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Call Minder

What is Call Minder?

Whenever you can’t answer calls your Call Minder will answer instead. Then callers can listen to your greeting and leave a message on your mailbox.

Using Call Minder is easy — simply listen to the voice prompts and follow the instructions by pressing the keys on your phone. If you’re not sure of what to do next, wait for the menu to replay. If you’d like help, press 0 at any time.

The following information applies to both residential and business customers.

Your mailbox is where your messages are kept. Any new unsaved messages are held for 42 days before they are automatically deleted. We’ll send you reminders to resave or delete messages every 30 days.

Your mailbox can hold up to a total of 120 minutes of messages and each message can be up to 3 minutes long. Even so, we’d recommend you clear your messages regularly, so callers don’t find your mailbox is full.

To listen your messages, you’ll need a mailbox number and a PIN. Your mailbox number is your area code without the initial zero followed by your phone number, e.g. if your phone number was 041234567 your mailbox number is 41234567.

Your PIN is your Personal Identification Number that you choose.

An interrupted dial tone (a series of fast beeps) when you pick up the phone means you have a new message.

Setting up your mailbox only takes about three minutes — and then you’ll be ready to listen to your messages.

  1. Using your phone dial 083210 or 122
  2. Enter 1234 (this is a temporary PIN you can use the first time you dial in)
  3. Enter a new PIN and decide whether to have PIN protected access. Keep your PIN secret to make sure your mailbox is secure.
  4. Follow the voice prompts to set up your mailbox.
  5. Record your name – you hear your name when you call  your mailbox to check your messages
  6. Record a friendly, personal greeting to welcome callers and invite them to leave you a message.

You can change your personal greeting, mailbox name or PIN as often as you like. Simply call your mailbox, press 3 (Personal Options) from the main menu and follow the voice prompts.

 

 

 

 


























 

 

 



 

You can check your messages from any phone. When you have a new message, you’ll hear an interrupted dial tone (a series of fast beeps) when you pick up the phone. If you are sharing your mailbox with your mobile you’ll see an icon on your screen.

Check messages using your home phone:

  1. Dial 083210 or 122
  2. If prompted, enter your PIN and press #
  3. You’ll be told how many new and saved messages you have. They will start to play automatically.
  4. Follow the voice prompts to save or delete each message

Check messages using your mobile

(Mobile call rates apply)

  1. Dial your landline number
  2. Press ** when you hear your greeting
  3. Enter your PIN and press #

Check messages from another landline in New Zealand

(Business line or payphone rates apply)

  1. Dial your landline number
  2. Press ** when you hear your greeting
  3. Enter your PIN and press #

Check messages while you’re overseas

(international call rates apply)

  1. Dial the International access code of the country you are calling from
  2. Dial 64
  3. Dial 83 083210 and wait for the greeting
  4. Enter your mailbox number (your area code — without the zero — followed by your phone number, e.g. 41234567)
  5. Press #
  6. Enter your PIN
  7. Press # to hear your messages

The main menu has two options:

  • Option 1: To listen to your messages (new messages play automatically when you enter your mailbox).
  • Option 2: To change your personal settings

Once you have selected an option from the main menu, you can manage your messages as below.

Options while listening to your messages:

  • Press 1 to repeat the message.
  • Press 2 to save the message.
  • Press 3 to delete the message.
  • Press 6 to listen to all your messages one after another.
  • Press 7 to rewind the message back 8 seconds.
  • Press 8 to pause the message (press 8 again to restart the message).
  • Press 9 to forward the message 8 seconds.
  • Press 99 to skip to the next message.
  • Press 0 to get help.
  • Press * to go back to the main menu.
  • Press **to enter an alternative mailbox number.

How to change your personal settings:

  • Press 1 to change your greeting or mailbox name.
  • Press 2 to change your PIN.
  • Press 3 for ‘Message Notification Options and Call Forward’ so your callers can press
    0 to be forwarded to another number.
  • For Message Envelope settings press 6 to hear time, date and where available, your callers number.

Call Minder answers after seven rings if you don’t change the setting. But depending on how Call Minder is set up (see notes below) you may be able to choose the number of times your phone will ring (between 0 and 9 rings) before Call Minder answers.

If you select 0, Call Minder will answer your calls immediately, and you won’t even hear the phone ring. Or, if you don’t want Call Minder to answer your calls at all, select # and your phone will ring until you answer or until your caller hangs up.

To set the number of rings from the main menu:

  1. Press 3 for ‘personal options’
  2. Press 3 for ‘message waiting notifications, ringing options or Call Forward’
  3. Press 1 to choose the number of rings
  4. Follow the voice prompts

Note: If you have chosen an 832XXXXX mailbox number, you can’t change the number of rings using your mailbox menu as callers are diverted immediately to your mailbox. If you have a PABX and want to divert your phone to your mailbox, please check your PABX user guide for details.

With Call Forward you can set up your message service to give your callers the option to go through to another number.

For example, your greeting could say “Sorry, I’m unavailable right now, but please press 0 to go through to my mobile, otherwise leave me a message after the tone”.

To set up or change Call Forward from the main menu:

  1. Press 3 for ‘Personal Options’
  2. Press 3 for ‘Message Waiting Notifications, Ringing Options or Call Forward Options’
  3. Press 4 to set up Call Forward to another number
  4. Follow the instructions to enter the number you wish to forward calls to. The number must include the area or mobile network code (including the zero), e.g. 04 123 4567 or 027 123 4567
  5. You can select the hours you wish Call Forward to be active, e.g. from 0800 to 1145 only

What else you should know

If this service is not available on your mailbox, please call Spark on 123 if you’re a residential customer or 126 if you’re a business customer to enable Call Forward.

Calls cannot be forwarded to international, 0800 or 0900 numbers.

Charges for calls forwarded from Call Minder will be charged to the same account as your mailbox rental is charged.

(Charges may apply for Message Alert and Pager Notification and if you access your mailbox from your mobile).

You can set up Call Minder to send a text message (Message Alert) to your Spark Mobile or Pager as soon as anyone leaves a message in your mailbox. That way you can keep track of messages while you’re out and about.

To set up a Message Alert from the main menu:

  1. Press 3 for ‘Personal Options’
  2. Press 3 for ‘Message Waiting Notifications, Ringing Options or Call Forward’ options
  3. Press 2 to set up Message Notifications to a Spark Mobile or Pager
  4. Follow the voice prompts

You can change your PIN at any time. It just needs to be between four and ten digits long and can’t start with a 0, or be the last four digits of your phone number. Your PIN also cannot be numbers in sequence like 12345 or a simple series of numbers like 2333333.

To change your PIN from the main menu:

  1. Press 3 for ‘Personal Options’
  2. Press 2 for ‘Pin Set Up Options’
  3. Press 1 to ‘Change your PIN’
  4. Follow the voice prompts

How to set up Optional PIN

With Optional PIN service you choose whether you want your mailbox to be protected by a PIN when calling from your own phone. If you turn Optional PIN ON, and use your phone, your mailbox recognises it’s you and allows you access without needing to enter a PIN. If you turn Optional PIN OFF, you will always be asked to enter your PIN.

To make sure your messages and mailbox features are secure we recommend you use a PIN.

Note: Even if you set Optional PIN ON, you will still be required to enter a PIN when checking for message from overseas.

To turn Optional PIN on/off from the main menu:

  1. Press 3 for ‘Personal Options’
  2. Press 2 for ‘Pin Set Up Options’
  3. Press 2 to set up ‘Optional PIN
  4. Press 1 to turn ‘Optional PIN’ on or off

This is the greeting callers hear when your phone is busy or you can’t answer it. Your greeting can be up to two minutes long.

To change your greeting from the main menu:

  1. Press 3 for ‘Personal Options’
  2. Press 1 for ‘Greetings or Mailbox Name’
  3. Press 1 to record your own personal greeting
  4. Follow the voice prompts

To change your Mailbox name from the main menu:

  1. Press 3 for ‘Personal Options’
  2. Press 1 for ‘Greetings or Mailbox Name’
  3. Press 2 to record your ‘Mailbox Name’
  4. Follow the voice prompts

Handy Tips:
Deleted a message by mistake?

  1. Don’t hang up.
  2. Instead, just press 1 (Listen) from the main menu and your deleted message will be played again.

Want to leave a message in your own Mailbox?

  1. Dial 08320 0000 from your own phone.
  2. Leave a message.
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