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0800 Follow Me

0800 Follow Me user guide

Now your 0800 calls can follow you, no matter where you are.

If you’re out of the office regularly, you can change the answering point of your 0800 calls to a mobile, a pager, a mailbox, or any other phone in New Zealand.

0800 Follow Me makes your Spark 0800 service work even harder for your business — and you can alter it when you like and as often as you like. 

The first thing you need to do is set up 0800 Follow Me and choose a new confidential PIN.

  1. Dial the 0800 Follow Me access number – 0800 FOLLOW (or 0800 365 569)
  2. Enter your 0800 access number
  3. Enter your terminating number, including the area code (e.g. 0-4-345 6789)
  4. Enter your starter PIN
  5. Enter your new PIN (between 4 and 10 digits long)
  6. Press 1 to save your new PIN, or 2 to change it. 

Follow the steps below to change your destination numbers or reset your 0800 Follow Me diversions.

  1. Dial the 0800 Follow Me access number 0800 FOLLOW (or 0800 365 569)
  2. Enter your 0800 access number
  3. Enter your current terminating number, including the area code (e.g. 0-4-345 6789)
  4. Enter your PIN. You are now at the main menu

Setting pre-programmed destinations

You can have up to a maximum of four pre- programmed destinations. These are useful if you have numbers that you want to divert calls to regularly, like your mobile or pager.

To programme a destination:

  1. Call the 0800 Follow Me service
  2. Press 3 to change or review your programmed destinations
  3. Enter a pre-programmed destination code (press a key from 1 to 4)
  4. Enter the phone number you want to correspond to the destination code you have chosen – remember to include the area code (e.g. 0-4-3456789), then press #. The number you entered will be repeated back to you.
  5. Press 1 to confirm that number, or press * to cancel.
  6. To programme more numbers, repeat the first four steps.

Once you have programmed your destinations you can change them as often as you like.

To change a programmed destination

  1. Call the 0800 Follow Me service
  2. Press 3 to change or review your programmed destinations
  3. Enter a pre-programmed destination code (from 1 to 4)- you’ll hear the current destination number
  4. Press 1 to change that number, or press * to choose another destination code (between 1 and 4)
  5. Enter a new destination number (e.g. 0-4-345 6789). The number will be repeated back to you
  6. Press 1 to confirm that number, or press * to cancel.
  7. 
To change more numbers, enter a new destination code and repeat the steps above.

You can divert your 0800 calls to:

  • One of your four pre-programmed destination numbers.
  • A ‘one-off’ destination number (ie. not a pre-programmed number) Typically this is a number where you would not usually be found (e.g. if you’re at a conference).
  • Your ‘default’ destination – this is your usual terminating number. The steps below (‘Resetting 0800 calls to your default destination) are a quick way of resetting your 0800 calls to their usual answering point, rather than reprogramming them through the menu.

You can change your ‘one-off’ destination as often as you like.

Diverting to a pre-programmed destination:

  1. Call the 0800 Follow Me service
  2. Press 1 to change your destination
  3. Enter one of your pre-programmed destination codes (from 1 to 4). You will hear the destination number you have chosen
  4. Press 1 to choose that destination number, or press 2 to cancel. (e.g. If code 1 is set up to your mobile number, when you enter code 1 you’ll hear your mobile number – after you confirm this number, you’ll hear it one more time – now all calls will go to your mobile).

Diverting to a ‘one-off’ destination:

  1. Call the 0800 Follow Me service
  2. Press 1 to change your destination
  3. Press 5 to change to a new destination number (ie. not a pre-programmed number)
  4. Enter the new destination number, including the area code e.g. 0-4-345 6789, then press # You will hear the destination number you have chosen
  5. Press 1 to choose that destination number, or press 2 to cancel.

Your 0800 calls will now be sent to this new number.

Resetting 0800 calls to your default destination:

  1. Call the 0800 Follow Me service
  2. Press 1 to change your destination
  3. Press 6 to reset your 0800 Follow Me to your default destination number. You will hear what your default number is
  4. Press 1 to choose your default destination, or press 2 to cancel.

Your 0800 calls will now be sent to your default destination (your terminating number).

You can change your PIN as often as you like. Just remember that each PIN relates to a specific terminating number. So when you change the PIN you are only changing it for the terminating number you are using.

  1. Call the 0800 Follow Me service
  2. Press 4 to change your PIN. You’ll hear your current PIN
  3. Press 2 to change your PIN
  4. Enter your new PIN (between 4 and 10 digits long), then press *. Your new PIN will be played back to you
  5. Press 1 to save your PIN, or press 2 to change it again. 
If you decide you want to keep your old PIN, press * the key to return to the Main Menu.

If you’re not sure where your 0800 calls are currently being answered it’s easy to check your current destination number.

  1. Call the 0800 Follow Me service
  2. Press 2 to review your destination. You will be told your current 0800 destination number.

If you have more than one 0800 number, or more than one terminating number attached to your 0800 number(s), you can change the answering point of these numbers without having to re-enter 0800 Follow Me.

To make changes to another terminating number:

  1. You will already be in the 0800 Follow Me service – make sure you’re at the main menu
  2. Press *. You will be asked to enter another terminating number
  3. Enter the terminating number you want to make changes to
  4. Enter the correct PIN for that terminating number

To make changes to another 0800 number:

  1. You will already be in the 0800 Follow Me service – make sure you’re at the main menu
  2. Press * twice
  3. Enter the 0800 access number of the next 0800 number you want to make changes to – ie the last six digits of that 0800 number
  4. Enter the correct terminating number for that 0800 number
  5. Enter the correct PIN for that 0800 number, then press # to return to the main menu.

While you are using 0800 Follow Me you can: press 0 for help press * to return to the previous menu.

You can only press 0 for help if you’ve been asked to enter a menu option – if you’ve been asked to enter a number (such as a destination number or your PIN) you can’t press 0 for help.

Each prompt will be repeated three times – if you haven’t responded after the third time, you will leave the 0800 Follow Me service.

You can save time by programming your 0800 access number and your terminating number into the speed dial buttons on your phone.

If you are dialling hands-free, you must have the microphone off (or the mute button on) – otherwise you’ll be told that your 0800 number is not valid.

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