Our specialist Call Investigations Centre (CIC) manages requests for personal information from the New Zealand government, excluding requests made under the Intelligence and Security Act 2017.
When they receive a request, the CIC check whether it has been made according to the relevant legal process. For example, some types of requests can only be made by certain people, certain agencies or using certain forms. We only voluntarily share your personal information if you’ve said we can or in exceptional circumstances such as where there’s an immediate threat to public health, safety or lives. Other than that, we only share personal information with government agencies when the law says we have to and the correct processes have been followed.
Our CIC team works with Spark’s legal and privacy teams to ensure we’re doing what we need to under law, while maintaining high standards for protecting our customers’ privacy.
When we provide all, some or none of the information.
When we have the information requested, and there’s no doubt that we legally must provide it, then we’ll fulfil the request.
Where we supply either none of the information, or only some of it, this may be because we don’t have the information requested, or because we don’t have enough information from the government agency to identify the customer with confidence. Occasionally, we challenge a request because we don’t believe there’s a reasonable legal basis for it.