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Phone numbers

We record all telephone calls received through your contact as part of our commitment to providing the best possible service to our customers. Learn about privacy

If there's no local hub near you, you can always come to one of our stores. Find a store

Call our expert faults team on 125 to get help with your mobile, landline or broadband connection. We're here for you 24 hours a day, seven days a week. Here's the current performance in our faults queue.

Number of agents: 56
Answered under 60 seconds: 41%
Chat now

You can chat with us online - current wait time is 0min.

Chat online now
Call wait time

Current longest call wait time is 2min.

Our business specialists are here for you from 8am to 6pm Monday to Friday, and 8.30am to 5pm Saturdays. You can call us on 126 or 0800 110 062. Here's the current performance in our business queue.

Number of agents: 24
Answered under 60 seconds: 73%
Chat now

You can chat with us online - current wait time is 0min.

Chat online now
Call back time

Current estimated call back time is 18min.

Call wait time

Current longest call wait time is 13min.

General

0800 BUSINESS (0800 110 062)

Web services and Mail

0800 287 463 option 2

 

From overseas


From Australia: 1800 143 551

Cable location


0800 B4U DIG (0800 248 344)

Roaming helpdesk
From within New Zealand: 0800 GOOD2GO (0800 466 324)
From overseas*: +64 3 371 0866 

*Note: If calling from overseas, the call will be free from a Spark mobile.                                                   

Directory assistance
National 018
International 0172                                                    

Asian languages


中 文 服 务
0800 168 168
选项1 – 普通话
选项3 – 广东话
星期一至五 8.30am-6pm
官方微信号:Spark新西兰
网站:spark.co.nz/cn
한국어 서비스
KakaoTalk
플러스친구, Spark NZ
월-금 8.30am–6pm                                                   

Web services and Mail

0800 287 463 option 2