We seem to have struck a problem updating your current broadband and landline configuration.
Please call 123 to speak to a member of our Customer Resolution team team, or schedule a call back at a time convenient to you.
Sorry you can't downgrade from Fibre to ADSL or VDSL. Please contact us to discuss options.
Click & collect
Auckland: Albany, Auckland International Airport, Botany, Broadway - Newmarket, Glenfield, Manukau - Manukau Supa Centre, Manukau - Westfield Mall, New Lynn, Ponsonby, Pukekohe, Queen St, Shore City, Silverdale, St Lukes, Sylvia Park, Takanini, West City, Westgate.
Hamilton: Centreplace, Chartwell Mall, The Base.
Wellington: Lambton Quay, North City, Queensgate, Willis St.
Rest of North Island: Hastings, Napier, New Plymouth, Palmerston North - The Plaza, Paraparaumu, Rotorua, Tauranga - Bayfair, Whakatane, Whangarei.
Christchurch: Christchurch Airport, Central, Hornby, Moorhouse Ave, Northlands, Riccarton Mall, The Palms.
South Island: Blenheim, Dunedin, Gore, Invercargill, Nelson - Trafalgar Street, Nelson - Richmond Mall, Queenstown, Rangiora, Timaru Central.
Products may only be picked up from your chosen store upon presentation of valid New Zealand photographic ID and an order number. Please ensure that the person you have named to pick-up the order shows one of the following forms of ID:
You can select the click & collect store when you check out. The store will be in contact with you within 24 hours.
If the device is not immediately available in the selected store we will discuss options with you
Delays may occur in certain exceptional circumstances.