Modem device help

Find help with setting up and using your modem. Select your modem to view its help guides.

Current Spark modems


Spark Smart Modem 3

Spark Smart Modem 2

Spark 5G Smart Modem

Previous Spark modems


Spark Smart Modem

Suitable for use with Fibre on all Spark Fibre plans. Copper (VDSL/ADSL) on all Spark copper plans.

View user guides

Huawei B618 Fibre

Huawei B618 Wireless

Huawei HG630B

Huawei HG659b

Huawei B315s

Bring your own modem

If you have a modem you didn't buy from Spark and you want to use the Spark network to connect to the internet, first check whether it's compatible with your plan. Check modem compatibility

Then find out what settings to use. Check your modem's user guide to make sure the settings will work with Spark's broadband. Go to Set up non-Spark modem help

If you have any questions, you can message our team to provide you with the right recommendations. Message us