NATIONAL 0800 NUMBERS
Remove the barriers for customers calling your business
A Spark Toll Free Number allows your customers to call you free of charge. Wherever in the country your business happens to be we have range of toll free services to suit you.
Benefits
- Customers are more likely to pick up the phone if it’s free
- Increases the professionalism of your business and drives customer loyalty
- No need to change your existing landline number
- Free reporting to monitor your call volumes and patterns
Plans & Pricing
No matter how many calls your business receives we have the plan to suit.
0800 Freephone
With our Freephone plans you can choose the plan that suits your businesses requirements and the more calls you receive the cheaper it gets.
| Plan Name | Local | National | Landline to Mobile | Landline to Other Mobile | Mobile to Mobile | Minimum Usage Fee (MUF) |
|---|---|---|---|---|---|---|
| Freephone 20 | $0.28 | $0.28 | $0.28 | $0.28 | $0.28 | $20 Minimum Usage Fee |
| Freephone 25 | $0.25 | $0.25 | $0.25 | $0.25 | $0.25 | $25 Minimum Usage Fee |
| Freephone 50 | $0.20 | $0.20 | $0.20 | $0.20 | $0.20 | $50 Minimum Usage Fee |
| Freephone 75 | $0.15 | $0.15 | $0.15 | $0.15 | $0.15 | $75 Minimum Usage Fee |
| Freephone 125 | $0.10 | $0.10 | $0.10 | $0.10 | $0.10 | $125 Minimum Usage Fee |
Note: All pricing is per number and excludes GST.
0800 National
With our National plan you’ll be charged a variable rate depending on where the call originates and whether you answer the call on a landline or a mobile.
| Plan Name | Local | National | Landline to Mobile | Landline to Other Mobile | Mobile to Mobile | Minimum Usage Fee (MUF) |
|---|---|---|---|---|---|---|
| Toll Free Plus | $0.05 | $0.15 | $0.31 | $0.33 | $0.62 | $20 Minimum Usage Fee |
| Toll Free Premium | $0.355 | $0.09 | $0.26 | $0.28 | $0.54 | $35 Minimum Usage Fee |
| Toll Free Standard | $0.04 | $0.14 | $0.34 | $0.36 | $0.68 | $35 Minimum Usage Fee |
Note: All pricing is per number and excludes GST.
Service Request Fees
Charge Name |
Description |
Fee Per Service Request |
|---|---|---|
Number Allocation. |
Allocation or port of Toll-Free Number |
$50.00 |
Advanced Standard Configuration. |
Set up of:
|
$55.00 |
IVR Standard Configuration |
Set up of:
|
$55.00 |
IVR Enhanced Configuration |
Set up of:
|
$110.00 |
IVR Complex Configuration |
Set up of:
|
$220.00 |
North / South ABR Configuration |
Set up of North / South geographical configuration. |
$55.00 |
Regional ABR Configuration |
Set up of up to 96 regions for geographical configuration. |
$110.00 |
Suburb ABR Configuration |
Set up of up to 455 suburbs for geographical configuration. |
$500.00 |
Configuration 1-5 IVRs within ABR |
Set up of additional IVRs within geographical regions within one destination group. |
$55.00 |
Configuration 6-10 IVRs within ABR |
|
$110.00 |
Configuration 11-15 IVRs within ABR |
|
$165.00 |
Configuration >15 IVRs within ABR |
|
$220.00 |
Additional Destination Groups |
Additional destination groups within ABR. |
$55.00 |
Add-on Configuration (Whisper, Pre Connection Greeting, Disaster Recovery) |
Set up configuration for Whisper or Pre connection Greeting or Disaster Recovery. |
$55.00 |
Audio Recording |
Single Audio Recording for audio files. |
$125.00 |
Additional Audio Recording |
Additional Audio Recording if completed at the same time as the single Audio Recording as stated above. |
$55.00 |
Adding of Self-Service Portal Users (up to 5 users) |
Setting up additional portal users. |
$55.00 |
ADDITIONAL FeaturES
Each 0800 plan comes with these free services to help make it work for you:
- Free Self Service Portal
Make changes to your terminating number and call flow in real time - Reporting
daily, weekly or monthly reporting available within the portal
There are also a number of other additional 0800 features available. Please contact your nearest Spark Business Hub for more details on how the service can be customised to meet your needs.
Feature Pack |
Unit Price |
Billed |
|---|---|---|
Advanced Pack. Enables calls to be routed to one or many destinations. |
$5.00 per Toll-Free number |
Monthly |
Interactive Voice Response (IVR) Pack. Enables call prompting and all the capabilities of the Advanced Pack. |
$5.00 per Toll-Free number |
Monthly |
Area Based Routing (ABR). Enables geographic routing capabilities and all the capabilities of the Interactive Voice Response (IVR) and Advanced Packs. |
$10.00 per Toll-Free number |
Monthly |
Whisper Add-on. Enables a message to be played to the called party before the call is connected. |
$5.00 per Toll-Free number |
Monthly |
Pre-Connection Greeting Add-on. Enables an audio file to be played to the caller once connected. |
$5.00 per Toll-Free number |
Monthly |
Disaster Recovery Add-on. Provides the ability to pre-build disaster recovery call flows that can be activated quickly when needed. |
$5.00 per Toll-Free number |
Monthly |
Monthly Suspension. Temporarily suspend a Toll-Free number but retain that number for your future use. The number will be blocked and you will be charged the applicable Minimum Usage Fee until such time as you notify us via Service Request that the suspension should be removed. |
Minimum Usage Fee (as set out in section 1.3 above) per Toll-Free number |
Monthly |
- The pricing plans shown are for a 24 month contract. An Early Termination fee of $199 applies
- These 0800 plans are only available to Spark Business Customers and Spark’s standard Business Terms and conditions apply
- A one-off fee of $50+GST applies to all new 0800 connections
- All prices exclude GST unless otherwise stated. Calling caps do not apply to Toll Free Number calls
- The minimum Monthly Usage Fee covers all calling costs up to that value. Once calling costs reach that value all calls will be charged at the specified per minute rate
- All prices are per minute and are charged at a 1 minute minimum and per second thereafter