If you have lost your mobile device and/or SIM card, call us on one of the numbers below:
We will put call, text, and data blocks on your mobile connection so other people can’t use it.
If only your mobile has been stolen, you can also visit a Spark Store and we can make sure it’s blocked. You’ll just need to provide a proof of purchase.
If you have lost your mobile device and/or SIM card, call us on one of the numbers below:
We will put call, text, and data blocks on your mobile connection so other people can’t use it.
If only your mobile has been stolen, you can also visit a Spark Store and we can make sure it’s blocked. You’ll just need to provide a proof of purchase.
If you have lost your mobile device and/or SIM card, call us on one of the numbers below:
We will put call, text, and data blocks on your mobile connection so other people can’t use it.
If only your mobile has been stolen, you can also visit a Spark Store and we can make sure it’s blocked. You’ll just need to provide a proof of purchase.
If you’re travelling overseas, you can contact Spark at any time by dialling the international numbers on our Contact Us page.
If you’re travelling overseas, you can contact Spark at any time by dialling the international numbers on our Contact Us page.
If you’re travelling overseas, you can contact Spark at any time by dialling the international numbers on our Contact Us page.
Mobile phone numbers are linked to individual SIM cards. So if you need a new SIM card, we can set it up so you get to keep current phone number. Just call us on 0800 BUSINESS and we can do a SIM swap for you.
Any data and contacts saved to your SIM card can only be retrieved if you have the card. If you do locate your SIM card, or have it returned to you, bring it into a store and they can also transfer the contents to your new SIM card.
Mobile phone numbers are linked to individual SIM cards. So if you need a new SIM card, we can set it up so you get to keep current phone number. Just call us on 0800 BUSINESS and we can do a SIM swap for you.
Any data and contacts saved to your SIM card can only be retrieved if you have the card. If you do locate your SIM card, or have it returned to you, bring it into a store and they can also transfer the contents to your new SIM card.
Mobile phone numbers are linked to individual SIM cards. So if you need a new SIM card, we can set it up so you get to keep current phone number. Just call us on 0800 BUSINESS and we can do a SIM swap for you.
Any data and contacts saved to your SIM card can only be retrieved if you have the card. If you do locate your SIM card, or have it returned to you, bring it into a store and they can also transfer the contents to your new SIM card.
Report any lost or stolen mobile devices and SIM cards to the Police. In New Zealand, you can do this by either calling or visiting your local police station. If you are overseas, please check the internet or a local phone book for contact details.
The police will provide you with an incident report, this will be required if you want to make an insurance claim. They will also be able to advise you if someone finds your phone and hands it in.
Report any lost or stolen mobile devices and SIM cards to the Police. In New Zealand, you can do this by either calling or visiting your local police station. If you are overseas, please check the internet or a local phone book for contact details.
The police will provide you with an incident report, this will be required if you want to make an insurance claim. They will also be able to advise you if someone finds your phone and hands it in.
Report any lost or stolen mobile devices and SIM cards to the Police. In New Zealand, you can do this by either calling or visiting your local police station. If you are overseas, please check the internet or a local phone book for contact details.
The police will provide you with an incident report, this will be required if you want to make an insurance claim. They will also be able to advise you if someone finds your phone and hands it in.
In line with the telecommunications Forum (TCF) IMEI Blacklisting Code, all NZ Mobile operators (Spark, Vodafone, 2Degrees) have started sharing details of blocked handsets. The main purpose is to discourage the theft and fraudulent acquisition of mobile handsets.
A mobile barred on one network (e.g. Spark) will be barred across the other networks (e.g. Vodafone and 2Degrees) within 24 hours. Devices will be unblocked across other networks with one working day of being notified. This is done using an automated process.
A device can only be unblocked by the Service Provider that initiated the block. So, if the block originally came from Vodafone or 2Degrees you’ll need to contact them to have it removed.
In line with the telecommunications Forum (TCF) IMEI Blacklisting Code, all NZ Mobile operators (Spark, Vodafone, 2Degrees) have started sharing details of blocked handsets. The main purpose is to discourage the theft and fraudulent acquisition of mobile handsets.
A mobile barred on one network (e.g. Spark) will be barred across the other networks (e.g. Vodafone and 2Degrees) within 24 hours. Devices will be unblocked across other networks with one working day of being notified. This is done using an automated process.
A device can only be unblocked by the Service Provider that initiated the block. So, if the block originally came from Vodafone or 2Degrees you’ll need to contact them to have it removed.
In line with the telecommunications Forum (TCF) IMEI Blacklisting Code, all NZ Mobile operators (Spark, Vodafone, 2Degrees) have started sharing details of blocked handsets. The main purpose is to discourage the theft and fraudulent acquisition of mobile handsets.
A mobile barred on one network (e.g. Spark) will be barred across the other networks (e.g. Vodafone and 2Degrees) within 24 hours. Devices will be unblocked across other networks with one working day of being notified. This is done using an automated process.
A device can only be unblocked by the Service Provider that initiated the block. So, if the block originally came from Vodafone or 2Degrees you’ll need to contact them to have it removed.
If you have Mobile Insurance with us please call 0800 MOBINS (0800 662 467). If you have insurance with another company you will need to contact them instead.
To make an insurance claim for a lost or stolen phone you must first report it to the police. They will give you a lost property report or complaint acknowledgement form to include with your claim.
If you have Mobile Insurance with us please call 0800 MOBINS (0800 662 467). If you have insurance with another company you will need to contact them instead.
To make an insurance claim for a lost or stolen phone you must first report it to the police. They will give you a lost property report or complaint acknowledgement form to include with your claim.
If you have Mobile Insurance with us please call 0800 MOBINS (0800 662 467). If you have insurance with another company you will need to contact them instead.
To make an insurance claim for a lost or stolen phone you must first report it to the police. They will give you a lost property report or complaint acknowledgement form to include with your claim.
There are a number of apps you can use to help track down your lost or stolen mobile.
Check the Google Play Store, App Store, or Windows Phone Store for an app that will run on your phone.
There are a number of apps you can use to help track down your lost or stolen mobile.
Check the Google Play Store, App Store, or Windows Phone Store for an app that will run on your phone.
There are a number of apps you can use to help track down your lost or stolen mobile.
Check the Google Play Store, App Store, or Windows Phone Store for an app that will run on your phone.