Voicemail answers calls to your Spark mobile or landline when you can't. Callers can listen to your greeting and leave a message in your mailbox.
To listen to your messages you'll need your mailbox number and a PIN. Your mailbox number is your phone number with area code, but without the zero at the front. For example, if your phone number is 04 123 4567 your mailbox number is 41234567. You'll choose a PIN when you first set up your voicemail.
When you're in the voicemail menu, voice prompts will guide you what to do. If you're not sure what to do next, wait for the menu to replay. You can press 0 at any time to get help.
Your mailbox can hold up to 237MB, which is around 1000 messages. Each message can be up to five minutes long. Once your mailbox is full callers won't be able to leave any more messages. It's a good idea to clear them regularly, including your deleted messages.
New, saved and deleted messages are automatically deleted permanently after one year. This timer will reset if you move a message between the saved and deleted folders.
If you have voicemail on a mobile you can also use the Spark Voicemail app. In the app you can have your voicemail messages transcribed into text or listen to the audio.
Find out more about the Spark Voicemail app