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BUSINESS
ASSISTANT &
RECEPTIONIST

An answering service that does more than take messages.

Business Assistant

Business Assistant is the perfect solution for any business that needs calls answered even when they’re busy.

All calls that reach your company's mobile voicemail are diverted and answered personally. Your customers are greeted with your company's name, 24 hours a day, seven days a week. They're then prompted for a contact name, message and contact phone number. Messages are dispatched to you via text or email within 30 seconds of the caller hanging up.

The way calls are answered can be tailored by your business.

There are three options for Business Assistant:

  • Business Assistant Basic: 20 minutes of calling answered per month, for a monthly charge of $30 (excl GST). Once the monthly allowance of minutes is reached, any additional minutes of call answering are charged at $2 excl GST per minute.
  • Business Assistant Lite: 50 minutes of calling answered per month for a monthly charge of $75 (excl GST). Once the monthly allowance of minutes is reached, any additional minutes of call answering are charged at $2 excl GST per minute.
  • Business Assistant Plus: 100 minutes of calling answered per month, for a monthly charge of $150 (excl GST). Once the monthly allowance of minutes is reached, any additional minutes of call answering are charged at $2 excl GST per minute.

Need a little more? Check out Business Receptionist.

Business Receptionist

Business Receptionist provides professional customer service for any busy office without a receptionist.

Calls are met personally and professionally in the company name. Customers can be given information such as company personnel lists, website address, email details and branch locations.

The receptionist can also transfer calls to another person or take messages and send them to one or more destinations (groups of contacts). They can collect information from your customers, take orders and bookings and dispatch jobs.

The service is available 24 hours a day, seven days a week. You can use it to suit your business needs, for example:

  • Permanent receptionist between 8am and 5pm
  • Call overflow on busy days
  • After hours calls only

Pricing for Business Receptionist:

  • Business Receptionist Plus: $150 (excl GST) per month. This includes 75 minutes of inbound calling answered or outbound calling made by the Spark team (excluding inbound calls transferred to another party). Once the monthly allowance of minutes is reached, any additional minutes are charged at $2.50 excl GST per minute.

Important things to know

  • You can get Business Assistant if you have a Spark Pay Monthly mobile plan. Business Receptionist can be purchased without any other Spark products.
  • Calls answered by the Spark team will be recorded for training and quality assurance purposes. Callers will hear a message letting them know before the call is answered. 
  • For each call there is a minimum one minute charge. After the first minute, calls are charged by the second.
  • See the terms and conditions