If your mobile or SIM gets lost or stolen, contact us and we can block your phone on Spark's network immediately, and from all networks within 24 hours. If you find your mobile or SIM, we can unblock it within one working day of you letting us know. You should report any theft to the Police.
If you opted for our Mobile Insurance when you bought your mobile, you’re covered for loss or theft whether you are overseas or home in New Zealand.
If you’re travelling overseas and your mobile or SIM gets lost or stolen, you can contact Spark at any time by dialling the international numbers on our Contact Us page.
If you have lost your mobile device and/or SIM card, call us on one of the numbers below:
- Monday to Friday, 8am to 6pm - call 126
- After hours - call 125
We will put call, text, and data blocks on your mobile connection so other people can’t use it. If only your mobile has been stolen, you can also visit a Spark Store and we can make sure it’s blocked. You’ll just need to provide a proof of purchase. Find a Spark Store