Help with the Cloud Phone app for mobile
Find reference guides for the Cloud Phone app on Android or iOS devices.
Need more help?
Chat with our Cloud Phone team. We're here Monday to Friday 8am to 5.30pm.
Call our Managed Voice help desk. We're open Monday to Friday 8am to 5pm on 0800 686 423.
Cloud Phone calls failing on iPhone X after iOS 14/13.5.1 update
Some customers are having trouble making VoIP calls on WhatsApp, Facebook, Skype, Viber and similar VoIP applications from their iPhone X device.
This issue was caused by the recent iOS 14/13.5.1 update and may impact calls you make via the Cloud Phone mobile app on an iPhone X connected via WiFi.
If you experience this issue, here are the steps to resolve it: