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Call Diversion for Business

Make sure you don’t miss the important calls.

You can't be in the office answering calls if you’re on the road between appointments.

But if you set up Call Diversion you don't have to be!

Divert your business calls to any national, international landline or mobile when your line is busy, when calls go unanswered or when you're out of the office with:

  • Call Diversion Immediate
  • Call Diversion No Answer
  • Call Diversion Busy

To use Call Diversion you will need to

  1. Set up your diversion numbers - there are 9 slots available to programme 161 to 169
  2. Turn your diversion on or off as and when you need it

When you make a call you will hear notification beeps telling you Call Diversion is turned on.

Getting set up

  1. Lift the handset
  2. Wait for a dial tone
  3. Dial 181
  4. Dial the slot number you want to programme (e.g. 161)
  5. Dial the number as you would normally dial it from this phone
  6. Press #
  7. Wait for the confirmation long-short-long tone
  8. Hang up
  9. Repeat these steps for each slot number you want to use

Note: To change a number in a slot follow the steps above to replace it.

Turning Call Diversion on

  1. Lift the handset
  2. Dial the number of the slot that you have set up with the number to divert to e.g. 161
  3. Wait for the confirmation tone - long-short-long
  4. Hang up OR wait to be connected to the diversion number

Turning Call Diversion off

  1. Lift the handset
  2. Dial 160
  3. Wait for the confirmation tone - long-short-long
  4. Hang up

Turning Call Diversion off with Remote Divert

  1. Lift the handset
  2. Where are you calling from?

Within NZ – dial 083215. If you’re calling from outside the local calling area of the landline you are diverting, or from a mobile phone, charges will apply.

  1. Enter the area code and phone number of the line you are turning diversion on for e.g. 031234567
  2. Press #
  3. Enter PIN. Note: If you haven't used Remote Divert before, the default PIN is 1234. You will be prompted to change it after that
  4. When your are prompted press 1 to access Call Diversion
  5. Wait to hear the long tone
  6. Dial the number of the slot that you have set up with the number to divert to e.g. 161
  7. Wait for the confirmation tone - long-short-long
  8. Hang up OR wait to be connected to the diversion number

Dial a programmed number using the short code / slot number

  1. Lift the handset
  2. Where are you calling from?

Within NZ – dial 083215. If you’re calling from outside the local calling area of the landline you are diverting, or from a mobile phone, charges will apply.

  1. Enter area code and phone number of the line you are turning diversion off for e.g. 031234567
  2. Press #
  3. Enter PIN. Note: If you haven't used Remote Divert before the startup PIN is 12345 and you will be prompted to change it
  4. When prompted press 1 to access Call Diversion
  5. Wait to hear the long tone
  6. Dial 160
  7. Wait for the confirmation tone - long-short-long
  8. Hang up

To use Call Diversion you will need to:

  1. Set up your diversion numbers - there are 9 slots available to programme 161 to 169
  2. Turn your diversion on or off as required

When you go to make a call you will hear notification beeps telling you Call Diversion is turned on.

Getting set up

Note: This also automatically turns Call Diversion on

  1. Lift handset
  2. Dial the code for the diversion type you want to use:
    • Immediate - 181
    • No answer - 185
    • Busy - 184
  3. Dial the number you want calls diverting to include the area code e.g. 181 09 123 45678
  4. Press #
  5. Wait for the confirmation tone
  6. Hang up

Turning Call Diversion on

  1. Lift the handset
  2. Dial the code for the diversion type you want to use:
    • Immediate – 161#
    • No answer – 165#
    • Busy – 163#
  3. Wait for the confirmation tone
  4. Hang up

Turning Call Diversion off

  1. Lift the handset. Note: Depending on the type of phone you’re using , ‘Diversion Activated’ may be displayed when you pick the handset up
  2. Dial the code for the diversion type you want to turn off:
    • Immediate – 160#
    • No answer – 164#
    • Busy – 162#
  3. Wait for the confirmation tone
  4. Hang up

To use Call Diversion you will need to

  1. Set up your diversion numbers - there are 9 slots available to programme 161 to 169
  2. Turn your diversion on or off as required

When you go to make a call you will hear notification beeps telling you Call Diversion is turned on.

Getting set up

  1. Lift the handset
  2. Wait for dial tone
  3. Dial 181
  4. Dial the slot number you want to programme e.g. 161
  5. Dial the number as you would normally dial it from this phone
  6. Press #
  7. Wait for the confirmation long-short-long tone
  8. Hang up
  9. Repeat these steps for each slot number you want to use

Note: To change a number in a slot follow the steps above to replace it.

Turning Call Diversion on

  1. Lift the handset
  2. Dial the number of the slot that you have set up with the number to divert to e.g. 161
  3. Wait for the confirmation tone - long-short-long
  4. Hang up OR wait to be connected to the diversion number

Turning Call Diversion off

  1. Lift the handset
  2. Where are you calling from?

Within NZ – dial 083215. If you’re calling from outside the local calling area of the landline you are diverting, or from a mobile phone, charges will apply.

  1. Enter area code and phone number of the line you are turning diversion off for e.g. 031234567
  2. Press #
  3. Enter PIN. Note: If you haven't used Remote Divert before the default PIN is 12345. You will be prompted to change it after that.
  4. When you are prompted press 1 to access Call Diversion
  5. Wait to hear the long tone
  6. Dial 160
  7. Wait for the confirmation tone - long-short-long
  8. Hang up

 

  1. Dial the appropriate Call Diversion Activation code

    Immediate Code
    All Calls *31
    External calls only *32
    Internal calls only *33
    Busy Code
    All Calls *34
    External calls only *35
    Internal calls only *36
    No answer Code
    All Calls *37
    External calls only *38
    Internal calls only *39

  2. Dial the area code and number where calls are to be diverted to
  3. Press #
  4. Wait for the confirmation tone long-short-long
  5. Hang up or wait to be connected to the diversion number

You can cancel each Simultaneous Call diversion separately, or cancel all of your call diversions at once.

  1. Dial the appropriate Call Diversion cancellation code

    For all current diversions dial **30

    Immediate Code
    All Calls *31
    External calls only *32
    Internal calls only *33
    Busy Code
    All Calls *34
    External calls only *35
    Internal calls only *36
    No answer Code
    All Calls *37
    External calls only *38
    Internal calls only *39
  1. Wait for the confirmation tone - long-short-long
  2. Hang up
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