Manage Cloud Phone as an administrator

The Cloud Phone administration portal is where you manage your sites and users. You'll find it at cloudphone.spark.co.nz/control/main

The home page is a dashboard that gives you quick access to some common administration tasks,  aggregated call activity and a quick overview of inventory information across the company.

On the left of the screen is a menu of options. Selecting the three stacked lines underneath these options will minimise the sidebar.

At the top right of the main pane is where you select which site you'd like to view or make changes to. Above this, at the top right of your browser window, you'll see your name and profile picture. The drop-down menu next to it has options to manage your account.

Sign in to the administration portal

1. Open the administration portal
   
2. Enter your administrator username. This will be in an email you received.
   
3. Enter your password. If you're signing in for the first time, you'll receive a separate email with your temporary password.
   
4. Select Sign In.

Demonstration videos will help you find your way around the administration portal and perform common tasks.

Administration portal dashboard overview

See an overview of the new admin portal and and how to navigate through it. Find out where to go to perform common tasks. Start video

Change and reset passwords in the administration portal

See how to change and reset passwords in the new admin portal. Start video

Configure a user's voicemail

See how to configure voicemail for your users. Start video

Redirect calls after hours

See how to redirect calls to your hunt groups, call queues and call centres after hours or during holidays. Start video

Create business hours and holiday schedules

Create time schedules for business hours and holidays. These can then be used to treat calls differently at different times. Start video

If you're the conference host you can use your phone's keypad to control options during the conference. The most common options are:

• *9 Start or join a sub-conference
• *2 Start or stop recording the conference
• *7 Lock the conference
• #7 Unlock the conference
• *# Get a count of the participants in your conference
• *4 Take a private roll call
• #99 Disconnect all participants except the host
• *3 Change the entry or exit method
• *5 Mute all participants
• #5 Un-mute all participants
• *0 Get operator assistance
• ** Hear a list of the available keypad commands
• *6 Mute your own line
• #6 Un-mute your own line

Things to note:

• Don't use any hold functions on your phone during the conference. They may play music or tones into your conference.
  
• If you need help, dial *0 to speak to an operator

The conference host can record the conference.

• To start recording, dial *2
  
• An announcement will tell participants that the conference is being recorded
• To stop recording, dial *2 again
• You can download the recording after the meeting ends. The conference owner will receive an email when it's ready for download in the Intercall Online (IOL) portal.

• Send an agenda in your meeting invitation so everyone can be prepared. Let everybody know what time the meeting starts, the access number and conference code.
• If you're going to discuss a document, send it to everyone before the meeting
• Identify yourself before speaking
• Make introductions
• Locate the microphone centrally and avoid noise such as rustling papers
• Use the mute options during the conference to reduce background noise

Set up your organisation, licenses, and subscriptions in Webex. Learn how to manage partners, portals, and trials.

Get started with setup

Manage users, permissions, and services like calling, meetings, and messaging in Control Hub.

Get started with Control Hub

Users list in Control Hub: Modify service licenses, filter by roles, account types or Webex sites

Ways to add users to your Control Hub organization and Add users manually in Control Hub

Manage organization contacts in Control Hub

Assign organization account roles in Control Hub

Resend an invitation email from Control Hub

Easily manage users, roles, and contacts in Webex Control Hub:

• Modify and filter user lists – Adjust service licenses, filter by roles, account types, or Webex sites. 
  Users list in Control Hub
• Add users to your organisation – Learn different ways to add users manually.
  Ways to add users | Manual user addition
• Manage organisation contacts – Keep your contact list updated.
  Manage organisation contacts
• Assign account roles – Define user permissions and responsibilities.
  Assign organisation roles
• Resend invitation emails – Help users get started by resending invites.
  Resend an invitation email

If you're the conference host you can use your phone's keypad to control options during the conference. The most common options are:

• *9 Start or join a sub-conference
• *2 Start or stop recording the conference
• *7 Lock the conference
• #7 Unlock the conference
• *# Get a count of the participants in your conference
• *4 Take a private roll call
• #99 Disconnect all participants except the host
• *3 Change the entry or exit method
• *5 Mute all participants
• #5 Un-mute all participants
• *0 Get operator assistance
• ** Hear a list of the available keypad commands
• *6 Mute your own line
• #6 Un-mute your own line

Things to note:

• Don't use any hold functions on your phone during the conference. They may play music or tones into your conference.
  
• If you need help, dial *0 to speak to an operator

The conference host can record the conference.

• To start recording, dial *2
  
• An announcement will tell participants that the conference is being recorded
• To stop recording, dial *2 again
• You can download the recording after the meeting ends. The conference owner will receive an email when it's ready for download in the Intercall Online (IOL) portal.

• Send an agenda in your meeting invitation so everyone can be prepared. Let everybody know what time the meeting starts, the access number and conference code.
• If you're going to discuss a document, send it to everyone before the meeting
• Identify yourself before speaking
• Make introductions
• Locate the microphone centrally and avoid noise such as rustling papers
• Use the mute options during the conference to reduce background noise

Set up your organisation, licenses, and subscriptions in Webex. Learn how to manage partners, portals, and trials.

Get started with setup

Manage users, permissions, and services like calling, meetings, and messaging in Control Hub.

Get started with Control Hub

Users list in Control Hub: Modify service licenses, filter by roles, account types or Webex sites

Ways to add users to your Control Hub organization and Add users manually in Control Hub

Manage organization contacts in Control Hub

Assign organization account roles in Control Hub

Resend an invitation email from Control Hub

Easily manage users, roles, and contacts in Webex Control Hub:

• Modify and filter user lists – Adjust service licenses, filter by roles, account types, or Webex sites. 
  Users list in Control Hub
• Add users to your organisation – Learn different ways to add users manually.
  Ways to add users | Manual user addition
• Manage organisation contacts – Keep your contact list updated.
  Manage organisation contacts
• Assign account roles – Define user permissions and responsibilities.
  Assign organisation roles
• Resend invitation emails – Help users get started by resending invites.
  Resend an invitation email

If you're the conference host you can use your phone's keypad to control options during the conference. The most common options are:

• *9 Start or join a sub-conference
• *2 Start or stop recording the conference
• *7 Lock the conference
• #7 Unlock the conference
• *# Get a count of the participants in your conference
• *4 Take a private roll call
• #99 Disconnect all participants except the host
• *3 Change the entry or exit method
• *5 Mute all participants
• #5 Un-mute all participants
• *0 Get operator assistance
• ** Hear a list of the available keypad commands
• *6 Mute your own line
• #6 Un-mute your own line

Things to note:

• Don't use any hold functions on your phone during the conference. They may play music or tones into your conference.
  
• If you need help, dial *0 to speak to an operator

The conference host can record the conference.

• To start recording, dial *2
  
• An announcement will tell participants that the conference is being recorded
• To stop recording, dial *2 again
• You can download the recording after the meeting ends. The conference owner will receive an email when it's ready for download in the Intercall Online (IOL) portal.

• Send an agenda in your meeting invitation so everyone can be prepared. Let everybody know what time the meeting starts, the access number and conference code.
• If you're going to discuss a document, send it to everyone before the meeting
• Identify yourself before speaking
• Make introductions
• Locate the microphone centrally and avoid noise such as rustling papers
• Use the mute options during the conference to reduce background noise