If you want Netflix, please select Unlimited Netflix Broadband.
Charging for Spark broadband starts once your service is connected to our network. Please be aware you need to let us know 30 days in advance if you wish to cancel this service (these services). If you change or remove your plan or package within 30 days you will still be charged for the full month.
Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more about broadband speed
A 12 month contract applies for a free modem for residential customers.
If you choose to sign up with Spark broadband on a 12-month contract, and your service is disconnected before the completion of that minimum contract period, you will be charged an early termination fee of $199.
If you move house no early termination fee applies, provided you connect Spark broadband at your new house. You may also be asked to enter into a new broadband contract for 12 months. A moving house fee may apply.
Note, the early termination fee only applies if you leave Spark broadband or move to an open term plan. If you change to another Spark broadband plan on a 12 month contract you won't be charged an ETF.
Spark has moved to online billing, so we ask that you ensure you are set up for an online bill when you sign up for broadband.
Please see full terms and conditions for further details.
Quite simply, 'naked' is broadband only. You don't get a landline or phone number with naked broadband. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, naked broadband will not be for you.
You can connect as many devices, such as computers, tablets, laptops and smartphones, as you want to your modem. Certain devices may use different technologies which will affect the speed. For instance an older device with a slower processor will be slower than a newer device. What you are actually doing on the device will also affect the speed. The more devices you have using your connection at the same time, the harder the modem works to deliver broadband.
ADSL is a broadband technology which uses a traditional copper line to provide you with a broadband connection. It's suitable for traditional services like web browsing, email, and basic video streaming, particularly when there’s only one person using the connection. ADSL is less suitable for video calls and multi-user households.
A number of external factors can impact the performance of ADSL including the length and quality of the copper connection to your home.
VDSL is a faster broadband technology which uses a traditional copper line to provide you with a broadband connection. It's more suitable than ADSL for applications which use a lot of data such as video conferencing and 4K UHD video streaming.
A number of external factors can impact the performance of VDSL including the length and quality of the copper connection to your home.
To learn more about different broadband technologies and their speeds:
Important: What to expect on your bill when changing from Unplan to one of our new broadband plans
Our Unplan broadband plans charge you for past usage. The amount you pay each month varies across three price tiers depending on how much data you have used. Our new broadband plans charge you a fixed amount in advance (much like our mobile plans).
If you switch from Unplan to one of our new broadband plans, your first bill will be higher - up to three times the normal amount - as we transition you from being charged for past usage to paying in advance. This is where you settle the total amount owing for your Unplan broadband plan (past usage) plus the first of your payments in advance of your new plan. After that, your monthly broadband price will be the price of your new monthly broadband plan.
We will automatically waive any late payment fees for the first 3 months just in case you need a little extra time to pay your bill. If you need longer than 3 months, feel free to call us on 128 and we can organise an extended credit arrangement.
Click here for more information - What to expect on your bill