The Outlook add-in for communicator provides integration between the Cloud Phone desktop app and Microsoft Outlook and Microsoft Skype for Business (S4B).
With this add-in, you can have Microsoft Outlook display Cloud Phone contact presence and use functions like chat, call from computer, call from phone and video call from within Outlook.
The add-in displays the presence of a contact in Outlook. Presence information is retrieved from the Cloud Phone application and displayed as an icon next to the contact in emails and calendar appointments. The add-in also updates presence information in Cloud Phone app if the user is in an Outlook meeting. You must be signed into the Cloud Phone app for the presence to display.
Call and Chat
Right click on an email in your inbox and call or chat with the sender using the Cloud Phone app. The chat option is only available for contacts with a Premium Cloud Phone User profile. Call options are available for all contacts with a valid phone number. These options are also available from contact cards.
Note: If Outlook is closed while the Cloud Phone desktop app is running, The Cloud Phone desktop app needs to be restarted as well for the features to work as expected.
What Platforms are supported
The following platforms are supported:
- Microsoft Outlook 2010 (32 and 64-bit)
- Microsoft Outlook 2013 (32 and 64-bit)
- Microsoft Outlook 2016 (32 and 64-bit)
- Microsoft 7 SP1
- Microsoft Windows 8
- Microsoft Windows 8.1
- Microsoft Windows 10
Note: The add-in cannot be used if you have Microsoft Office Communicator or Skype installed.
You must uninstall these products if you want to use this add-in. Skype for Business can be used at the same time. Outlook 2010 cannot be used together with the S4B integration features. Additionally, administration rights are required for the Outlook add-in except for Outlook 2010.
How is the add-in installed?
To integrate your Microsoft Outlook or Windows with the Cloud Phone desktop app:
- Select the Install Cloud Phone’s Outlook plugin option from the Cloud Phone set-up window. You'll see this window when downloading the app for the first time.
If this option isn't selected the integration won't work as expected. In this case you should:
- Delete the app and re-install
- Select the Install Cloud Phone’s Outlook plugin option
For Outlook 2010, all contacts must be updated to have a SIP address.
The SIP address for a contact in Outlook must match the users Cloud Phone email address. To check if the SIP address has been configured, open a contact card and click on the view more options button and select the Email addresses tab.
It should have a SIP address in the list of email addresses like below.
If the SIP address is missing, you can try to update the address book in Outlook by going to the Send/Receive section at the top, selecting the Send/Receive group dropdown and selecting Download address book.
For Outlook 2013/2016, the SIP address does not need to be entered for the contacts, if the Cloud Phone email address matches the Outlook contact.
Additionally, when adding contacts from Outlook to the Cloud Phone desktop app, the IM address field can be populated in Outlook so that the presence feature works directly on the Cloud Phone desktop app as the information is imported to the Cloud Phone contact card.