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Manage Fortinet Health

Fortinet Health is a Spark service that provides Medical and Healthcare facilities access to the Ministry of Health. This page will help Spark's Fortinet Health customers with the following actions:

  • Who to contact for help with Service failures.
  • How to make a change to an existing service.
  • How to add and remove additional features such as Remote VPN, Advanced Security and WiFi.

To register a Fortinet Health account for your business, contact your local Spark representative. View Business Hubs

If you experience an outage or other service failure, we'll make sure you get the help you need. There are two ways to get in contact.

  1. Send an email to FortinetHealth.servicedesk@spark.co.nz
    • In your email we'll need the following information:
      • Retailer ID number:
        • Here's an example: ADOM: adm_con-akl-110055-aucklandra
        • The retailer ID number is the group of numbers within the string.
        • The retailer ID is on a sticker on the back of your device.
      • Connected health site name:
      • Description of fault:
      • Router light stats:
      • ONT Light stats (if fibre):
      • Site hours:
      • Site contact person:
      • Address:
  2. Give us a call at 0800 224 455 and choose Option 4 for technical support.

To request a change you'll need to send an email to Send an email to FortinetHealth.servicedesk@spark.co.nz

  • In your email we'll need the following information:
    • Retailer ID number:
      • The retailer ID is on a sticker on the back of your device.
      • Here's an example: ADOM: adm_con-akl-110055-aucklandra
      • The retailer ID number is the group of numbers within the string.
    • Connected health site name:
    • Unique identifier:
    • Description of change:
    • A technical contact person: 
    • Is the change from the approved change list?
    • Name of the site owner approving the change:

FortiClient uses SSL and IPSec VPN to provide secure, reliable access to corporate networks and applications from almost any remote location that's internet-connected. FortiClient simplifies remote users' experiences by using built-in auto-connect and always-on VPN features.

How to apply for Remote VPN

If you want to add Remote VPN to your existing Fortinet Health Service, contact our Service desk. Give us a call at 0800 224 455 and choose Option 1 for sales or new connections.

How to set up FortiClient

To access your remote VPN, you will need to download Forti-client to your PC or laptop. Please follow the instructions in the FortiClient VPN Install and Setup Guide to complete the installation.

Download FortiClient setup guide

For forgotten Remote VPN passwords or to add and remove users

If you have an IT Partner, they can rest your password for you. If not, give us a call at 0800 224 455 and choose Option 4 for technical help. 

 

Making changes to your broadband or wireless service will impact your Fortinet Health service. You must ensure that the Spark representative you talk to about your change knows Fortinet Health uses your broadband or wireless service.

Adding Advanced Security 

Want to add Advanced Security to your Fortinet Health Service? Give us a call at 0800 224 455 and choose Option 1 for Sales or new connections. 

Adding WiFi

Want to add WiFi to your Fortinet Health Service? Give us a call at 0800 224 455 and choose Option 1 for Sales or new connections.

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