADSL Broadband, you have the option of a 6 month contract. This includes a free standard connection, but you’ll need to supply your own modem.

If your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $99.

No-term contracts

When you sign up with Spark Broadband you may be offered a no-term contract. You will not have to pay an early termination fee under this contract.

Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your package within 30 days you will still be charged for the full month.

Online billing

Spark is moving to online billing, so we ask that you ensure you are set up for an online bill when you sign-up for broadband.

Full terms & conditions

Please see full terms and conditions for further details. Home Package, Broadband and Residential Terms and Conditions apply.

The fine print

^ Availability: There are a number of factors that can affect whether or not you can get Spark Broadband at your premises as well as the stability and performance of your Spark Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.

† Speed: Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more

‡ Welcome credit: Sign up for broadband online on a 12 month contract and score a Welcome Credit. Terms and conditions

* Free modem and standard connection: Available on a 12-month contract only. A 6 month contract is available for ADSL broadband which includes free standard installation but you will need to provide your own modem. There is a no contract option available but installation and modem costs may apply. Additional charges may apply for non-standard installations. $9.95 modem postage and handling fees apply.

Spark Home Package, Broadband and Residential Terms and Conditions apply.