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Phone numbers
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Call our expert faults team on 125 to get help with your mobile, landline or broadband connection. We're here for you 24 hours a day, seven days a week. Here's the current performance in our faults queue.
Number of agents:
75
Answered under 60 seconds:
73%
Our business specialists are here for you from 8am to 6pm Monday to Friday, and 8.30am to 5pm Saturdays. You can call us on 126 or 0800 110 062. Here's the current performance in our business queue.
Number of agents:
21
Answered under 60 seconds:
84%
Web services and Mail
0800 287 463 option 2
From overseas
From Australia: 1800 143 551
Cable location
0800 B4U DIG (0800 248 344)
Roaming helpdesk
From within New Zealand: 0800 GOOD2GO (0800 466 324)
From overseas*: +64 3 371 0866
*Note: If calling from overseas, the call will be free from a Spark mobile.
Directory assistance
National 018
International 0172
Asian languages
中 文 服 务
0800 168 168
选项1 – 普通话
选项2 – 广东话
星期一至五 8.30am-6pm
官方微信号: Spark新西兰
한국어 서비스
KakaoTalk
플러스친구, Spark NZ
월-금 8.30am–6pm
Web services and Mail
0800 287 463 option 2